Customer Service Representative

Yolanda Ornelas

Office Assistant

Caldwell, ID

************@*****.*** - 208-***-****

• Capable of operating phones, computers, copy machines, fax machines

• Very Educated and experienced with search engines, and Microsoft office (word, PowerPoint, excel,

spreadsheet)

• Ability to multitask

• Excellent filing and organizational skills, and experienced in handling confidential paperwork

• Can successfully and accurately complete jobs on time

• Ability to take accurate messages and deliver messages promptly

• Great communication and customer service skills

WORK EXPERIENCE

Customer Service Representative

T-Mobile - Meridian, ID - October 2013 to Present

Responsibilities

• Handled inbound calls from T-Mobile customer needing to make changes to their account (payment, phone

orders, adding features, troubleshooting, etc.)

• Worked with programs called quickview and Samson, as well as outlook for e-mail.

• Assisted customer with locating issue and explaining the best solution for them.

Accomplishments

Perfect scores for customer surveys

Skills Used

Computer skills, communication skills, utilized a computer with different programs, multitasking,

troubleshooting technology

Customer Service Representative/retention

Directv - Boise, ID - June 2012 to September 2013

Responsibilities

• Handled inbound calls from customers who are wanting to downgrade or terminate their services

• Stayed engaged with customer while researching information to assist them

• Educated customers about their account and made sure they understood any legally required disclosures

• Answered questions about billing, programming, and technical issues

• Located alternate options to solve issues that fit the customers needs in order to retain them as a customer

• Input confidential data into the computer programs

Accomplishments

Received promotion from sales to retention

Skills Used

Computer skills, communication skills, utilized a computer with different programs, multitasking,

troubleshooting technology

Sales Associate

The Children's Place - Nampa, ID - March 2012 to March 2013

Responsibilities

• Check out customers at the register

• Process clothing

• Assist with new floor plans

• Straighten up the store

• Answer telephone

• Dress manikins

• Insert information into the computer for store credit cards

• Assisted with the opening of the new store

Accomplishments

Regional manager use my clothing set up for other stores to use

Skills Used

Customer service skills, sales, register use, and store set up

Office Assistant

Lewis-Clark State College - Lewiston, ID - 2009 to 2009

Managed Phones (transferred calls, gave over the phone assistance to new students, current students and

parents.)

• Filed confidential documents.

• Arranged new student visitations/meetings.

• Utilized a computer, fax and copy machine.

• Successfully completed all jobs by time requested.

Head Cashier

Home Depot - Lewiston, ID - 2009 to 2009

Observed, trained and assisted cashiers.

• Successfully completed all jobs by time requested.

• Managed phones (transferred calls, assisted customers, overhead pages)

• Utilized a computer.

• Assisted in filing papers.

• Responsible for opening and closing the front end.

• Received cashier of the month three times in one year, as well as a cashier of excellence award.

2007-2008

EDUCATION

NA in Paralegal studies

Lewis-Clark State College - Lewiston, ID

2006 to 2009

Diploma

Wilder High School - Wilder, ID

2006

NA in Education

Boise State University - Boise, ID

SKILLS

Customer service, data input, legal terminology/research, creating legal documents

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