Manager Customer Service

Lloyd Skiba

** ******* **** ***** #*** Johns Island, SC 29455

989-***-**** ********@*****.***

Objective

Hospitality professional with nearly eight years in a management capacity, interested in moving into a

human resource position that will utilize my strong leadership skills along with along with my

administrative experience and social science educational background. Willing to obtain any certification

necessary. Relocating back to Michigan in mid June.

Education

Central Michigan University – Mt. Pleasant, MI Aug 2002 – May 2006

Bachelor of Science: Major – Sociology / Minor – Political Science

HR relevant coursework: Intro to Business, Speech Communication, Social Psychology, Research

Methods, Sociology of Law, Criminology, Public Administration, & Racism and Inequality.

Human Resource Skills

Recruitment

■ Responsible for recruiting and interviewing process for prospective employees.

■ Coached, counseled and when necessary, disciplined associates.

Training

■ Developed training curriculum that was used for all new hires.

■ Presented training & orientation programs for new employees.

■ Skills training for new associates in operational areas.

Administration

■ Scheduling and payroll processing for up to 70 associates.

Experience

Mustard Seed- James Island, SC Mar 2014 - Present

General Manager Aug 2011 – April 2013

Increased monthly sales and revenue while decreasing labor and food costs.

■

Responsible for most administrative aspects of the restaurant including payroll, sales tracking, new hire

■

paperwork, licensing, and PNL sheets.

Charleston Marriott- Charleston, SC Mar 2013 – Mar 2014

Outlet Supervisor

■ Oversaw multiple outlets within the hotel, while supervising over a dozen employees at any given

time.

King Street Grille- Kiawah Island, SC Oct 2010 - July 2011

General / Restaurant Manager

Maintained profitable sales and quality customer service in a highly seasonal, golf and vacation driven

■

restaurant.

McFadden’s Restaurant & Saloon- Grand Rapids, MI Dec 2006 - July 2010

Restaurant / Bar Manager

■ Hired as a security team member, then promoted progressively to Bar back, Bartender, Bar manager, and

Restaurant manager.

■ Managed and wrote weekly schedules for a 70 – 80 person staff, over 6 different departments in the

restaurant.

■ Worked with event coordinator to successfully build clientele and promote a strong reputation for

private functions that ranged in size from 30 - 250 people.

■ Took part in interviewing and hiring of new employees in the different departments I worked in with the

company.

Skills/Additional Education

■ Proficient in Microsoft Word, Excel, Access, and Office.

■ T.I.P.S certified through JHM management group.

■ Participated in a two-week management-training program through BMG.

■ Took part in Human Resource compliance training through JHM management group.

Contact this candidate