Customer Service Manager
Resume:
Greg L. Allen
**** ********* ****, ****** ** ****7 ˡ 814-***-**** ˡ *****.***@*******.***
SUMMARY
Pursue a position in manufacturing utilizing my advanced degree and management experience in safety, military, operations and
logistics. Have a strong manufacturing background and knowledgeable in procurement, contract negations, customer service,
automated systems and various computer operating systems. Able to work with minimal supervision, strong leadership background
and able to complete multiple tasks under various conditions to meet schedule deadlines.
CORE COMPETENCIES
Project Management o Expeditor o Sales
o
Logistics Management o Budget Management o Estimator
o
Operations Supervisor o Supply Chain Manager o Business Analysis
o
Purchasing Manager o Safety and Regulatory
o
Customer Service Compliance Officer
o
EXPERIENCE
Home Depot, Stock Recovery, Part-time, March 2013 to December 2013
Replenish stock throughout store before opening, pull orders, load / unload trucks, help customers find stock in store and on-line
Essential Knowledge, Military Higher Education Coordinator, Part-time, April 2011 to December 2012
Travel to military functions to give presentations on VA education benefits and on line schooling opportunities.
o Public Speaking o Military Education / Training
U. S. Air Force, Air Transportation Supervisor, Iraq, August 2010 to February 2011
Supervisor at major air hub for military operations in Iraq, working with multiple commands and agencies for supply and personnel
movement. Responsible for high priority asset movement into and out of theater of operations
o Supervised 30 people o Provide technical direction, o Security Manager and Moral Team
o Master Sergeant, E-7 planning
o Safety Officer for Explosives / HazMat
Albion Borough, Superintendent of Public Works, December 2007 to March 2010
Managed operations of public works department, including streets, water, waste water, parks and safety department. Carried out
policies set by municipal council, state and federal agencies to provide services for 1,600 residents and 5,000 customers.
o Initiated grant requests, procuring o Growth plans, 20 year projection o $4 M annual budget
$3.1M in funds
Hadlock Plastics, Safety Specialist, July 2006 to December 2007
Coordinated safety teams and provided OSHA training to over 100 employees. Performed compliance inspections and safety audits
in collaboration with OSHA, BWC and independent consultants.
o Maintain MSDS records o Conduct Risk Assessments o Accident Investigations
1
Hadlock Plastics, Estimator, August 2002 to July 2006, Andover Industries, Estimator, April 1997 to May 2001, Sajar
Plastics, Estimator, September 1994 to April 1997, Zurn Industries, Applications Engineer January 1994 to August 1994
Prepared quotations and supervised estimating department for manufacturing company. Worked on projects in coordination with
sales, engineering and manufacturers to provide accurate pricing, innovated techniques and dynamic presentations
o Strategic Planning o Innovation
o Cost Analysis o Procured $400M+ new business
Greg Allen
8546 Meadville Road, Girard PA 16417 ˡ 814-***-**** ˡ *****.***@*******.***
EDUCATION
o Colorado Technical University, M.S. in Management, Project Management Concentration, 4.0 GPA – Nov. 2013
o Kaplan University School of Business B.S. in Business Administration, Magna Cum Laude – Dec. 2011
o Community College of the Air Force, A.S. in Business Administration/Transportation Management -Aug.
2008
o Williamsport Area Community College A.S. in Computer Science, - May 1980
o Additional courses in Computer Science, Industrial Engineering, Safety, Lean Mfg., CAD, MS Office and various
Professional Development, Military Leadership and continued educational training courses.
MILITARY
o Military Reserves: Retired after 28 years, USAFR (1998 to 2012), USNR (1984 to 1998)
o Air Force Reserve: Aeroport Squadron, Special Handling Section NCOIC, Cargo Section NCOIC
o Rank: Master Sergeant (E-7), Transportation Craftsman, Clearance: DoD Secret
o Activated for Operations Iraqi / Enduring Freedom, to: Iraq 2010, Kuwait 2004, Turkey 2006, Kyrgyzstan 2007
o Supervisor for 35+ personnel and duties included preparing aircraft load plans; loading and unloading aircraft,
operating automated and manual materials handling equipment; and processing, scheduling, maintaining records
on passenger movement by airlift, customer service, hazardous material handling certification, safety officer.
o Naval Reserve: Construction Battalion Supply Department Supervisor, Rank: Storekeeper 2nd Class (E-5)
o Activated for Operations Desert Shield / Desert Storm to Navy Supply Systems Command Crisis Action Team,
(1991-Washington D.C.)
o Supply Chain management: ordering, stocking, and issuing repair parts, clothing and general supplies,
maintaining financial records and accounting systems, maintaining inventory databases for material stocked in
shore based warehouses and ship storerooms, perform duties associated with hazardous material control and
management, organizing and maintaining databases, correspondence files, and reports, maintaining logistics
and financial publications and CD-ROM libraries, construction materials planning, cost analysis and control,
customer service
o Awards: Meritorious Service Medal, Air Force Commendation Medal, Meritorious Unit Award (2), Navy “E”
Ribbon (2), Air Reserve Forces Meritorious Service Medal (3), Naval Reserve Meritorious Service Medal (4),
National Defense Service Medal (2), Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global
War on Terrorism Service Medal, Humanitarian Service Medal, Military Outstanding Volunteer Service Medal, AF
Overseas Ribbon Short, Air Force Expeditionary Service Ribbon with Gold Border (5), AF Longevity Service (5),
Armed Forces Reserve Medal with 4 ‘M’ Devices (2), USAF NCO PME Graduate Ribbon (2), Navy Expert Rifle
Medal, Admiral’s Letter of Appreciation
ADDITIONAL EXPERIENCE
2
Also experience in quality control, sales and as production foreman. Initiated contracts between suppliers and
buyers for goods and services. Planned and trained staff to utilize Just in Time delivery, FMEA, Material Resource
Planning (MRP), Structural Problem Solving, Six Sigma, Lean Manufacturing, Sequential Delivery programs, Military
Standards and ISO/QS Quality certifications program development, Experience with EPR and Microsoft windows
software systems including Word, Excel, PowerPoint, Access, Project and Outlook. Also used several planning,
training and report generating software programs while in the military and civilian for various applications.
ACTIVITIES, INTEREST
o
o Mayor of Platea Borough (2013-Present) o Habitat for Humanity
o Albion Area Chamber of Commerce o Society of Plastics Engineers
(President, 2010)
3
Contact this candidate