Customer Service Engineer

Cory M. Ploughe

**** ********** ******, *********, ** 46041

317-***-****

**********@***.***

EDUCATION

ITT Technical Institute, Indianapolis, IN June 2011 – April 2013

Associate of Applied Science Degree in Drafting and Design Technology

Graduated: April 6, 2013

GPA at Graduation: 4.0/4.0

SKILLS

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Exceptional customer service abilities Experienced with MS SharePoint and MS

Office: Word, PowerPoint, Excel, and

• Strong leadership abilities with managing Publisher

experience

• Basic understanding of helicopters and

• Highly knowledgeable with AutoCAD aviation systems both military and civilian

(7+ years of experience work/school)

• UTC’s Ace in the Workplace and SAP

• Revit, Inventor, 3DS Max experience timecard management Experience

• Familiar with CATIA V5 • Some welding, torch cutting, and electrical

wiring experience

• 2D and 3D modeling experience

• 3D Animation experience

EXPERIENCE

Butler America

Airframe Design Engineer March 2014 Present

• Take the clients’ needs and requests to produce accurate drawings and models

• Research all possibilities and situations that could cause problems or variations with the models or

drawings

• Review the models and drawings to ensure everything is accurate and meets the clients’ requests

International Trade Commission Team Coordinator & Engineer September 2013 March 2014

• Classify military and civilian parts/documents for Sikorsky aircraft based on International Traffic and

Arms Regulations as well as Export Administration Regulations.

• Have a basic knowledge and understanding of aircraft mechanics, systems, and parts both military and

civilian in order to properly classify

• Review classifications for accuracy and quality of members on my team

• Manage and assign work out to members on my team as well as help them with any questions they may

have about regulations, classifications, systems, parts, etc.

GPD Group

CAD Technician October 2012 August 2013

• Accurately portray construction drawings, zoning drawings, and site plans complete with detail

drawings and dimensions

• Efficiently produce drawings in a timely manner to meet the client’s needs

• Work effectively with co-workers to achieve the best results possible for our clients

• Diligently check work to ensure quality control with our final drawings

Rural King Supply Store

Department Manager over Paint/Hardware September 2012 October 2012

Applebee’s Neighborhood Bar and Grill

Host October 2010 – July 2011

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