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Customer Service Medical

Location:
Chesapeake, VA
Posted:
April 08, 2014

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Resume:

Robin R. Williams, LCSW

**** ***** ****** ****** • Chesapeake, VA 23321

(C) 757-***-**** • (H) 757-***-**** • acdj7z@r.postjobfree.com

Education

**** ****** ** ****** **** Norfolk State University, Norfolk, VA

1896 Bachelor of Social Work Norfolk State University, Norfolk, VA

1982 Diploma Manor High School, Portsmouth, VA

Professional Credentials/Licenses

1998 – Present Licensed Clinical Social Worker (UT)

2013 Licensed Clinical Social Worker (VA); renewal application pending

Qualifications

Over 20 years of direct practice social work (individual, group and family counseling) with children and families

at various stages of the life cycle.

6+ years supervisory/management experience

Leadership experience with planning, organizing, and managing employees of differing disciplines and skill levels

Customer Service - focused

Highly motivated; self-starter; able to work with minimal supervision

Able to establish and maintain positive working relationships with colleagues, clients, and community agency

representatives

Comfortable with interdisciplinary team work; ability to work independently

Experienced with Microsoft Office systems

Available immediately

Professional Experience

December 2012 – Present Magellan Behavioral Health Clinical Consultant

• Military and Family Life Counselor (MFLC) – Rotating assignments at local military bases

• Provide short-term, solution-focused counseling for military service members and their families

• Work with individuals, couples and families; evaluate children with behavioral challenges and provide support

and referrals to parents for ongoing recommendations and/or treatment

• Offer support and recommendations to Child Development Staff (CDC)for effectively dealing with children

• Provide consultation and short term counseling services to children (ages 0-12) at military Child Development

Centers and Youth Programs

• Observe classroom behaviors and consult with CDC staff and parents to provide support and resources as

indicated

• Assist staff in evaluating child social skills and aggressive behaviors. Offer support and referral resources to

parents as indicated

• Conduct daily briefings for military personnel to educate them about the MFLC program and services

• Conduct networking briefings to educate base program managers about the services offered by the MFLC

program

• Conduct presentations for military members, families and support groups to share information about various

emotional health and well-being topics (i.e. stress management, preparation for deployment, dealing with

reintegration, communication, etc.)

• Provide support services for Family Readiness Groups, Survivor Outreach Services, and other base organizations

December 2011 – October 2012 ValueOptions, Chesapeake, VA Triage

Supervisor

• Supervised and supported Triage Consultants with Military OneSource who provide telephone counseling services

to U.S. military personnel and their families

• Monitored customer service standards to ensure service were delivered in accordance with company policy and

practice

• Conducted weekly team meetings to review policy and protocol and offer guidance to team members

• Assisted Triage Consultants with crisis intervention, assessment and follow up of reportable incidents, including

but not limited to: domestic violence, mental health services/referrals, suicidal ideation, homicidal threats, and

sexual assault

• Managed daily/weekly time reports

September 2011 – December 2011 ValueOptions, Chesapeake, VA Triage

Consultant

• Worked with the Military OneSource program

• Conducted telephone assessments for U.S. military personnel and family members to receive non-medical

counseling services

• Maintained appropriate customer service standards

• Provided emotional, non-medical support to military personnel and family members seeking assistance

• Telephonic crisis intervention

• Coordinated referrals to counseling providers

• Data entry

June 2011 – August 2011 Medi Home Health and Hospice, Chesapeake, VA Bereavement Coordinator

• Provided emotional support and grief counseling to patients and families facing terminal illness and life

expectancy of six months or less.

• Provided social work services/counseling to patients and family (financial assistance, community resource

referral, etc.)

• Educated patients and families about the death and dying process

• Maintained appropriate customer service standards

• Conducted hospice intake assessments and consultations

• Participated as a member of an interdisciplinary team (Administrators, Physicians, Nurses, Social Workers,

Volunteer Coordinator, Chaplains)

November 2010 – May 2011 National Counseling Group, VA Beach, VA Community Based Counselor

• Provided mental health support services to assist adult clients with activities of daily living, including, but not

limited to:

o

Medication management Following community rules and

o o

managing legal needs

Maintaining physical health

o

Practicing sobriety

o

Managing psychiatric symptoms

o

Budgeting and money management

o

Securing appropriate housing

o

Developing social skills

o

Accessing community resources

o

Developing meaningful daily activities

o

• Provided intensive in-home counseling to children and families dealing with emotional and behavioral concerns

including, but not limited to:

Parent/child relationships

o

Depression and anxiety; behavior management

o

School performance

o

Managing peer relationships

o

Crisis intervention

o

• Collaborated with other community resource agencies to ensure clients’ needs are met

• Maintained case files, prepare and submit weekly productivity reports

• Maintained appropriate customer service standards

September 2009 – March 2010 LDS Family Services Georgia Agency, Tucker GA Adoption

Supervisor

• Provided licensed adoption services in accordance with the Georgia Rules and Regulations for licensed child

placing agencies

• Provided individual and family counseling to expectant parents considering adoptive placement of their newborns

• Provided grief counseling and life skills counseling for birth parents who had placed a child for adoption

• Collaborated with hospital and medical staff as well as other community resource agencies to ensure clients’ needs

were met

• Maintained legal documentation and collaborated with the courts to ensure that all procedures were managed

appropriately

• Facilitated adoption placements

• Provided individual and family counseling for prospective adoptive parents seeking to have a child placed in their

home

• Conducted pre- and post-placement home evaluations

• Maintained appropriate customer service standards

September 2004 – August 2009 LDS Family Services Layton Agency, Layton UT

Adoption Manager

• Provided licensed adoption services in accordance with Utah Rules and Regulations governing licensed child-

placing agencies

• Supervised part-time employees (caseworkers and clerical staff) in operating a full-service adoption agency

• Assigned cases and monitored casework activities

• Managed the annual budget the Adoption Division

• Managed personnel responsibilities, including recruiting, hiring, retention, terminations and performance

management

• On-Call 24 hours a day, 7 days a week, including weekends and holidays

• Provided ongoing training for all casework staff

• Collaborated with colleagues from sister agencies to provide regional training and education opportunities

• Maintained case files and prepared and submitted monthly productivity reports

• Presented at local and regional conferences on adoption, and general mental health topics (i.e. grief and loss,

depression and anxiety, communication, etc)

• Supervised graduate and undergraduate student interns

• Participated on various departmental and administrative agency committees

• Provided individual and family counseling to expectant parents considering adoptive placement of their newborns

• Provided grief counseling and life skills counseling for birth parents who had placed a child for adoption

• Facilitated a support group for expectant parents, birth parents and their support systems

• Collaborated with hospital and medical staff as well as other community resource agencies to ensure clients’ needs

were met

• Maintained legal documentation and collaborated with the courts to ensure that all procedures were managed

appropriately

• Facilitated over 250 adoption placements

• Provided individual and family counseling for prospective adoptive parents seeking to have a child placed in their

home

• Conducted pre- and post-placement home evaluations for adoptive and foster parents

• Developed, coordinated and taught education classes to educate prospective adoptive parents and foster parents

about the adoption process

• Collaborated with the courts to finalize adoptive placements.

• Recruited and encouraged retention of foster families for infants awaiting permanent placement

• Provided crisis intervention and general counseling to couples (marriage and pre-marital counseling), and women

dealing with depression and anxiety, managing life skills issues, and domestic violence.

October 1998 – September 2004 LDS Family Services Farmington Agency, Farmington UT Adoption

Practitioner

• Provided licensed adoption services in accordance with Utah Rules and Regulations governing licensed child-

placing agencies

• Participated on various departmental and administrative agency committees

• Assisted the Agency Director in managing personnel responsibilities, including recruiting, hiring, retention,

terminations and performance management

• Assisted the Agency Director with managing the department budget

• Presented at local and regional conferences on adoption, and general mental health topics (i.e. grief and loss,

depression and anxiety, communication, etc)

• Supervised graduate and undergraduate student interns

• On-Call 24 hours a day, 7 days a week, including weekends and holidays

• Provided individual and family counseling to expectant parents considering adoptive placement of their newborns

• Provided grief counseling and life skills counseling for birth parents who had placed a child for adoption

• Facilitated the successful adoptive placement of more than 250 healthy infants and children with special needs

• Facilitated a support group for expectant parents, birth parents and their support systems

• Collaborated with hospital and medical staff as well as other community resource agencies to ensure clients’ needs

were met

• Maintained legal documentation and collaborated with the courts to ensure that all procedures were managed

appropriately

• Collaborated with hospital and medical staff as well as other community resource agencies to ensure clients’ needs

were met

• Maintained legal documentation and collaborated with the courts to ensure that all procedures were managed

appropriately

• Provided individual and family counseling for prospective adoptive parents seeking to have a child placed in their

home

• Conducted pre- and post-placement home evaluations for adoptive and foster parents

• Developed, coordinated and taught education classes to educate prospective adoptive parents and foster parents

about the adoption process

• Collaborated with the courts to finalize adoptive placements.

• Recruited and encouraged retention of foster parents for children awaiting permanent placement

• Provided crisis intervention and general counseling to couples (marriage and pre-marital counseling), and women

dealing with depression and anxiety, managing life skills issues, and domestic violence

January 1997 – September 1998 LDS Family Services Virginia Agency, Richmond VA Adoption Practitioner

• Provided licensed adoption services in accordance with the Virginia Minimum Standards for Licensed Child

Placing Agencies

• Provided individual and family counseling to expectant parents considering adoptive placement of their newborns

• Provided grief counseling and life skills counseling for birth parents who had placed a child for adoption

• Co-Facilitated a support group for expectant parents, birth parents and their support systems

• Collaborated with hospital and medical staff as well as other community resource agencies to ensure clients’ needs

were met

• Maintained legal documentation and collaborated with the courts to ensure that all procedures were managed

appropriately

• Facilitated adoption placements

• Provided individual and family counseling for prospective adoptive parents seeking to have a child placed in their

home

• Conducted pre- and post-placement home evaluations for adoptive and foster parents

• Recruited and encouraged retention of foster parents for infants awaiting permanent placement

• Presented at local and regional conferences on adoption, and general mental health topics (i.e. grief and loss,

depression and anxiety, communication, etc)

• Supervised graduate student interns

• On-Call 24 hours a day, 7 days a week, including weekends and holidays

• Provided crisis intervention and general counseling to couples (marriage and pre-marital counseling), and women

dealing with depression and anxiety, managing life skills issues, and domestic violence.

May 1994 – December 1996 Medical College of Virginia Hospitals, Richmond VA Medical Social Worker

• Collaborated with a multi-disciplinary team to provide services to patients and families

• Specialized in working with general and high-risk obstetrics patients, as well as general and various pediatric sub-

specialties (including, but not limited to: intensive care, emergency room, surgery, neonatal intensive care patients

and families)

• Provided crisis intervention and supportive counseling regarding hospitalization, diagnosis and treatment

• Conducted assessments for cases of suspected child abuse and neglect and domestic violence, and reported to the

appropriate authorities

• Coordinated discharge plans and services and collaborated with community resource agencies to ensure patients’

and families’ needs were met

• Provided regular on-call coverage for the entire hospital

• Maintained appropriate medical record documentation

• Participated on department and hospital level committees

• Provided training on psychosocial aspects of health care to hospital employees

• Supervised graduate social work practicum students

June 1993 – April 1994 Alfred I. duPont Institute & Children’s Hospital, Wilmington DE

Medical Social Worker

• Collaborated with a multi-disciplinary team to provide services to patients and families

• Specialized in working with various pediatric sub-specialties (including, but not limited to: intensive care,

emergency room, surgery, neonatal intensive care patients and families)

• Provided crisis intervention and supportive counseling regarding hospitalization, diagnosis and treatment

• Conducted assessments for cases of suspected child abuse and neglect and domestic violence, and reported to the

appropriate authorities

• Coordinated discharge plans and services and collaborated with community resource agencies to ensure patients’

and families’ needs were met

• Maintained appropriate medical record documentation

May 1988 – May 1993 Geisinger Medical Center, Danville PA Medical Social Worker

• Collaborated with a multi-disciplinary team to provide services to patients and families

• Specialized in working with general and high-risk obstetrics patients, as well as general and various pediatric sub-

specialties (including, but not limited to: intensive care, emergency room, nephrology, surgery, neonatal intensive

care patients and families)

• Provided crisis intervention and supportive counseling regarding hospitalization, diagnosis and treatment

• Conducted assessments for cases of suspected child abuse and neglect and domestic violence, and reported to the

appropriate authorities

• Provided regular on-call coverage for the entire hospital

• Supervised graduate social work practicum students

• Coordinated discharge plans and services and collaborated with community resource agencies to ensure patients’

and families’ needs were met

• Maintained appropriate medical record documentation

• Participated on department and hospital level committees

• Provided training on psychosocial aspects of health care to hospital employees

• Presented at local conferences.

References

Elizabeth Shumate – acdj7z@r.postjobfree.com – 540-***-****

Deborah Keeler – acdj7z@r.postjobfree.com – 757-***-****

Carol Kalar - acdj7z@r.postjobfree.com - 801-***-****

R. Joseph Heagany – acdj7z@r.postjobfree.com – 801-***-****



Contact this candidate