Customer Service Human Resource

Janatta Irvin

Human Resources Trainer Instructor Benefits Research and Development Analyst

Operations

Stockbridge, GA

*******.*****@*****.*** - 209-***-****

Experience developing and implementing comprehensive Technical College and University recruitment

Developing training material and conduct teaching in various environments to include classroom and desk side

Ability to conduct full cycle interviews and facilitate decision making regarding employment offers

Familiar with SAP, PeopleSoft, ADP Payroll, Microsoft Office Suite, Palantir, HR Policies and Procedures,

Orientation and On boarding, Employee Relations, Social Networking Recruiting, Retention

Highly flexible and adaptable performer; adept at multi-tasking and thriving in a fast-paced environment while

coordinating numerous time-sensitive projects

Experienced in management and supervision of employees

WORK EXPERIENCE

R&D Intelligence Analyst/Instructor

Beshenich, Muir, and Associates - Newport News, VA - 2013 to Present

Coordinate with high-ranking military officers; prepare and draft intelligence reports according to government

and military regulations; verify documents; customer service collect, analyze, synthesize, and interpret data;

and prepare and maintain operational files (i.e., contracts, registration, budgets, etc.)

Ensure compliance with Army and Department of Defense regulations

Remain abreast of trends and best practices in instructional/training practices

Develop tools for course instruction and curriculum revisions

Serve as a Intelligence, Surveillance and Reconnaissance Collection Management SME to support U.S. Army

Training and Doctrine Command (TRADOC)

Conduct research to inform project planning and implementation

Serve as Foreign Disclosure Representative (FDR) for the ISR Topoff program in support of TRADOC

Collection Manager SME

L-3 Communication - Tampa, FL - 2012 to 2013

Prepared detailed assessments and reports; scheduled, employed, and managed assets for intelligence

branches of the government; developed, implemented and evaluated strategic operations; created daily reports

to monitor outcomes; supported leaders by providing timely and accurate reports; developed comprehensive

Counter IED plans; and attended professional development workshops

Advised and briefed senior leaders

Monitored issues and provided solutions in order to achieve identified outcomes

Facilitated training seminars for US, NATO, and ISAF personnel at various levels of the organization in support

of ISR operations

Developed and implemented collection plans to support operations

Collaborated with leaders in cross-functional divisions to develop comprehensive collection plans in order to

receive the best utilization of collection assets

Provided support to internal and external stakeholders

Submitted recommendations to agency leaders to increase allocations of limited resources in order to

streamline operations

Served as deployment lead for a 10 contractor team in Regional Command South

Intelligence Analyst

United States Army - Fort Campbell, KY - 2009 to 2012

Created situational maps, overlays, and reports to document effectiveness; conducted assessments;

researched and reviewed data; trained personnel; developed intelligence products; strategic planning; and

analyzed findings and developed implementation plans

Served as SharePoint administrator

Analyzed and evaluated records to measure competitors' capabilities, vulnerabilities, and probable courses

of action

Evaluated and organized data to develop the employee training curriculum

Developed and disseminated vulnerability studies and recommended courses of action

Conducted additional task as Security Control Point Representative

Served as a sexual assault instructor

Served as a company EO representative

Supervised four personnel

Senior Recruiter

Maxim Healthcare Services - Riverside, CA - 2006 to 2008

Generated statistical reports, managed weekly payroll processes for more than 300 external employees, and

increased sales and revenue by 30% of stated goal

Recruited and screened candidates for hospital staff position (RN, LPN/LVN, CNA, HHA and Companion)

Filtered and reviewed completed candidate profiles, resumes and evaluated applicants work history, education

and training, job skills, desired salary, hourly rate, and personal qualifications against open requirements.

Made initial contacts, scheduled and conducted full interview cycle, met each personally, checked references

and submitted for the matching position

Supervised employees and wrote quarterly and annual performance reviews

Experienced working with billing with Medicare, Social Security, Private Insurance, and Veterans Affairs

Established and maintained solid working relationships with Insurance Companies, State government.

Maintained patient information for over 400 home health clients

Utilized effective phone sales techniques to produce new business with hospitals and retirement communities

EDUCATION

Certificate in Human Resource Management

Villanova University - Villanova, PA

2013 to 2014

Masters of Business Administration in Human Resource Management

University of Phoenix - San Bernardino, CA

Bachelor of Science in Business Administration

University of California Riverside - Riverside, CA

Associate of Applied Science

Cochise College - Fort Huachuca, AZ

SKILLS

People Soft (HRIS), Microsoft Suite, SAP Trained, ADP Payroll, Retention, HR Policy, Orientation, On-

boarding, Change Managmenet

ADDITIONAL INFORMATION

SKILLS/APTITUDE/KNOWLEDGE

* Ethical Business Practices * Decipher Technical Jargon/Data

* Human Resource Expertise * Technological/Database Acumen

* Training/Development * Advise/Brief C-Level Executives

* Assessment/Summaries * Inner-Departmental Relations

* Effective Partner * Streamline Process/Procedures

* Management/Leadership * Research/Report Analysis

* Textual/Technical Data

* Improved Business Relations

* Problem Resolution

* Database development and management

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