Customer Service Manager

JOHN MURPHY

P.O. Box **** Antioch TN *****

PHONE 731-***-****

E-MAIL *********@*******.***

EDUCATION

****-**** ********** ** ******* Phoenix, AZ

Master of Business Administration

****-*000 Western Washington University Bellingham, WA

Bachelor of Arts in Human Services

SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Insurance license (State of Tennessee - 00991330)

EXPERIENCE

06/2012 - 11/2013 Guardian Storage Jackson, TN Resident Manager

• Oversaw general maintenance of property/collections for Storage rentals.

• Maintained vendor database and maintenance contracts.

• Customer service/marketing point of contact to keep high percentage of units rented.

• Maintained all current vendor accounts.

• Kept track of company expenses.

• Submitted weekly reports tracking customer influences; (yellow pages, signage, internet, ect.)

12/2006 - 2/2012 Sterling Property Management Nashville, TN Assistant Property Manager

• Oversaw general maintenance of properties/collections for property rentals.

• Maintained all current vendor accounts, collecting any available credits on inactive accounts.

• Maintained vendor database and maintenance contracts.

• Customer service/marketing point of contact.

• Created spreadsheets utilized for allocation of company expenses.

2001-2006 Behavioral Heath Resources Olympia, WA

Intensive Case Worker

• Assisted mentally ill clients with emotionally and or/ co-occurring disorders in their homes and in the community.

• Helped clients with medication monitoring, transportation, group outings, socialization skills and housekeeping.

• Processed concerns of Service Recipients, family and outside professionals to staff and supervisors.

1992-1998 Little House Treasures Bremerton, WA

Co-owner/ manager

• Maintained up to date records and policies regarding human resources to ensure compliance with local and state legal requirements.

• Oversaw payroll records of employees.

• Maintained records of personnel changes such as hires, promotions, performance reviews, and termination of employees.

• Conducted hiring and exit interviews.

• Prepared employee separation notices and related documentation.

• Maintained all advertising accounts and vendor records.

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