Customer Service Representative

De'Shauna Franklin

Member Service Representative - Municipal Employees Credit Union

Edgewood, MD

****************@*****.*** - 443-***-****

WORK EXPERIENCE

Member Service Representative

Municipal Employees Credit Union - November 2013 to Present

Accepts deposits and makes withdrawals

• Cash checks

• Issues negotiable instruments (cashier's checks, money orders and traveler's checks)

• Open accounts, loans, visa credit cards

• Answering member's questions and matching them to financial services they may find helpful

• Provide excellent customer service

Teller/Financial Service Consultant

State Employees Credit Union - November 2012 to November 2013

Accepts deposits and makes withdrawals

• Cash checks

• Issues negotiable instruments (cashier's checks, money orders and traveler's checks)

• Open accounts, loans, visa credit cards

• Answering member's questions and matching them to financial services they may find helpful

• Provide excellent customer service

Teller

Bank of America - June 2012 to November 2012

Accepts deposits and makes withdrawals

• Cash checks

• Issues negotiable instruments (cashier's checks, money orders and traveler's checks)

• Provide excellent customer service

EDUCATION

Harford Community College - Bel Air, MD

Diploma

Joppatowne High School - Joppatowne, MD

ADDITIONAL INFORMATION

Computer Skills

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook

• Experience with social media and internet research

Rewards/Certificates

• Received employee of the week at SECU 3/25/13

• Received a "We are SECU"

• Won employee of the month at Wegmans for the month of October

• Certificates for Customer Service certification

Contact this candidate