Customer Service Assistant
Resume:
Nisha Nemeth
*** ********* ***** ****, ********* 1606, Windsor, ON 519-***-****
************@*******.***
Fundamental Skills:
able to solve and manage problems independently, creating strategies,
recommendations, and solutions as required
excellent at managing and organizing information in different ways using
a variety of tools and technology such as Microsoft Office (Word, Excel,
Powerpoint, and Outlook).
possess excellent and effective written and verbal communication skills
including speech writing and presentation skills
excellent customer service skills, ability to deal with conflict
resolution, and able to negotiate with a variety of individuals
able to handle frequent interruptions in a pleasant and courteous manner
Personal Management Skills:
highly motivated mature individual with a positive, friendly and
responsible attitude
eager to learn new things and take on new challenges quickly and with
confidence
excellent at time management and carrying out multiple tasks
able to work independently as well as in a team environment
reliable and flexible, hardworking and dedicated
Teamwork Skills:
as a student and volunteer I have worked effectively with individuals and
small groups of students in team projects
i.e. University of Windsor Educational Fair coordinating assistant,
volunteering as a Book Buddy assistant with groups of children who had
difficulty in reading/writing
previous work experience has given me the necessary skills to
successfully work within a team setting and communicate effectively within
a team environment
able to provide constructive feedback and make valuable contributions to
a group organization
Work Experience:
University of Windsor Volunteer Internship Program
Windsor Public Library
Book Buddy Assistant: Volunteer Position
September-December 2010
Windsor, ON
Duties Included: tutored children with reading difficulties by reading
with them to foster confidence, encouraged them to practice their reading
and writing skills, empowered the children to enjoy reading and not be
intimidated by it, organized and compiled the lists of current and former
book buddies from all library branches using Microsoft Office Excel,
compiled a variety of practice worksheets for grades 1-6 that would aid in
developing grammar, reading, and writing skills.
University of Windsor Educational Fair
Coordinating Assistant: Volunteer Position
October 2009
Windsor, ON
Duties Included: assisted representatives from various universities with
set up of their station, directed attendees to appropriate stations that
they inquired about, maintained appropriate and respectful etiquette when
dealing with individuals, displayed interest and asked questions about the
graduate programs available, instructed representatives to the appropriate
place for lunch, went around with a cart offering drinks and refreshments,
supplied directions when needed.
Rome's Independent Grocer/Loblaws Inc.
Hot Foods Area/Gourmet Bean Roast Sales Associate
November 2007 - August 2008
Sault Ste. Marie, ON
Hot Foods Area
Duties Included: ensured customers were aware of a variety of different
specials available to them, recruited individuals to work by generating
interest in the job, allocated responsibilities at the end of shifts during
clean up.
Gourmet Bean Roast
Duties Included: aided disabled customers by bringing their food orders to
them, maintaining a pleasant working environment for all, organizing and
restocking supplies when necessary.
Tim Hortons Inc.
Customer Service Sales Associate
April - August 2006
Sault Ste. Marie, ON
Duties Included: delegated specific instructions to employees to ensure an
efficient working environment, trained new employees, demonstrated kind and
cooperative behaviour towards customers, promoted courteous and prompt
service in a fast paced working environment.
Education:
2008-2013 - Bachelor of Arts Honours Degree in Psychology from University
of Windsor, Windsor, ON
Valid G Driver's License and access to own vehicle
References: Available Upon Request
Contact this candidate