Customer Service Assistant

cheryl m. westry

**** ********** ******* ( Decatur, GA 30035404-***-**** 770-***-****

( ************@*******.***

CAREER OBJECTIVE

Confident, competent, and achievement oriented finance, accounting, &

office management professional offering personal planning skills enhanced

by leadership, refined by a formal education, and specialized experience.

Excellent customer service, interpersonal, and motivational skills. A team

player communicates well with diverse groups superb organizational and

analytical skills. A personable and positive attitude.

profile

< in accounting and finance, with experience ranging in accounts payable

& receivables, accounts reconciliations, general ledger coding, adhoc

reports, and sales and use tax multi-states. Prepared expense reports,

and time reporting.

< Additional cross-training and experience in diverse areas of business

operations including staff training and direction, order management,

software training, and operational /technical documentation.

< Actively facilitate and collaborative team environment and welcome

increasing responsibilities as well as opportunities for professional

development.

< PC Literate with software proficiency MS Office (Word, Excel,

PowerPoint, and Outlook), Lotus Notes, and Windows (all). Time

Reporting KRONOS, GENSIS, and BANNER. Accounting Software SAP, JD

Edwards, AS400, and MAS90. 10-Key By Touch. TYPM 55.

< Excel in areas of coordinating agendas, meeting, and appointments on a

priority basis.

< Excellent vendor management and negotiation abilities. Organized,

efficient, and detail-oriented.

Professional Experience

LOWES' CORPORATION, Lithonia, GA

Cashier /CSA Front End/Customer Service Desk: 02/2012 to Present

Greet and acknowledge all customers in a friendly, professional manner and

provide quick, responsive customer service.

Key Results:

< Answers customers' questions and resolves problems or complaints.

Assist customers with internet and special orders. Processes all types

of customers' returns/refunds/credit applications. Processes cash

payments, credit cards, and accounts payments. Multiple Invoicing

process. Assist with Contractor's/Vendors Orders. Process all types of

Lowe's Accounts for Credit Applications.

< Process all phone sales with special request: picking up, emailing,

faxing, or mailing receipts. Answer customer requests for assistance

either in person, by email/chat or over the phone.

< Adequate product knowledge of all Lowe's merchandise of the entire

store and all locations.

< Product knowledge of Promotions, Discounts, and Clearance Items of the

entire store.

GEORGIA PACIFIC CORPORATION Atlanta, GA 10/2000 to 3/2008

Accounting Assistant III/Administrative Support:

1/2006 to 3/2008

Key Results:

Processed freight payables in SAP 6.0 and maintain accurate files for

carriers. Reconciled carriers on aging reports and billing statements.

Assisted vast numerous of employees internal, external, and globally

with the rewarded excellent customer relations. Reduced Error Rate to

(-0.8 %) with (50 to 75%) expense reduction of duplicate payments.

Compared data in documents to verify accuracy. Maintained variety of

records and reports by reviewing, entering, or adjusting information.

Performed month-end journal entries and reconciliations with g/l coding.

Processed all locations credit and debit memos.

Supervised and trained accounting staff on general accounting

procedures. Assist in gathering information for audits or examinations.

Maintained over 1,000 accurate vendor files.

Administrative Support

Planned and coordinated conferences, meetings, and events for the

company. Arranged all on-site logistics included transportation,

accommodations, meals, and audiovisual support. Recognized for planning

and coordinating some great events in the office. Coordinated foreign

and domestic travel arrangements.

Assisted with the new hiring of personnel, temp's, contractors, and

intern's and authorized time reporting.

Maintained all personnel LAN network support for employees', temporary

workers, and interns.

Reviewed all incoming or outgoing correspondences and memos for the

appropriate action. Maintained files with the actions of any

documentation via fax, email, mail, or internal/external.

Mediation liaison between managerial staff and employee in any dispute

or resolution.

Record Information Management all financial transactions from

coordination, materials, and accurate

labeling information to storage. Retrieval of records' for personnel(s)

or auditors.

Vendor Management of new clients, vendors, or customers/existing

customers.

CHERYL M. WESTRY R sum Page 2

Professional Experience(continued)

GEORGIA PACIFIC CORPORATION, Atlanta, GA

Accounting Assistant II/Administrative Support 12/ 2001

to 12/2005

Key Results:

Processed freight payables in SAP 4.6. Entered manual invoices through

trade payables applications and Canadian invoices. Processed items from

exception reports.

Researched debit balances of open invoices from previous and current

fiscal year to recoup necessary payments. Assisted 1000+carriers and 250

employees with the rewarding excellence of customer relations and

accurate files.

Administrative Support

Prepared P-card reconciliations. Processed requests for security badges

and all building maintenance needs. Requisitions for supplies for entire

department. Proposals of all requisitions for new equipment. Relocation

of personnel(s) equipment, files, and d cor either internally or

externally throughout the company.

Coordinated and scheduled all personnel meetings and events, travel

itineraries. Managed and maintained training calendar and schedules for

all personnel. Maintained all manuals and prepared manuals, brochures,

and any training material.

Ensured preventive maintenance and repairs copy services and

telecommunication. Ensured as Safety Coordinator that all fire

assistants are knowledgeable of the fire safety regulations and

procedures along with the inspection all equipment before fire drills

for proper functioning.

Accounting Assistant II 10/

2000 to 11/ 2001

Key Results:

Processed massive volume of A/P (Atlanta Division) & Freight Payables

vendor invoices for division. Balanced daily departmental reports.

Processed sales and use taxes for various states. Processed checks,

commission checks, foreign checks, and discount vendor checks. Prepared and

processed all memos and correspondences.

< Handled special requests such as FedEx Logistics/tracking,

intercompany and return check issues. Maintained authorization of

signatures along with approval amounts. Processed ACH Wire

Transfer(s), Stop Payments, and

Void Payments.

< Coordinated the training and transitioning of A/P for SCA, Domtar, and

Jacksonville Shared Service Center.

(GNB) EXIDE TECHNOLOGIES, Atlanta, GA

Billing Associate I, 5/98 to 4/99 / Warranty Accountant, 5/99 to 4/2000

Coordinated and audited the purchase order process for variety of

distributors with national account and original equipment dealers and

verify all credits and debits applications of billing and

correction/interest billing to be applied the general ledger.

Key Results:

< Analyzed and distributed numerous daily report(s) and other ad hoc

reports to finance department on a daily basis.

Billing & invoicing and discrepancies on a daily with all locations to

finalize the month end reports.

< Distributed invoices for all distributors and dealers and maintained

billing instructions on new accounts. General ledger coding and

revisions in the mainframe.

Norrell Financial Services, Atlanta, GA

Accountant/Executive Assistant, 6/97 to 09/97/ Executive

Assistant/Accountant, 1/98 to 4/98

Maintained accounts payable and prepared monthly bank statements, cash

receipts, and disbursements; compiled

data from research of accounts for the monthly reconciliation. Prepared,

compiled, and evaluated budget information for the upcoming fiscal year.

Prepared, verified, and coordinated distribution of the W-9's and 1099 is

locally and regionally.

Assisted the Dean of Medical Education Department in screening

calls, greeting staff, students, and any other personnel.

Prepared memo correspondences, distribution of ingoing and

outgoing mail, requisitions', and office functions. Assisted in

various research projects transactions and managed entire

medical department staff time reporting for payment.

Key Results:

< Prepared medical student expenditure adjustments for 20 hospitals.

Prepared, compiled and processed students'

licenses & reimbursement. Verified and Processed students' loans

applications. Collect all documentation for school applications

process. Processed all departmental expenses for various locations.

< Processed purchase orders and requisitions; assisted plant managers,

supervisors, and employees assisted accounting department in

accounting functions. Handled all the return or dispute issues.

Education & Certificates

DeKalb Technical College January 2011to June 2011 (Pursuing

an Associate Degree in Accounting)

SOX (Administrative and Accounting)

Volunteer

Columbia Elementary/Middle/ High School Parent

Liaison/Administrative Clerk, 8/04 to 05/13

Provided administrative support for Columbia Elementary/Middle School and

assisted students in their curriculum.

< Handled event coordination for class events and scheduled meetings

with planned agendas. Scheduled itineraries for teams and personnel in

state and out of state.

< Oversaw forecasting & budgeting team funds. Responsible for

confidential & vital information on each coach and team members.

Assisting as a Band Booster Parent, Chaperon, and Fundraiser Events.

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