Supply Chain Customer Service

SHERRY L. SMITH

**** ***** **** ***** *******, OH 43528 Phone: 419-***-**** ************@*******.***

OPERATIONS AND SUPPLY CHAIN PROFESSIONAL

Talented Professional with over 18 years of experience throughout the Supply Chain, APICS CPIM

certification, MBA and experience in the automotive industry. Accomplished in building, coaching,

motivating and leading strong cross functional teams that deliver results while having fun doing it.

Strong problem solver and project manager. Experience with projects that range from establishing a

Foreign Trade Zone to transitioning and building a team through an acquisition. Recognized for

delivering sustainable solutions.

Core Competencies

Supply Chain Management Materials Management Inventory Management Vendor Management

Process Development Continuous Improvement KPI Development Trouble Shooting Problem

Solving Team Building Change Management New Product Launch Project Management

Lean Pull System Implementation Sales and Operations Planning

PROFESSIONAL EXPERIENCE

Boral Products-Toledo, OH

Manufacturer and distributor of building and construction materials 2011-Present

Supply Chain Manager-Boral Stone Products (Formerly Owens Corning Masonry Products)

Manage a team ranging from 6-10 people responsible for all Finished Goods and Raw Material Planning,

Transportation and Product Development.

• Built, and developed a Supply Chain team that includes Customer Service, Raw Material

Planning, Finished Goods Planning, Transportation Tendering, Transportation Planning and

Capacity Planning.

• Integral in transitioning Supply Chain functionality in SAP from version 3.1 to 4.7 as initial phase

of the acquisition

• Successfully expanded distribution from 3 locations to 8 by partnering with third party logistics

providers and sister businesses.

• Lean training and experience implementing pull systems

OWENS CORNING-Toledo, OH 2006- 2010

Manufacturer of building materials and composite solutions

Supply Chain Leader/Supply Planner-Masonry Products: 2008-2011

Manage a team of 3 individuals responsible for material planning of finished goods. Lead monthly

Supply Planning process and facilitated gaining consensus of cross-functional teams. Participate in all

stages of the Sales and Operations Planning process. Develop and monitored key performance indicators

to assure team goals are aligned with and delivering on overall business objectives.

• Develop a SKU rationalization process to manage product offering through the stages of the Product

Life Cycle. Resulting in a 30% SKU reduction over 3 years.

• Reduced inventory levels by over 60% while simultaneously improving lead times by 30%

• Manage pilot programs to verify perceived value add of services

Material Planner-Masonry Products: 2006-2008

Provide detailed production scheduling for 2 facilities. Monitor inventory mix and achieve inventory

mix targets. Maintain lead times as determined by business guidelines. Provide timely responses to

customer service and sales force regarding customer orders/requests.

• Uncovered programming error in scheduling optimizer resulting in improved inventory mix

• Key team member in development of optimal inventory management model and process

GIANT INDUSTRIES - Toledo, OH 2004 - 2006

Manufacturer and distributor of high-pressure water pumps and car wash accessories

Purchasing Manager

Plan and direct all sourcing and procurement activities. Establish and manage inventory level

requirements for raw materials and distribution materials to meet production & sales demand. Locate and

qualify new suppliers, domestic and foreign.

• Established Foreign Trade Zone Status

• Led new software implementation

• Developed and implemented cycle count program improving inventory accuracy from 80% to 93%

TEXTILEATHER CORPORATION - Toledo, OH 1999 - 2004

Largest North American manufacturer of automotive vinyl

Sales Service Manager: 2002 – 2004

Hire, train and provide leadership for a 4 member team. Maintain area work instructions (AWI) for the

department to meet QS 9000 regulations. Establish ownership of processes by role. Provide customer

service support for key accounts. Work closely with mangers of all functional areas to ensure alignment

of goals. Monitor and report on key performance indicators.

• Provide leadership during new software implementation

• Provide leadership during several model year end programs and new model year launches

Sales Service Coordinator: 1999 – 2002

Responsible for providing daily communication of customer demand. Work closely with master

scheduler to develop production plans. Provide timely and accurate updates to customers on all current

orders. Manage daily requirements of releases received by fax, email or EDI. Manage inventory at a

3rd party vendor. Perform internal QS9000 audits.

• Execute several model year end and launch programs

• Develop strong working relationship with 3rd party vendor

ALL-PHASE ELECTRIC COMPANY - Toledo, OH 1995 - 1999

Premier electrical distributor providing electrical supply and lighting design.

Inside Sales Consultant

Provide electrical contractors, builders, and new construction homeowners with lighting design. Provide

accurate pricing, availability, and product knowledge. Work closely with sales force to develop and

maintain the customer base. Negotiate vendor pricing.

EDUCATION

APICS CPIM Certification 2005

Master of Business Administration – Heidelberg College, Tiffin, OH 2003

Bachelor of Business Administration, Marketing – University of Toledo, Toledo, OH 1994

COMPUTER SKILLS

SAP Microsoft Excel, Word, Outlook, PowerPoint Aspen Scheduler RT Locator AS400 GAMS

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