Customer Service Data Entry

CARLA M. JONES

**** ******** ****** ~ Philadelphia, PA 19139 ~ 215-***-**** (home) ~ 215-***-**** (cell phone) ~

*********@*****.***

OBJECTIVE

To obtain a work from home position that will allow me to learn new skills while at the same time utilizing

skills that I have already attained. To be an asset to the company while performing all job duties with

excellence.

EMPLOYMENT

INDEPENDENT CONTRACTOR/CUSTOMER SERVICE AGENT

MARCH 2014 PRESENT

Answering inbound telephone calls from customers and processing their requests via the telephone and

online computer system. Documenting everything that transpired during the phone call while the customer

is still on the phone. Transferring the phone call to a higher level if further assistance is needed.

LEARNING COACH

SEPTEMBER 2013 PRESENT

Teaching and assisting my sons with their educational classes and lessons in all academic areas online

and in a at home classroom setting.

BUS ATTENDANT

SEPTEMBER 2012 SEPTEMBER 2013 (Penn Treaty Middle School)

Monitoring the behavior of special education students to and from school and giving verbal

prompting/redirection when needed. Assisting a teacher and classroom assistant with special education

students when needed.

SEPTEMBER 2011 JUNE 2012 (Martha Washington Academics Plus)

School District of Philadelphia PHILADELPHIA, PA

1:1 with a Special Education student, monitoring his behavior to and from school and giving verbal

prompting/redirection when and if needed. Assisting the teachers in the classroom with Regular Education

and Special Education students sometimes being a 1:1 with a student applying behavioral interventions as

well as emotional and moral support when needed.

SUPPORTIVE SPECIALIST ASSISTANT/NOONTIME AIDE

JANUARY 2009 JUNE 2011

School District of Philadelphia PHILADELPHIA, PA

Paraprofessional who helped in the main office assisting the secretaries, principals and other staff members

with various tasks such as answering the telephones, making announcements over the intercom, taking

messages, filing, mail sorting and processing, typing letters, processing early dismissals of students,

assisting at the front counter with parents and other visitors and any and all work assignments that needed

to be completed. Assisting teachers in the classroom with Math and English instruction. Also assisted

food service staff by monitoring the lunchroom during students’ lunch periods.

TUTOR

NOVEMBER 2009 MARCH 2010

American Tutor Inc. HILLSBOROUGH, NJ

Tutoring middle school students in Math and Language Arts

HOMEMAKER

DECEMBER 2006 PRESENT

Creating grocery list and performing grocery shopping duties

Managing the household budget

Cleaning the house

Preparing and cooking meals

Making and executing travel plans

MARKETING RESEARCH RECRUITER

AUGUST 2007 APRIL 2008

Focus Pointe Global PHILADELPHIA, PA

Interviewing possible recruits for participation in focus groups via the telephone

Data entry of demographics and results of phone calls

Documentation of phone calls, surveys, participants responses and all pertinent information

SUPPORT WORKER

JUNE 2006 DECEMBER 2006

Northern Home for Children & Family Services PHILADELPHIA, PA

Gave ongoing support and encouragement to teenage mothers in a Mommy Baby program

Assisted mothers with care of their children when necessary

Discussion and implementation of life skills and parenting skills

Modeled and taught appropriate behavior and responses to different situations

Performed hourly checks on the mothers and their children

Monitored the completion of chores, laundry and kitchen use

Assisted with homework assignments and projects

Light cleaning when necessary

Documentation of log notes

TEACHER'S AIDE

DECEMBER 2005 MAY 2006

Overbrook School for the Blind PHILADELPHIA, PA

Provision of 1:1 support for a student with physical and learning disabilities

Assisted the teacher and other aide with other students in the classroom

Provided assistance to the students with their self care skills such as eating, drinking, personal hygiene,

bathroom, dressing, etc.

Implementing student programs as directed by the classroom teacher

Lifted and transferred students with physical handicaps when needed

Participation in meetings and attended in service training opportunities

FAMILY LEAVE

JANUARY 2005 DECEMBER 2005

Extended maternity leave to care for infant twins and performance of household duties

THERAPEUTIC STAFF SUPPORT WORKER

JULY 1999 JANUARY 2005

Community Council for MH/MR Inc. PHILA. PA (JUNE 2002 JANUARY 2005)

Youth Advocate Programs PHILA. PA (MARCH 2000 JUNE 2002)

Children's Crisis Treatment Center PHILA. PA (JULY 1999 MARCH 2000)

Provision of 1:1 emotional support and behavioral intervention to children with

Behavior problems in a school, home, and community environment

Participation in team treatment meetings

Implementation of treatment plan goals

Documentation of progress notes, behavior charts and frequency charts

Consultations with parents concerning behavioral intervention techniques and progress towards goals

M/R TRAINING INSTRUCTOR

OCTOBER 1998 JULY 1999

Comhar PHILADELPHIA, PA

Supervision of mentally challenged individuals on different work related tasks in a workshop setting

Participation in individual goal planning and team meetings

Implementation of goal plans

Documentation of time sheets, data sheets, and progress notes

CLERICAL SPECIALIST Seasonal

JULY 1996 AUGUST 1998

Community College of Philadelphia PHILADELPHIA, PA

Proficiency in all phases of student inquiry/admissions/placement/

registration/records

Handled inquiries received from Admissions Office Systems Division and other areas via the telephone

Data entry of student demographics

Scheduled placement/registration appointments

Assembled various materials to be included in mailings to prospective and current students

FAMILY RESPONSIBILITIES

SEPTEMBER 1991 JULY 1996

Care of infant daughter and returned to college to obtain a college degree

COUNSELOR

AUGUST 1989 SEPTEMBER 1991

Overbrook Friedlander Programs PHILADELPHIA, PA

Responsible for the overall well being of three blind, mentally impaired men

Coordinated special events and community activities

Fulfilled dietary requirements

Interfaced with other healthcare professionals and helped implement programs

Medication certified and worked on behavior modification techniques

Managed finances and often worked independently

STAFF DEVELOPMENT ASSISTANT

FEBRUARY 1989 MAY 1989

Melmark Home and School BERWYN, PA

Trained new staff on the personal care and development of the residents

Answered telephones, received messages and distributed them to the proper personnel

Operated a personal computer, processed and distributed all work related materials

to new staff

RESIDENTIAL AIDE

NOVEMBER 1987 AUGUST 1989

Melmark Home and School BERWYN, PA

Supervised residents in daily tasks, while in some cases providing total and complete care for the more

physically and mentally challenged individuals

Facilitated personal hygiene and domestication

Documentation of activities during the shift

Worked and assisted teachers in classrooms

EDUCATION

BACHELOR OF ARTS IN PSYCHOLOGY MAY 1999

LaSalle University Philadelphia, PA

ASSOCIATE OF GENERAL STUDIES MAY 1995

Community College of Philadelphia Philadelphia, PA

SKILLS

Supervisory and counseling, Organizational, presentation and leadership Behavioral modification and

intervention, Excellent writing and communication skills, Data entry and computer skills, Customer service

and telephone etiquette

REFERENCES: Furnished upon request

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