Customer Service Representative

Mark Chapman

*********@**********.***

**** ****** **** **********, ** 43011 H: 740-***-**** C: 740-***-****

SUMMARY

A sentence or two about who you are and what your plans are. Avoid first person pronouns like “I”. Speak in

fragments. For example: “A+ Certified IT professional looking to make a full-time transition into the IT field.

Dedicated team player and …”

EDUCATION

MyComputerCareer.com – Columbus, Ohio IT Systems Administrator Program 2013

Certifications Achieved:

CompTIA A+

CompTIA Net+

MTA Operating Systems

MTA Networking

Certifications in Progress:

MTA Security MCTS Active Directory

MTA Server Administration MCTS Network Infrastructure

MCTS Windows 7 MCITP Windows 2008 Server Admin.

TECHNICAL COMPETENCIES

Analog/Digital

Windows OS 95-8 Visual Basic

Troubleshooting ASKII Oscilloscopes

Techtronic Logic

Network Setup Fortran

Analyzer

Printer Setup Unix

Wire wrapping

Workstation Builds Test Equipment

Backplanes

Virtualization Wiring

Schematics

Hyper-V Meters

Documentation

Oracle Virtual Box Analog/Digital & True

RMS

IT EXPERIENCE

Buckeye Power – Columbus, OH 2001

to 2002

Technician (Contractor)

Built, programmed, & installed two-way satellite communications between substations and control centers.

Systems allowed real-time monitoring & control of substations.

Compucharts – Medina, OH 1998

to 2001

Customer Service Representative

Installed, modified, & repaired printing systems. Trained customers in operations and addressed customer

concerns.

Field service – traveled to customer locations in order to diagnose, troubleshoot & repair a variety of small

and large scale printers and office machines.

Quality Machine Systems (QMS) – Columbus, OH 1993 to

1997

Field Engineer

Factory representative for a wide range of office and industrial printing systems (Canon, HP, Lexmark,

Zebra, Mitsubishi & QMS).

Discreet, network & mainframe communications installation, modification, maintenance, repair &

instruction.

ADDITIONAL WORK HISTORY

D’Amico Petroleum – Columbus, OH 2002

to 2012

Commercial Operator

Operate wholesale and retail fuel and lubricant deliveries.

Hazmat trained and certified.

ADDITIONAL EDUCATION/CERTIFICATIONS

Ohio Institute of Technology (now DeVry University)

Electronic Technician Diploma

Ohio Peace Officer Basic Training and Additional Training

Ohio University

Training in Terrorist and Hostage Negotiations

Ohio Fire Academy

Hazardous Materials Awareness

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