Customer Service Medical Assistant

Jessica F. Martinez

**** * ****** ***# **** Austin, Texas 78741

512-***-**** • * *******************@*****.***

Medical Assistant

American Heart Association (AHA) Basic Life Support (BLS) Certified, National Center for Competency Testing (NCCT) Medical Assistant Certification (Pending) Skills include:

Clinical Skills Advanced Clinical Skills Medical Office Skills

- Asepsis Techniques - Occult Blood Patient Charting/Scheduling

- Suture and Staple Removal - Influenza A & B Medisoft Software/Medisoft

- Urinalysis - HCG Serum/Urine Medical Terminology

- 6 & 12 Lead EKG - PKU’s ICD9/CPT Coding

- EKG Mounting & Evaluation - Bleeding Time Insurance Verification

- Vital Signs - Strep Test Fax/Copy Machine

- Triage Trained - Type & Screen PowerPoint

- ID, SC, IM Injections - Blood Cultures Excel

- Ear & Eye Irrigations - UDS Access

- Glucose Testing Word

- Specimen Collection & Testing Business Communication Skills

- Respiratory Therapy Customer Service

- Capillary Puncture Electronic Medical Records

- Venipuncture (Butterfly, Syringe, Vacutainer

Professional Experience

Medical Assistant Externship: South Austin Surgery center,Austin, TX (April 2011, to May 2011)

Administrative duties, filing claims, appointment setting, utilizing Vision (EMR)

Provide gowns for surgery walk patients to exam rooms

Restocked inventory, assisted with maintaining adequate stock

Post Operative Care, IV Pulls, Activities of Daily Living, Vital Signs

Customer Service/Cashier: McDonalds, Austin, TX (08/2007 to 12/2010)

Provided customer service in a fast paced, team setting, customer service

Operated cash register, handled cash and credit transactions

Education

Medical Assistant Program: Southern Careers Institute, Austin, Texas (Expected Graduation 4/2011)

Coursework included: Body systems and disease processes, phlebotomy, vital signs, asepsis procedures, instrument sterilization, hematocrit, blood glucose readings, EKG, urinalysis, cryotherapy/thermotherapy, nutrition, patient interview techniques and examination assistance, basic pharmacology and drug calculations, injections, first aid and AHA BLS/AED certifications

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