Customer Service Manager
Resume:
Shannon N. Peterson
Houston, Tx. 77070
(Home) 832-***-**** (Cell) 281-***-****
******************@*****.***
Career Overview:
Energetic, Hands-on, Hardworking and Reliable Customer Service Background
experienced in Call Center, Managing and Collecting on Commercial Accounts, Retail
Clothing Ass.Manager and Cashier. I am motivated to maintain customer satisfaction
and contribute to company success.
Core Strengths:
*Large cash/check deposits expert *Account Management
*Creative problem solving *Telephone Skills
*Strong organizational skills *Telecommunication skills
*Sharp problem solver *Active listening skills
Accomplishments:
Customer Service
*Researched, calmed and rapidly resolved client conflicts to prevent loss of key
accounts.
Computed Data Reports
*Provided required weekly, monthly and quarterly reports listing sales figures and
client track records.
Customer Interface
*Greeted customers upon entrance and handled all cash and credit transactions.
*Assisted customers over the phone regarding store operations, product, promotions
and orders.
Work Experience:
Pro Consulting Services
Houston, Tx.
Position: Account Manager/Collections
Date From:Feb/2005 Date To:Mar/2012
Job Duties: Maintained a successful portfolio of over 700 accounts daily. Collected on
accounts ranging from 1,000 dollars up to 1,000,000. Also searched various skip
tracing search efforts to find and collect on account that previous agencies sent back
as unsuccessful to collect.
Ashley Stewart
Houston, Tx.
Position: Asst. Manager
Date From:Apr/2001 Date To:Feb/2005
Job Duties: Maintained up-to-date knowledge of store policies regarding payments,
returns and exchanges. Organized weekly sales reports for the sales department to
track product success. Prevented store losses using awareness, attention to detail
and integrity. Achieved high sales percentage with consultative, value-focused
customer service approach.
Walmart
Houston, Tx
Position: Cashier
Date From:Sept/1997 Date To:Mar/2000
Job Duties: Greeted customers and made sure that they was comfortable with the
merchandise they have picked out, checked the customer out making sure all there
items was scan and made sure the amount of there purchase is what they expected.
Collected there money or credit card purchase and closed the sale.
Educational Background:
Eisenhower High School
Houston, Tx
Grad Year: 1994
Degree: High School Diploma
Houston Community College
Houston, Tx
Field Of Study: Business Management
Coursework in Business Administration and organizational Development
Contact this candidate