Customer Service Representative

danadra r. carpenter

**** *. **** ******* **** #251 Houston, TX 77049 281-***-****

****************@*****.***

nterprising, hard-working and technically skilled known for accuracy, attention to detail and timeliness. 6

years of experience in the customer service industry.

E

Objective

• Obtain a position as a team player in a people oriented organization where I can maximize my customer •

service experience in a challenging environment to achieve the corporate goal.

Professional Experience

01/12 Present Allied Barton Houston, TX

Receptionist

Welcomes visitors determine nature of business, and direct them to appropriate personnel

Retrieving and filing confidential documents in alphabetical and numerical order

Schedules and maintain orderly appearance of conference room and ensure that supplies are available as

needed

Place service calls for equipment malfunctions and maintain/update service call information in database

Open, sort and distribute incoming correspondence, including faxes and emails

Effectively communicated both verbally and written with all level of employees and guests in an attentive,

friendly, courteous and service oriented manner

Provide administrative support such as answering telephone, taking and delivering messages or transferring

calls to voicemail when appropriate personnel is unavailable

Assisted clients and escorted them to correct destinations

Accepted letters and packages delivered to the front desk and distributed to appropriate staff

08/13 08 13 Harris County District Clerk Houston, TX

Court Clerk

Review and respond to correspondence from defendants, attorneys, citizens and judges

Process payments of fines, fees, warrants, and cases set for arraignments and trial docket

Communicate effectively and courteously in person, on the telephone and in writing with judges, customers,

supervisors and staff

Manages computerized records of defendants in custody and process their court appearance, incarceration or

release

Attended court hearings, motions and trials to record information in shorthand or speed writing; transcribes

this information onto docket sheets

Responsible for routine correspondence received by the court requiring information or responses to inquiries

Organizes and maintains files of records and correspondence of both routine and confidential nature

Maintains Judge's calendar and prepares daily schedule schedules and confirms hearings, trials, etc. on the

Judge's calendar and receives and schedules visitors, arranges meetings as required

Organizes and maintains court files; makes appropriate entries in files; file stamps various documents;

submits files for signature; ensures the smooth flow of files through the court system

Danadra r. carpenter

Résumé Page Two

Professional Experience (continued)

07/07 12/11 Securitas Security Houston, TX

Security Officer

Monitor visitor access and issues temporary security badges

Entered data into designated database and forms

Checking employees for proper ID, and check for PPG

Maintained confidentiality with respect to guest and employee incidents

Accessed secured areas for authorized personnel

Responded to emergency situations including medical, security, guest complaints, etc.

Administered First Aid/CPR as necessary

Makes periodic patrols to check for unsafe conditions, and unauthorized personnel

Multitasked and prioritized departmental functions to meet deadlines

Meeting and greeting of visitors, tenants, and facility personnel in an efficient manner in order to expedite

their admittance to the facility

10/07 04/08 NCO Group Humble, TX

Customer Service Representative

Processed all payment types including cash, checks, debit, and credit card transactions

Cancel and schedule customer appointments and entered required information in the computer system

Handled customer inquiries, complaints, billing questions, payment extensions and service requests

Research and analyze customer problems with instillations, billing, service upgrade/downgrades and

disconnects

Listened attentively to customer needs and concerns

Managed follow up calls to customers in a timely manner

Assist customers in placing orders and provide detailed product information

Promoted services and products offered by the company

Update customer information and account status

Education

2003-2007 C.E King High school Houston, TX

REFERENCES

Available upon request

Danadra r. carpenter

Résumé Page Two

Contact this candidate