Sales Customer Service

To Whom It May Concern,

I am ABO certified Optician and have been working in the field for over 12

years. I consider myself an expert Optician as have an in depth optical

experience and education. My father is an Optometrist; we work together as

father and daughter and as partners. His passion for his practice has

inspired me to work harder, listen closer, be more compassionate with each

and every patient and do whatever I can to be overly accommodating. After

all, detailed and consistent customer service is what ensures

success. Unfortunately, due to health reasons, he has had no choice but to

sell his practice. And now, I am looking for a new home.

I can do everything from analyze prescriptions, refract, dispense, perform

visual fields, repair frames, cut and edge and train new CL wearers. What

separates me from other optical professionals is my charismatic

personality. The minute a patient steps into the office I welcome them with

a smile, introduce my self, offer to clean their glasses and ask them if

they would like a glass of water. In general make the initial entry

welcoming and positive.

I also have a great eye for fashion. I am familiar with most all high end

frame manufacturers, brands and styles. I know exactly what and how many

pieces to purchase depending on the warrant as it constantly changes. I am

also excellent at negotiating payment schedules and terms. I have a natural

ability to problem solve and organization is my expertise. Most

importantly, I am proud to say that sales are my greatest strength. I see

it as a natural talent.

I currently work with VSP, Spectera, Davis Vision, Eye Med, Avesis,

Comprehensive, Vision Screening, NVA, Superior Vision, United Healthcare,

Medicare and VBA. I am all too familiar with checking eligibility,

obtaining authorizations, submitting claims and explaining to patients

their individual plans. I also work with Outlook, Excel, Word and Microsoft

Office, MVE and Opti.

Please review my attached resume. I look forward to hearing from you.

Regards,

Erica L. Goldberg

ERICA L. GOLDBERG

130 WEST 67TH STREET

NYC, NY 10023

(917) 207 - 4981

**********@***.***

Career Objective

Currently seeking a management position that leverages my extensive

background in the Optical field.

Employment History

September 1998 - May 1, 2013

Dr. Jack L. Goldberg OD, Fort Lee, NJ

Optician/Practice Manager

- Partner in family-owned optical practice / retail store,

established 1973.

- Responsible for continued growth of sales at a 15-20% rate from

2006 - 2013 through my introduction of creative and aggressive

sales programs.

- Created sales packages to help create higher sales volume.

- Completed inventory quarterly.

- Responsible for notating ocular and systemic history.

- Pre-testing to include visual acuity, Auto Refractor readings,

as well as performing visual fields.

- Problem solving and troubleshooting with patients, staff and

insurance personnel.

- Responsible for neutralization and prescription analysis.

- Extensive knowledge of the latest in new lens design.

- All dispensing procedures such as frame adjustment, teaching /

training of first time multi focal spectacle wearers.

- Training new contact lens wearers with insertion and removal.

- Taking measurements including monocular and binocular pupillary

distance, segment heights for lined bifocal, trifocal and

progressive lenses.

- Edging of all jobs. Coating and tinting of lenses.

- All Insurance matters to include obtaining authorization,

submitting claims and verification of payment.

- Managing/scheduling 500+ patients.

- Extensive knowledge of spectacle lenses and lens designs.

- Extensive knowledge in pediatric and geriatric specialty lens

design.

- All frame purchasing and inventory organization and management.

- Handling monthly statements and invoices with all vendors and

manufacturers.

- Creating fun and innovative optical sales and promotional

strategies.

May 2013 - Present

SUNSATION EYEWEAR

Dr. Ezra E. Cohen OD, Gravesend, NY

Practice Manager

- Established credibility and a strong presence in the region

through social media and advertising

- Evaluate candidates and hire personnel. Supervise employees

providing direction, training and support through daily

interactions.

- Boost employee moral through the fostering of an environment

that promotes teamwork.

- Conduct performance evaluations at appropriate intervals.

Terminate underperforming employees.

- Foster productive practices which reflect excellence in the

delivery of patient care.

- Negotiate payment schedules with buying groups and private

vendors.

- Pacify all patient issues and or complaints.

- Oversee all administrative duties to include preparing patients

records, entering extensive data in the office computer system,

phone calls to patients and insurance eligibility and

submission.

- Determine staffing needs based on patient care needs, patient

flow, medical acuity, standard operating procedures, staff

skills and clinic needs.

- Schedule staff and doctors office hours.

- Hold weekly meetings with staff to review the week.

- Implement organizational strategies.

- Payroll.

- Manage all purchasing including medical equipment, computer

hardware and software, uniforms, furnishings, pharmaceuticals,

frames, lenses, contact lenses and supplies.

- Maximize billing outcomes/co-pay collections by instituting new

procedures and staff training.

- Resolve escalated billing problems by contacting senior

management at insurance companies to ensure accurate

compensation.

- Initiate local advertising as well as social media to promote

the practice.

Education

Boston University

BM in Viola Performance: May 1998

Interboro Institute

Associate Degree in Ophthalmic Dispensing: August 2008

ABO Certified: 2008

Medical practice software: Opti, Practice Director, My Vision

Express.

Business software: Word, Excel, Power Point, Outlook

Interests:

Traveled extensively in Egypt, India, Argentina, Patagonia, Brazil

South Africa and Western Europe.

Professionally trained classical Violist and Pianist.

Contact this candidate