Customer Service Quality Assurance

ROBERT RICHARDSON

**** ********* ****, *******, ** 32822

Home: 321-***-****

***************@*****.***

CAREER SUMMARY

Five years of experience in the Department of Defense, with an in - depth knowledge of Production Control and

Logistics.

Skilled in Inventory Control Management that includes procuring new owned goods and the disposal of

obsolete materials.

Experienced in managing and developing large teams to excel in various areas in order to generate maximum

revenue.

EXPERIENCE

MICROSS COMPONENTS

Orlando, FL

Production Control Planner/Scheduler II 05/2012 to Current

Generate, document, and control release of floor travelers according to "MIL - STD" specifications to

manufacturing assembly lines and test engineers

Execute production status reports and update status of open orders versus schedule requirements

Facilitate daily production meetings providing status updates and unforeseen obstacles that will affect completion dates

Convene training sessions for all employees on Expandable software resulting in individual accountability of work

completion and material scrapping

Interface directly with Shipping/Receiving to coordinate logistical movement of ready to ship builds

Communicate with Engineering on any ECNs (Engineering Change Notice) and update BOM

• Interact daily with Procurement on the processing of purchase orders for materials and updates on any expedited

material

Maintain status of procured materials in correspondence to MRP requirements and satisfying on-

time schedule deliveries

BUDGET TRUCK GROUP

Orlando, FL

Inventory Manager 01/2009 to 05/2012

Effectively managed approximately 80 Budget truck dealers and company assets to achieve maximum revenue and

utilization

Utilized key business drivers such as revenue, revenue per unit, and transactions to position fleet for

maximum return

Scheduled and prioritized daily movements to fulfill customer reservations with each dealer location and relayed

information to field Hikers for immediate displacement

Leveraged information systems to optimize maintenance scheduling and preventive maintenance currency

Identified and relocated all trucks designated for disposal from the active fleet while monitoring daily inventory

requirements, transfer service performance, and cost.

• Interfaced with Road-Side assistance on replacing any trucks or towing equipment that broke down within my

region

LOCKHEED MARTIN

Orlando, FL

Production Control/Logistics Analyst 09/2005 to 01/2009

Provided timely and accurate detailed hardware status, shortage information, commitment dates, and concern issues

Coordinated kit releases with Shop Operations to maintain an efficient flow of material to the shop

floor that minimizes downtime, overtime, and excess inventory on the floor

Released shop orders in accordance to MRP system and/or shop floor physical output

Communicated daily with Procurement team to follow up and track purchase ordered parts to insure ship and

arrival dates meet program deadlines

Maintained production data and system requirements to obtain information such as materials, priorities, and personnel

requirements

Interacted daily with the La Mesa, Mexico site to import/export required parts to complete cable builds

Developed and maintained Production Schedules that support manufacturing program requirements

Updated BOM and inventory in accordance with any ECNs or PCNs

Closed out work orders with no demand and disposition scrap opportunities

Tracked excess and obsolete materials in order to reduce i nventory levels

Worked multiple programs such as MILES (Live Training), CCTT, AGTS, TPS, and COLT

Coordinated the logistics of parts between US Naval vessels and facility owned inventory within a

government specified turn - around-time

Managed and document the flow of material throughout Engineer Testing and Quality Inspection areas

Interfaced with Quality Assurance to process scrap and salvage assets

Created processes and associated measurements required to monitor the timely flow of material through the

repair and return (R&R) cycle in an effort to continuously improve the R&R process

Managed and analyze the Return and Repair of Government Funded Equipment (GFE) and Lockheed Martin

owned materials

AT&T WIRELESS

Orlando, FL

Receivable Management Resolution Support Supervisor 07/1998 to 09/2005

Lead a group of 15- 30 resolution specialist to excel in the areas of customer service, billing, and retention

Approved any waived security deposits and/or late fees to consumer and business accounts

Worked independently as the liaison between the Process & Research Department and the regional bank

p ayment investigation team

Managed payroll (paid time off, unscheduled time off, vacation time, sick time, etc.)

Monitored calls and delivered immediate feedback to Support Specialist in their development to guarantee favorable

results

• Maintained and tracked team statistics accordingly to departmental goals and provided training in areas requiring

improvement

Facilitated discussion sessions including surveys in order to create process improvements for Support Specialist on the

floor

EDUCATION

BACHELOR OF SCIENCE: BUSINESS MANAGEMENT

University of Phoenix, Orlando, FL

ASSOCIATES OF ARTS: GENERAL BUSINESS

Valencia Community College, Orlando, FL

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