Project Manager Customer Service

Dawn Novi Ippolito

*** **** ******, ********** *******, New Jersey 08889

908-***-**** (c) ********@****.*** 908-***-**** (h)

A creative and accomplished professional with over 17 years experience in

pharmaceutical research and management. Expert in organizing, coordinating

and planning community service projects, special church services and

tournaments. A proven project manager known for completing projects on-time

and on-budget. A versatile communicator in public speaking and written

communication including the composition of new policies and marketing

material. A published co-author of scientific articles in peer-reviewed

journals.

Career Highlights

. Office Manager for a 300 acres, busy cemetery and crematory, supervising

7 employees

. Employee Engagement Project Manager responsible for organizing a party

for 425 underserved children from seven non-profit organizations

including transportation, catering and entertainment by the Big Apple

Circus

. Meticulous researcher and documenter. Able to collaborate with peers to

establish goals and outcomes. Report findings both written and verbal

. Co-authored several articles on Obesity and Diabetes in peer reviewed

journals

. Software Savvy in Word, Excel PowerPoint, Outlook, QuickBooks

Related Experience

Office Manager, Diocese of Metuchen, Jamesburg, NJ

2013-

CURRENT

. Provide assistance as the point-of-contact for grieving families, funeral

directors, vendors and others conducting business with Holy Cross

Cemetery

. Supervise 4 maintenance and 3 sales staff including prioritizing weekly

tasks, performing evaluations, work schedule and sales reporting

. Responsible for weekly scheduling of over 10 burials or entombments, 20

cremations

. A liaison between organizations, corporations, vendors, and clients to

ensure effective information flow, exceptional customer service, sales

opportunity development, and timely issue resolution

. Manage client and vendor records, entering into respective databases

while auditing for accuracy and completion.

. Collaborate in the execution of various HR and accounting functions,

including accounts payable and receivable, budget control, payroll,

billing

. Order and maintain inventories of material to avoid any disruption and

deficiencies

. Planned and organized a Memorial Day Mass at two separate cemeteries that

was attended by over 300 veterans and their family members. Coordinated

rental equipment, scheduling clergy, military honor guard, trumpet

players, Navy color bearer, catering and advertisement

. Collaborated with the IT Department to redesign an on-line ordering

system

. Implemented new safety and maintenance polices for the maintenance staff

in order to limit hazardous material exposure and ensure compliance with

OSHA standards

Employee Engagement Project Manager, Bloomberg, LP, SKILLMAN, NJ

2012-2013-Contract Position

. Organized 638 employee volunteers attending 37 community events for 18

local charities

. Planned and executed a party for 425 guests at Rider University from

seven charities including catering, transportation, budgeting, crafts,

and entertainment provided by the Big Apple Circus

. Compiled community service report that was included in Bloomberg Global

Report

General Manager, Dean of Chess Academy, Branchburg, NJ

2002 - 2012

. Rapidly grew per-semester enrollment from 30 to 1500 students through

creative marketing and partnerships with educational institutions

. Established and maintained after-school programs at 40 schools throughout

New Jersey, New York, Pennsylvania, and Connecticut

. Handled all aspects of business including marketing, payroll, taxes,

inventory and scheduling; supervised up to ten employees

. Coordinated tri-state and regional tournaments for over 300 students on a

monthly basis including venue, tournament staffing, supplies and result

reporting to the US Chess Federation

Merck & Co. Inc., West Point, PA; Rahway, NJ

1997 - 2006

Senior Veterinary Associate, Laboratory Animal Resources (LAR), 2004 - 2006

Senior Research Biologist, Animal Pharmacology, 2000 - 2004

Research Biologist, Developmental and Reproductive Toxicology, 1997 - 2000

. Determined safety of compounds for human studies by thoroughly testing,

ensuring accuracy and validity for submission to FDA in a GLP environment

. Cross-trained in Pathology and Histology; provided back-up assistance for

both Pathology and Serology

. Designed first serial bleeding technique for mice that became company

standard and helped propel compound known as Januvia down the pipeline

. Chosen as liaison between department and unionized animal caretakers

(LAR), guaranteeing all colony animals and study animals received proper

care and attention with 100% accuracy

. Coordinated over 40 animal rooms with water, feed and cage changes

without disrupting ongoing studies

. Designed and implemented study protocols

. Maintained aerobic/anaerobic cultures and monitored colony health

. Reported findings in database, manually in certified notebook, and on

hand-written certified forms

. Presented weekly reports to group manager and monthly reports to Drug

Team representing every department

. Supported QA/QC monitoring; organized and monitored Vendor Health

Surveillance Reports

Education

Bachelor of Science, Large Animal Science, Delaware Valley College

1997

Magna Cum Laude. GPA: 3.79 (overall), 3.89 (major)

In Pursuit of Master of Science, Animal Science, Rutgers University

GPA: 4.0

Community Involvement

Volunteer

2006 - Present

. Foothill Acres Nursing Home - Hillsborough, NJ- Interact with residents

and visit those without families.

. Sgt. John Basilone Columbiettes (Knights of Columbus Auxiliary) - 2006-

2008-District Representative, 2009-2011- Secretary, 2012-2014-Treasurer.

. Pregnancy Aid Center Raritan, NJ- Counsel mothers-to-be.

. Whitehouse Elementary School HSA District Ink-Jet Recycling Chair

Peer-Reviewed Publications

. Neither Agouti-Related Protein nor Neuropeptide Y Is Critically Required

for the Regulation of Energy Homeostasis in Mice, Mol. Cell. Biol. July

2002 ; 22:14 5027-5035doi:10.1128/MCB.22.14.5027-5035.2002

. Melanin-concentrating hormone 1 receptor-deficient mice are lean,

hyperactive, and hyperphagic and have altered metabolism, Proc Natl Acad

Sci U S A. 2002 March 5; 99(5): 3240-3245.

Dipeptidyl Peptidase IV Inhibition for the Treatment of Type 2 Diabetes:

Potential Importance of Selectivity Over Dipeptidyl Peptidases 8 and 9,

Diabetes October 2005 vol. 54 no. 10 2988-2994

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