Manager Training

Sarah Knorp

**** ********** **., ****** ******, FL 33511 • 321-***-**** • **********@*****.***

PROFILE

Highly-motivated corporate trainer and restaurant manager with 7+ years experience in training and management and a track record of delivering

top-notch service. Ability to multitask in a fast-paced environment. Learns quickly and thrives on challenges.

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Superb interpersonal skills; ability to motivate staff to Teambuilding/Training/Supervision

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higher achievement Ability to work in different environments and adjust

• Knowledge of pertinent codes, policies, regulations and accordingly

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laws in food safety and handling procedures Extensive knowledge of all Microsoft Office Facets

• Extensive experience with bookkeeping functions; Payroll; • Guest Service Excellence

General Ledger; Maintaining employee records; Accounts • Extensive knowledge of overall procedures in all areas of

Receivable/Payable running a restaurant

PROFESSIONAL EXPERIENCE

MILLER’S ALE HOUSE RESTAURANTS, Palm Beaches, Naples, Tampa, and Orlando, FL – 2/2003-Present

Operations/Office Manager – 01/2014 – Present & 4/2008 – 10/2012

• Performing as a Manager in restaurants with annual sales up to $6.7 million

• Contributed to bottom line profits of over 10%

• Assist the General Manager with day to day operations, hiring, maintaining the employee files and records, oversee the training team

and evaluate job performances, schedules, manage the efficiency of the work force, oversee and coordinate building repairs and

maintenance, verify and balance monetary transactions, daily clerical duties to include bookkeeping and payroll functions, and

community service projects

• Directs FOH Up Sell Tracking Program, Mind Share Program, Alcohol and Food Safety Awareness

• Maintain a 14% maximum labor percentage through hiring, retention, training, managing shift activity, and tracking and reducing

overtime

• Developed and executed a program to excel superior guest service with a focus on first time guests

Regional Training Manager – 10/2012 – 01/2014

• Corporate Training Manager for Orlando & Jacksonville regions of Florida

• Responsible for training program of all Managers in Training and Certification of Training Stores

• Conducted New Manager Orientations, new hire paperwork, & certification of all responsibilities and stations of new managers

• Supervise training programs at store levels, deliver continued education to Head Coach Manager and hourly level coaches, implement

all new company focuses, policies, and standards

• Researched, developed, & implemented training program for Nosh List iPad wait system

• Conduct quarterly walk throughs of each restaurants training systems, office systems, & shift execution which are a direct qualifier of

of the Manager bonus structure

• Work closely with Directors and Regional Managers on roll outs and implementation of Hot Schedules, People Matter, and various

marketing and survey projects

Regional Training Manager – 11/2006 – 4/2008

• Acted as Corporate Trainer for Southeastern region of Florida

• Oversaw training program for all Managers, conducted orientations, new hire paperwork, training of managers on all responsibilities and

hourly stations, created and conducted physical and written exams after each station, certified the manager, and reported the progress

and suggested placement to the Directors

• Maintained and supervised training programs in each store to include educating the in-store Managers

• Led opening training teams for six restaurants; interviewed and recruited current employees for the team, coordinated transportation,

housing, and schedules in a cost effective manner, assisted General Manager with interviewing, hiring, and setting up new employees

files, directed orientation and training, studied projected sales to estimate budgets for venders and utilities

Server/Bartender/In-Store Trainer – 2/2003 -12/2006

• Progressed in responsibility and experience as Server, Bartender, and FOH Trainer in a restaurant with annual sales of $6.2 million

• Lead Trainer responsible for new hires, orientations, all employee paperwork including entering employees into restaurants systems and

payroll, and shift training along with developing and cross training existing staff

• Assist management in maintaining a 22.1% liquor cost and a 25.3% draft cost

EDUCATION CERTIFICATIONS

Associates of Science/Arts – Specialty ServSafe Certificate

University of Central Florida 1998 - 2003

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