Customer Service Representative

Samantha Collins

West Palm Beach, Florida

********@*****.***

Summary

In applying for this position I want to utilize my skills and knowledge gained from experience in the customer service areas.

Working in different settings with people from all walks of life for over 5 plus years has given me the ability to have true compassion and understand for others. I know the importance of leaving a lasting impression on the people I have been able to serve.

Objectives

Would like to build on developing a broader knowledge of customer relations in targeted areas. Through the development of these skills I would like to strenghten the company's rapport with existing clients and engage in starting new and dedicated relations.

Education

Academy For Practical Nursing And Other Health Occupations, west palm beach, Florida

Graduated: March 2009

Graduated salutatorian from certified nursing assistant program.

Survivors Charter, west palm beach, Florida

Graduated: March 2005

Graduated high school early with good grades and g.p.a.

Employment History

Dec 2013 - Current: customer service representative

Company: shoes for crews

Data entry, customer service representative

May 2013 – Dec 2013: certified nursing assistant --- Have worked for various nursing agencies/ registries since licenced most recent was---

Company: senior helpers

palm beach gardens, Florida

personal client services for daily living.

June 2011 – March 2013: assistant manager

Company: ez access

west palm beach, Florida

Internet accessibility and customer services.

April 2009 – April 2011: patient care tech

Company: various agencies simultaneously

palm beach county, Florida

Customer service, transportation, feedback, client relations, and referral processor.

July 2006 – March 2008: customer service manager

Company: walmart

lake park, Florida

customer service relations, supervise 15 plus employees, feedback, customer satisfaction and evaluation.

March 2005 – May 2006: front end supervisor

Company: kmart

lake park, Florida

Customer service desk and relations. Supervise 5 plus employees. Perform all front end retail operations.

Professional Skills

computer skills/ literacy – Advanced

customer support – Advanced

Hobbies & Interests

Interests are reading, cooking, singing and family activities.

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