Customer Service Air Force
Resume:
Burnett Patterson Jr.
Davenport, FL 33897
*********@*****.***
OBJECTIVE:
Seeking a position that will utilize my skills and experience with career growth potential.
AREAS OF EXPERTISE:
Problem solving Job Planning Training and evaluating
Structured writing techniques Relationship Building Time Management
Team Player Communication Skills Human Relations Skills Organization Skills Leadership Skills Project management techniques
PROFESSIONAL EXPERIENCE
Marketing and Recruiting Director (2011-Present), The Military Edge LLC, Davenport, FL
• Build trusting relationships with clients through hard work and integrity.
• Develop strategic plans for training and advertising needs.
• Mentor and coach recruiting staff
• Manage all military marketing accounts
• Vigorously and tactfully negotiate contracts for events, and consistently save business approximately $20,000 year.
Deputy Sheriff, (1990-Present), Orange County Sheriff’s Office, Orlando, FL (currently part-time)
• Record daily activities, and submit logs and other related reports and paperwork to appropriate authorities.
• Completed numerous collision avoidance / defensive driving courses.
• Diligently investigate illegal or suspicious activities.
• Take control of accident scenes to maintain traffic flow, to assist accident victims, and to investigate causes.
• Respond to emergency scenes and calls for service to provide assistance and maintain law and order.
• Flawlessly taught G.R.E.A.T. program as the school resource officer and instructor.
• Drive vehicles or patrol specific areas to detect law violators, issue citations, and make arrests.
• Patrol and guard courthouses, grand jury rooms, or assigned areas, in order to provide security, enforce laws, maintain order, and arrest violators.
• Executed arrest warrants, locating and taking persons into custody.
• Questioned individuals entering secured areas to determine their business, directing and rerouting individuals as necessary.
• Transported or escorted prisoners and defendants en route to courtrooms, prisons or jails, attorneys' offices, or medical facilities.
Line Recruiter/In-Service Recruiter/Lead Recruiter (2001-2012), MSgt/Air Force – Melbourne, FL, Kissimmee, FL, Patrick AFB, FL
• Over 10 years management-level experience working with qualified benefit plans or directly with a benefits consulting firm involved in plan design and administration
• Effectively searched out, screened, networked, interviewed, and recommended candidates for enlistment.
• Identified key target populations for enlistment into the United States Air Force Reserve.
• Coordinated and completed one on one interviews with potential prospects.
• Scheduled applicants for mental aptitude, physical examinations, and other tests required.
• Responsible for conducting testing sessions and maintained configuration control of test material. Maintained and distributed advertising materials to strategic areas where military age groups reside. Orchestrated a tactical recruiting visitation program concentrating high school through the graduate level prospects.
• Advertised with a multitude of media and radio agencies.
• Exceptionally strong leadership skills, relationship building, and public speaking skills.
• Manager of resources: inventory, staffing, vehicles, supplies, and office equipment.
• Diverse and outstanding communicator; articulates effectively, openly, and forcefully; asks penetrating questions
• Developed and maintained Excel spreadsheets, Access databases, Outlook, HRIS system, and Power point; excellent organizational skills
• Resourceful--Provided applicant with Air Force benefits information, identified culture, and occupation assessments
• Built trusting relationships with clients through hard work and integrity.
• Developed strategic plans for training and advertising needs.
• Proactive in sourcing candidates through cold calls, internet, referrals, and mail outs
• Excellent leadership in identifying all requirements from the customer resulted in a 100% Customer Satisfaction rate
• Trained recruiters in areas of sales, compensation, recruiting, customer service, data management, and coaching/mentoring
Vehicle Operator/ Aerial Gunner (1984-2001), SSgt/Air Force – Duke Field, FL, Patrick AFB, FL
• Performed the Air Force organic ground transportation capability for passengers and cargo using a multitude of vehicles in direct support of mission requirements. This included operating light and heavy-duty vehicles such as buses, truck and semi-trailer combinations, forklifts, and wrecker/recovery vehicles. Supported personal security details. Performed motor vehicle preventative maintenance checks and services. Planned, organized, and directed vehicle transportation to support operational missions.
• Responsible for the following areas: personnel and administration, and resource management.
• Duties included operating light and heavy- duty vehicles such as: buses, trucks, and semi-trailer combinations, forklifts, and wrecker / recovery vehicles.
• Worked in the weapons section as an Aircraft Armament Systems Specialist and then transitioned into an Aerial Gunner position at the 301st RQS. While assigned to the 301st, performed additional duty as squadron Career Advisor.
EDUCATION AND TRAINING: 1997 Airman Leadership School, Patrick AFB, FL 1998 NCO Leadership Development Program (LDP)
2000 NCO Academy McGhee Tyson ANG Base, TN
2001 Senior NCO Leadership Development Program (LDP)
2002 Human Resources and Aerospace Science, Community College of Air Force, Maxwell AFB, AL
2008 Senior NCO Academy Maxwell AFB, AL
COMPUTER SOFTWARE:
Working knowledge in Microsoft Windows 95, 98, NT, XP and 2000, Microsoft Office, Outlook, Excel, Power Point, and Internet Access.
ADDITIONAL INFORMATION:
Department of Defense Secret Security Clearance
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