Customer Service Sales

Hayden Bishop

********@*********.**

Cell: 519-***-****

**** ******** ** *, ******, ON

SKILLS

• Proficient in Word, PowerPoint & Excel

• Possess high energy, people skills require to excel in fast paced environment

EDUCATION

Wilfrid Laurier University, Waterloo, ON 2016

• Business Communications Degree with Management Option

WORK EXPERIENCE

Canadian Tire, Sales Associate 2013 - 2014

• Provide expert advice in sporting equipment to assist customer purchase decisions and drive sales

• Collaborate with supervisor to create strategies which will exceed customer service expectations

• Contribute to results-driven culture by supporting store’s productivity goals and weekly metrics

• Strengthen team environment by supporting associates in other departments during peak hours

Springfield Golf and Country Club, Shop Staffer 2009 - 2013

• Gave hands-on training to new employees and educated them about the club’s customer-centric values

• Drove repeat business and recommendations by delivering outstanding service to clients

• Display excellent work ethic to maintain club’s cleanliness, improved customer satisfaction and improve club’s

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EXTRA-CURRICULAR ACTIVITIES

Wilfrid Laurier University, Waterloo ON 2012 -

Present

• Marketing Director of the Laurier Investment & Finance Association- coordinate public presentations to recruit

students through the effective use of PowerPoint

• Participate on intramural hockey and soccer division “A” teams

Waterloo Siskins Hockey, Player 2011-2012

• Boosted team morale by displaying positive attitude and giving constructive criticism during weekly meetings

• Relied upon in high pressure situations due to the relentless competitive edge displayed on and off the ice

• Led by example to encourage players to demonstrate positive behaviours and strong work ethic

High School Varsity Hockey, Volunteer coach and mentor 2010-2011

• Maintained excellent communication with teammates to build camaraderie and share game strategies

• Leveraged leadership skills to relay specific plays during time-outs

• Led teambuilding exercises which resolved internal tensions and strengthened team chemistry

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