Manager Customer Service

Skills

Analytical and Project Management experienced. Worked on various company

projects, process transitions and participate in paperwork

digitalization, produce various business correspondence documents,

experienced in filing and updating records, planning travel itineraries,

arranging accommodation for meetings or conventions. Create and use

simple spreadsheets, completion of mail duties: UPS and FedEx online,

daily banking, planning, organizing and implementation of

projects/programs. Experienced in use of all office equipment, able to

work as part of a team, maintenance of petty cash, fast and accurate

typing.

Work Experience

January 2013 to November 2013 MAU, then Human Technologies, Inc.

(Staffing Agency) Greenville, SC

HR Administrative Assistant

(Agency contractor transition.)

HTI Assignment

. Maintained various files and assists in setting up a filing system for

new materials.

. Added new material to file records, and created new records as

necessary.

. Modified and improved filing systems, or implementing new filing

systems.

. Maintained electronic records and logs

. Maintained inventory of supplies for work group

. Eliminated outdated or unnecessary materials, destroying them or

transferring them to inactive storage according to file maintenance

guidelines and/or legal requirements

. Find and retrieved information from files in response to requests from

authorized users

. Acted as custodian of local documents and records

. Assisted employees with identifying and completing various forms and

routing them to appropriate personnel for processing

. Responded to all file requests related to Human Resource audits

including archive requests.

. Performed periodic inspections of materials or files in order to

ensure correct placement, legibility, and proper condition.

. Committed to customer service and ability to follow instructions and

work in a team-oriented environment.

. Maintained, troubleshoot issues, reporting and training on Training

Portal

. Assisted in administrative duties, including training, reporting and

other administrative tasks

. Assisted in supporting the system, process and training for

Performance Management

HR Recruiter Assistant (MAU contractor with Proterra, Inc.)

. Scheduled travel to include air, hotel and rental car for onsite

interviews.

. Scheduled telephone and onsite interviews, and meeting rooms for

interviewers.

. Prepared application packs and responses to requests for

information from candidates, ensuring that

accurate and timely information is distributed. This will involve the

collation and distribution of application packs.

. Prepared and distributes candidate interview packets to the

hiring managers and interview teams.

. Prepared offer letter for selected candidates and distributes

along with information pertaining to benefits.

. Managed third party vendor to ensure background checks and drug

screens are conducted in a timely manner.

. Assisted in coordination of recruiting events to include job

fairs and campus recruiting events.

. Prepared reports relating to recruiting activity.

. Performed other duties and/or special projects as assigned by

manager.

Admin/Receptionist (MAU Staffing Agency)

. Proofreads and edits basic written materials.

. Scheduled telephone and onsite interviews and conference rooms for

interviewers.

. Ordered, received, stocks and distributes office supplies.

. Maintained supplies and organization of the kitchen and supply

cabinets/rooms.

. Received, sorted, and forwarded incoming mail and deliveries to

Associate.

. Coordinated outgoing courier as requested.

. Maintained a professional and presentable lobby.

. Provided organizational support to leadership team. Maintained Outlook

calendar, schedule internal meetings, calls, and teleconferences.

. Prepared presentations for internal and external use, coordinating

inputs for many functions and locations.

. Set up and organized file sharing folders (or SharePoint). Provided

admin support to visitors when necessary.

. Provided assistance after working hours and weekends for urgent

matters.

. Organized and provided travel support for senior-level recruitment

interviews: contact applicants,

. Organized their travel if necessary, and schedule teleconferences.

Processed invoices related to

Departmental expenses and travel expense system (Concur).

. Performed other duties and/or special projects as assigned by

manager.

. Served as Receptionist to the company.

March 2012 to November 2012 Cache At

Haywood Mall Greenville,

SC

Part Time Retail Associate

. Operate cash register accurately and efficiently.

. Assists in stocking sales floor, stock rotation, displays and

organization of merchandise.

. Complete cash balance, production and other reports as directed.

. Responsible for answering telephone in professional manner and

directing calls to appropriate party.

. Sorts and prices merchandise in accordance to quality and pricing

guidelines.

. Order items not available in the store for customers.

. Greet, assist and thanks customers for their purchase.

. Other duties as assigned.

January 2010 to March 2012 Graham and

Mills, Attorneys At Law Orlando, FL

Office Manager

. Coordinate all attorneys travel arrangements, rentals and hotels

accommodations.

. Managed office operations of Administration including: Office supply

ordering. Point person on copier/other office equipment repairs and

maintenance, Policies/Procedures Suppliers Management (i.e. data

entry, thank you letters, tracking of pledge payments, follow up

invoices, etc.).

. Maintained inter-office communication systems including updating of

staff contact lists, routing slips, agency form ordering (i.e.

Employment applications, etc.).

. Provided assistance with suitable negotiations and settlements with

insurance agencies as well as

defense lawyers.

. Assisted in trial preparation and discovery practices such as to

gathered and organized exhibits, trial data, documents and other

materials in response to subpoenas, discovery requests,

interrogatories, motions for summary judgments, etc.

. HR Support: orientation to new hires, dress code, benefits package,

bonuses, employees recognitions, email accounts and passwords, verbal

and written communications. Resumes screening and interview

coordinator.

2008-2010 Moved to Orlando, Florida and worked as a part time for some

different retail stores.

July 2006 to June 2008 Museum of

Arts of Puerto Rico (MAPR) San Juan, PR

Museum Tour Coordinator

. Created proposals. Coordinated tours. Managed the museum tours

calendar.

. Maintained electronic database of all pertinent visitors and tour

guides, and volunteers.

. Created and distributed invoices, track payments and any other

special service to visitors .

. Processed payments to vendors.

. Independently work to ensured administrative tasks are completed

accurately according to established standards.

. Participated of Community Service and Charity Events in the Museum.

April 2004 to May 2006

Inmediata Health Group, Inc.

San Juan, PR

Training Coordinator

. Assessed training needs for new and existing employees.

. Organized, developed or source training programs to meet specific

training needs.

. Developed training aids such as manuals and handbooks

. Presented training programs using recognized training techniques and

tools.

. Facilitated learning through a variety of delivery methods.

. Designed and apply assessment tools to measure training effectiveness

. Provided feedback to program participants and management

. Handled logistics for training activities including venues and

equipment

Education

1998. American University of Puerto Rico, Bayamon, Puerto Rico

. BA. Business Administration, Human Resources Management

. Associate Degree Sales and Marketing

2007- 2007 Sagrado Corazon University, San Juan Puerto Rico

. Writing English, Events Coordinator and Travel Agent (personal

development courses)

2011-2012 License

. State of South Carolina Public Notary, # 52322

. State of Florida Public Notary, Expiration date 2022

Contact this candidate