Customer Service Sales

Sean Mcfarlin

Las Vegas, NV

***********@*****.*** - 323-***-**** / 323-***-****

I am currently seeking employment that will allow me to utilize my skills obtained from previous endeavors to

excel in a customer service setting.

WORK EXPERIENCE

CSR

Desert Call Connection - Las Vegas, NV - February 2013 to March 2014

Responsibilities

Answered inbound calls for a very busy call center. Assisiting customers with billing issues, navigating the

website and negotiations were made on a daily basis.

Accomplishments

Learning how to handle irate customers with a calm demeanor. Negotiating with customers to come to a mutual

agreement of funds being spent and also multi-tasking while paying attention to details.

Skills Used

Stellar customer service, team work,getting the job done under extreme pressure.

LEAD Customer Service Rep

Forever 21 Corporate - Los Angeles, CA - July 2009 to November 2012

• Customer Service Call center for the entire

U.S and Canada.

• Resolving escalated matters that may

occur in the call center.

• Management and scheduling of Customer

Service Reps.

Customer Service Representative II

Regus Management - Los Angeles, CA - July 2007 to May 2009

• Maintaining one of the many Executive

office suites for a very large firm.

• Provided supreme customer service for

tenants.

• Making sure the rent, utilities and expenses

for that particular location were

paid accordingly.

Driver/Mover

Starving Students - Culver City, CA - April 2006 to July 2007

• Relocating customers to their new home or office.

• Lifting heavy furniture for long periods of time

• Operating heavy equipment used in assistance with the relocation.

• Providing supreme customer service in order to give our customers

peace of mind while their valuables are being transported for

relocation.

Armed Guard

Brinks Armored Truck - Los Angeles, CA - November 2004 to March 2006

• Pick up/ Drop off off large amounts of money to various banks

throughout the county.

• Providing safe transportation of money and valuables.

• Filling various Wells Fargo cash ATM's throughout the city.

Stock/Cashier

VONS - Marina del Rey, CA - January 2000 to October 2004

• Replenishing the store shelves for next day sales.

• Receiving the daily grocery loads

• Decorating the store with holiday/promotional sales

• Providing top shelf customer service

SKILLS

10-key/Filing,35 wpm,Forklift Certified, Notary Public

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