Manager Customer Service

Hewlett – Packard Co

***** ****** ****** **

Houston, Texas 77070

Attn: Barbara McDonnell

I am currently seeking an Administrative Assistant position in a demanding, fast-paced multi-tasking

office. My area of expertise includes; Microsoft Office Skills, compiling budget reports

Coordinating teambuilding & training, maintaining inventory, strategic planning, PowerPoint

presentations, SharePoint skills, customer relations, management sales & margin improvement

Background includes customer-focused, self-starter with proven ability to deliver superior support,

problem solving in a way that propels growth, excellent team player with strong communication skills,

energetic, competitive achievers who can inspire and motivate team members, deploy analytical skills,

and successfully manage multiple priorities.

Thank you for reviewing this material.

Sincerely,

Lakisha Iverson

Lakisha Iverson

1515 Rio Grande Dr. Apt 324

Plano, Texas 75075

Cell: 214-***-****

Home: 469-***-****

Email: **************@*****.***

Professional Experience

The Home Depot Montgomery, Al. Oct 2008- Present

Area Supervisor

• Strategic Planning

• Project Management

• Complaint Handling & Resolution

• Customer Satisfaction Enhancement

• Creating display

• Planogram integrity

• Payroll & Deposit

• Inventory

• Sales & Margin Improvement

• Customer Relations

AC Moore Arts Montgomery, Al Aug 2004- Oct 2008

Office Manager

• Payroll & Deposit

• Inventory

• Sales & Margin Improvement

• Customer Relations

• Office Inventory

• Distribute Checks

Wal-Mart Wetumpka, Al. Nov 1995- Oct 2004

Dept Manager

• Customer Service

• Complaint Handling & Resolution

• Office Inventory

• Distribute Checks

• Customer Relations

Education:

2009-2012 Auburn University Montgomery B.S.Criminal Justice Degree

Montgomery, Al (in progress)

1993-1997 Stanhope Elmore General Education

Millbrook Al

Reference:

Renee Zene Hewlett Packard Plano, TX

334-***-****

Temeka Flowers Department Manager Troy, AL

334-***-****

Kim Wells Classroom Coordinator Montgomery, Al

334-***-****

Kent Frazer Area Supervisor Wetumpka, Alabama

334-***-****

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