Customer Service Manager
Resume:
Nickolas L. Young
Washington, DC 20020
**************@*****.***
OBJECTIVE
To secure a challenging position with a progressive company, in which will allow me the opportunity to utilize my
education, skills, and experience, so that I can contribute positively to the organization.
PROFESSIONAL EXPERIENCE
Bowling Air Force Base, Washington DC 08/12- 02/13
Lead Customer Service Associate
• Major cash handling and customer service; assisting with nightly closing procedures including store zoning, cash deposits, evening
prep, etc.
• Implement company programs while maintaining retail operations on a daily basis by wording directly with team to execute action
plans that meet operational and organization objectives
• Partially responsible for overall store performance; merchandise inventory, equipment maintenance, daily labor monitoring, and
marketing
• Multi-tasking while Interface directly with the public either by telephone, electronically or in-person
• Retains and communicates information clearly, concisely and accurately and filters communication to the shift team to ensure
effective store operations
• Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence
• Assisting with training programs for new and seasoned partners with acts of being their coach and mentor while providing feedback
in a timely manor. And effectively recommending employment decisions to Store Manager
Bath & Body Works, Wheaton MD 02/08- 09/08
Retail Sales Associate
• Working closely with Store Manager in assisting with recruiting, staffing, and training to maintain stores’ standards of excellence
• Major supervising duties including cash handling, inventory, and scheduling to support business goals
• Executing weekly inventory counts accurately, while analyzing data to create and execute sales strategies for stores’ location
• Connecting, Discovering, and Responding when building a healthy relationship with my entire staff, to ensure the over-all
operation is creating a “third place” environment for our customers; implementing Starbucks behaviors of “Star Skills” of
maintaining and enhancing one’s self esteem
• Supervising a team of 8 people, ensuring each clerk creates a welcoming atmosphere for each of our customers
• Utilizing resources while discovering, assessing and responding to all inquiries and complaints
• Displaying leadership courage of composure during moments of unusual events and peak times
Child Protective Services, Washington DC 05/10- 08/10
Customer Service Agent
• Supervising a team of 5 members, while clearly and affectively providing feedback in a timely manner in promoting staff
development
• Major administrative duties including typing, multi-line phone operating, faxing, mail sorting and distributing, conference
reservations, conducting follow-up consultations for clients etc.
• Developing descriptive summaries which requires attention to detail, adhering to company policies
• Supportive of Help Desk duties, including providing technical support for hardware and software issues
• Configuring devices and ensured proper interface with cell sites and towers
• Performing information synchronizations and back-ups; performing hardware and software installations while providing high-level
customer care, training, and technical support
• Demonstrating integrity, honesty and knowledge that promote the culture, values and mission of company behaviors while
maintaining a ‘customer comes first’ attitude
EDUCATION
Ballou Senior High School, Washington DC
General Studies
HIGHLIGHTS OF QUALIFICATIONS
• •
3 year customer service/ leadership experience MS Word, Excel, Power Point, Outlook, Windows 8
• •
Business Development, Marketing, and Sales Business strategizing; goal oriented
• •
Confidential correspondence and document handling The ability to motivate employees/ Team Player
• •
Time management and organizational skills Presentation skills
References Upon Request
Contact this candidate