Customer Service Manager

Anqunett Wilson

**** ***** ***** ***** - ********, TX 75149

***.****@*********.*** - 972-***-****

To secure a position where my skills will be utilized.

WORK EXPERIENCE

Nationstar Mortgage - December 2009 to August 2013

Processor Coordinator - Responsibilities included Process Subordination Agreements - complete a

Subordination Certificate form - by collecting the information from the credit report, title commitment

and system (TMO). Order checks, ship packages to 14 mortgages companies. Review Subordination

Agreement for accuracy, upload into blitz, forward to Title Company and notify the account manager.

Verification of employment - made sure all voes that came in was distributed out / completed and a timely

manner, uploaded into blitz. Account Managers notified upon completion. (over seen 4 individual)

Pod Coordinator - assist Account Manager with conditions pulled, print, distribute, research and upload

conditions into blitz. (over seen 4 individual)

Registration Processor is responsible for the preparation / processing of new mortgage loan files. Data

input. (i.e. faxing, copying, filing, and phone support/relief).

Wachovia Mortgage/Wells Fargo First Place/Aerotek - June 2008 to August 2009

Mortgage Associate - Responsibilities included develop good client rapport and customer service skills,

acting as the primary contact for loan status, borrower inquires, and information gathering. Balance new

loans processing, pull du, credit report, 1003 and 1008. Check for fraud alert and patriot act. Check daily

report, training associate/new hire to setup and customer service to internal and external customer.

Unemployed - December 2007 to June 2008

U.S. Small Business Administration - February 2006 to December 2007

Document Drawer (Legal Assistant) - Responsibilities included drawing documents for secured and

unsecured Home and Business loans. Check borrower name, loan amount, interest rate and term. Input

borrower information and make any / all changes on document making sure all documents related to file

are printed. Check documents for accuracy. Assist attorney and learn state specifics. Assist hurricane and

disaster victims with low interest rate loans. Making sure all condition are clear. Audit and proof

document prior to sending to borrower. Call borrower to confirm documents was received and if he /she

had any question.

SunTrust Mortgage (Staff Accounting LLC) - May 2003 to August 2005

Funder - Responsibilities included analyzing settlement statement for FHA, Conventional and Texas Cash

Out loans (Purchase/Refinance). Check final documents for signatures, loan amount, interest rate and

term. Customer service. Order wires and makes sure wire balances.

Homecoming Financial Network - April 2002 to March 2003

Funder - Responsibilities included drawing documents for FHA and Conventional Loans, analyzing HUD

/ Settlement Statement for FHA, Conventional and Texas Cash Out loans on (purchase/Refinance) for

funding. Order wires and makes sure wire balances.

Advantage Investor Mortgage - May 2001 to March 2002

Funder - Responsibilities included analyzing settlement statement for FHA, Conventional and Texas Cash

Out loans (Purchase/Refinance). Check final documents for signatures, loan amount, interest rate and

term. Customer service. Order wires and makes sure wire balances.

Compass Bank (Title Temp) - September 2000 to May 2001

Processor - Responsibilities included reviewing loans for home (Purchase and Refinance) using Freddie

Mac and Fannie Mae guideline. Review credit application for approval / final approval of loans. Review

documents to make sure they are in compliance with Compass Bank guideline.

First Horizon Home Loans - June 1993 to August 2000

Underwriter, Jr - Responsibilities included reviewing credit opinion applications and granting pre and

final approval of loans. Calculate income and bank statements, run files through Desktop Underwriter

(DU), Loan Prospector (LP) and Imaging. Examining all disclosure documents to make sure they are in

compliance with Ft Mortgage guidelines. Grading customer credit portfolio and resolving underwriting

related issued and questions from various FT Mortgage branches.

Fast Track Processor: Input 10-18 files per day, verify employment and rental. Get caviars on each

borrower. Order credit reports, DU and LP.

Closer Assistant: Data input, funding loan on computer, adding fees, typing/sending checks to the Title

companies and customer services to 117 branches.

EDUCATION

Associate

VTI Business College – 1985 - 1987

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