Customer Service Administrative Assistant

Yakashia Barber

Call Center Representative - TTC Marketing

Maywood, IL

**************@*****.*** - 312-***-****

To obtain a position with a company that will enhance my skills and utilize my prior work experience and training

while offering career advancement based on performance.

professional Profile

Exceptional customer service skills Ability to defuse stressful situations Works with minimal or no supervision

* Call center qualified Proficiency in Microsoft Office Exemplary Leadership skills Excellent organizational skills

WORK EXPERIENCE

Call Center Representative

TTC Marketing - Chicago, IL - 2012 to Present

Generate high-quality leads and sales for clients across the country

• Sophisticated call routing and advanced scripting capabilities

• Ability to effectively assist clients using a dual screen monitor system

• Presenting over one thousand presentations per month

• Resolving any discrepancies or problems clients may have

• Utilizing advanced search methods and internet systems to assist clients

• Implementing company policy and procedure at all times

• Complying with state and federal telemarketing regulations

Intern/ Administrative Assistant

Congressman Danny K. Davis - Chicago, IL - 2011 to 2011

Chicago, IL

Intern/ Administrative Assistant

• Utilize Microsoft Excel and Word to type documents, create spreadsheets, and maintain databases

• Exhibit excellent customer service skills to accommodate various individuals

• Responsible for data entry and Alpha Numeric filing.

• Maintain clerical essentials through organizing and updating databases

• Participation in various fundraising events and programs

• Perform other duties as assigned

Teller

US Bank - Oak Park, IL - 2008 to 2011

Accurately and efficiently process and record routine transactions for bank customers

• including cashing checks

• accepting deposits and withdrawals

• processing loan payments and money transfers

• Promote and advise on the bank's products and services

• perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's

checks and exchanging foreign currency

• answer inquiries regarding checking and savings accounts and other bank related products

• attempt to resolve issues and problems with customer's accounts

• initiate and open new accounts

EDUCATION

Communications

Malcolm X College - Chicago, IL

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