Customer Service Human Resources

EDUCATION

Georgia Southern University, Statesboro, GA

Master of Public Administration, May 2012

Georgia Southern University, Statesboro, GA

Bachelors of Arts in History, May 2010

Minor in Political Science

WORK EXPERIENCE

Augusta Staffing, Augusta, GA

City of Augusta- Human Resources Analyst II

October 2013-Present

. Utilize the automated recruitment system (NEOGOV) to advertise vacant

positions, track applicants, refer qualified job applicants to

managers for further review and notify candidates of application

status

. Recommends process improvement and policy updates

. Advises management and employees concerning salary and employment

procedures and the recruitment process

. Create monthly written reports regarding employee recruitment

. Works the City of Augusta Richmond County Departments to determine

minimum qualifications for recruitment and staffing processes best

suited for department

. Ensures an efficient recruitment function, maintaining adequate

staffing at all levels and uniform and equitable application of HR

policies and procedures

. Confers with hiring managers to determine job skill requirements

. Provides guidance and advice to employees, supervisors, managers, and

HR staff on County policy and procedures

. Reviews and evaluates applications for work history, education and

training, salary desired, and other skills and abilities to determine

qualification for employment

. Review classification and compensation criteria to ensure internal

and external equity

. Develop supplemental questionnaires used in conjunction with

employment applications

. Assisted conducting open enrollment for benefits

Career Personnel, Augusta, GA

Waterco USA - Customer Service/ Accounts Receivable Assistant

April 2013-September 2013

. Maintain updated customer files

. Prepare, verify, and process invoices

. Record all customer payments

. Reconcile monthly statements

. Managed debtors report and collected bad debts by sending reminder

letters and/or calling customers to advise of delinquencies

. Coordinated annual trade show registration and marketing process

. Performs all other administrative duties and provide support as needed

to the supervisor and co-workers

Automatic Data Processing Inc (ADP), Augusta, GA

Benefits and Payroll Representative

September 2012- February 2013

. Assisted with leave questions/requests, i.e. FMLA, LWOP

. Worked with vendors to resolve employee benefits issues

. Responded to and resolved employee concerns regarding benefit and

paycheck issues

. Assisted in completion of annual enrollment process to include

dependent audits, garnishments, declaring life events

. Provided employee information on retirement, dental, life insurance

visions, health care and other various benefit options being offered

by employer

. Assisted clients with payroll related questions such as taxes, pay

rate increases and garnishments, direct deposits and other payroll

related items

. Navigated employees through ADP payroll management systems

. Maintained Quality Assurance Score of 95 and above

Georgia Southern University, Statesboro, GA

Multicultural Student Center, Graduate Assistant

August 2010-August 2012

. Planned and administered the recruiting, selection, and employment

functions

. Reviewed resumes and interviewed potential candidates for employment

. Developed and conducted new hire orientation training and recognition

programs

. Managed personnel files

. Conducted references checks

. Implemented & maintained employee communications program

. Supervised subordinate staff and administered employee performance

reviews

. Developed systems to improve workflow and simplify reporting

procedures

. Compiled employee handbook outlining policies and procedures and

revised employee contract

. Set up and maintained organization records,files, and database though

physical and electronic filing

. Assisted managing annual budgets

. Assisted processing payroll using ADP (Automatic Data Processing )

system

. Attended recruitment events

. Completed all task as assigned

Georgia Southern University Housing, Statesboro, GA

Community Leader

August

2007-August 2010

. Maintained confidentiality of student records and information

. Planned educational program such as Money Management, Healthy Living,

Study Skills, and Safety First

. Enforced policies and procedures of the Georgia Southern University

student code of conduct

. Assisted with marketing,advertising and interviewing to ensure

selection of qualified candidates

. Conducted research assessing internal and external equity to create a

competitive employee compensation package

. Prepares required reports, graphs, charts, recruitment brochures, and

presentations using Excel, PowerPoint, Publisher

. Facilitated employee training

COMPUTER SKILLS

. Microsoft Office Suite (Word,Excel, PowerPoint, Publisher, Outlook)

. ADP (Automatic Data Processing) Enterprise, Payforce, Employee Self

Service(ESS) and E-time

. NEOGOV Human Resources Software

Official Transcripts & References are Available Upon Request

Contact this candidate