Project Manager Customer Service

Karen M. Field, CMP

*** ***** ** **** ***. NE Apt. 10 Atlanta, GA 30306 404-***-**** *********@*****.***

Summary/Skills Dedicated and enthusiastic professional, with eagerness to learn new skills in different

fields. Charismatic and particularly skilled at building relationships, with the ability to

network with individuals, organizations and businesses to create successful

partnerships. Highl y organized and detail oriented with a drive to succeed.

Self-motivated, results-oriented and desire for constant learning

Great customer interfacing skills and customer orientation

Strong communication skills, both verbal and written

Outstanding interpersonal relationship-building skills

Strong organizational skills and CMP (Certified Meeting Planner)

Problem solver with initiative

Computer savvy and proficient in Word, Excel, PowerPoint, SharePoint, CVENT,

TIMSS, Survey Monkey, miscellaneous design software, etc.

Professional

Experience

2013 – Present Teresi Works, Inc. Atlanta, Georgia

Closeout Coordinator – Telecom

Oversee site progress and ensure that all necessary project photos are obtained

W ork directly with client to complete and submit necessary reports

Inventory and track daily crew gear for cell tower climbers

Provide administrative support (team assignments, create and maintain work logs,

track timesheets)

Proactive in problem solving and miscellaneous duties as needed

2012 – 2013 CoreNet Global Atlanta, Georgia

Registration and Event Manager

Responsible for managing all aspects of registration for national and international

conferences (2,000+ participants) and small group events that serve a variety of

departments, chapters, communities, and programs

Act as the Project Manager for department projects and initiatives

Setup and manage all Cvent (meeting planner software), and additional custom

registration management system events for participant activity

Facilitate all reporting and logistics associated with systems (webpage build out in

addition to registration process)

Manage all sponsorships and exhibition logistics

Train and manage all onsite staffing, internal and external

Provide a high level of customer service

2008 – 2011 North Highland Consulting Atlanta, Georgia

Marketing Planner (Meeting Planner)

Planned and executed the twice annual companywide meetings of 700+ attendees

Reduced costs on company event by approximately 30% ($260,000)

Produced the first companywide “Virtual Company Meeting”, connecting 19 offices

simultaneously for presentations and live Q & A

Strategized and implemented a companywide business development roundtable

meeting series

Served as the company meeting planner and coordinator for all event needs

Created and maintained the department presence on the companywide intranet

Provided integral leadership/drive in developing the company’s presence in online

social media (i.e. Linked In, Facebook, Twitter)

Served as Project Manager for all corporate sponsorships

Managed the promotions department, including the production of new items and

coordination of fulfillment

Responsible for managing all corporate printing

TAPPI – Technical Association of the Pulp and Paper Industry

2007 – 2008 Atlanta, Georgia

Department Coordinator, Conferences

Responsible for coordinating the program content for events and conferences

Coordinated committee meeting arrangements

Served as main contact for event speakers

ASPI – Association of Suppliers in the Paper Industry Atlanta, Georgia

(Managed by TAPPI)

Operations Director

Coordinated meeting arrangements for events and executive retreats

Managed website content and all marketing design and implementation

Developed and executed spouse program and drive recruiting efforts

2006 – 2007 SJTA Atlanta Jewelry Show Atlanta, Georgia

Events Administrator

Responsible for attendee registration and process ing exhibition contracts

Executed seminar coordination and speaker arrangements

1999 – 2006 Southern Arts Federation Atlanta, Georgia

Conference Division, Manager

The Southern Arts Federation produces an annual 4 day conference with 1,100

participants, a 300+ booth tradeshow, 50 Breakout Sessions, 40 Showcase Performances,

an Opening Reception, 2 Breakfast Showcases, 2 Luncheons and a si gnature Closing

Gala.

Produced the most successful events of the association’s 30 year history

Responsible for attendee advance registration

Supervise onsite check-in/registration process, distribution of conference materials

Coordinated all exhibit hall booth assignments, placement and special needs

Designed registration forms, provided input on conference brochures and programs

Orchestrated participant mentor program and hotel roommate program

Created and maintained client and contact databases in Microsoft Access

Correlated arrangements for conference events (receptions, closing party, etc)

Traveled extensively to evaluate potential future conference sites

Promoted outstanding customer relations as the main customer service contact

and tradeshow floor manager

Executive Assistant, Programs and Services Division

Provided comprehensive assistance on program projects and research projects

Supported the Programs & Services Division Manager and Directors

Administrative Assistant

Supported the Office Manager and general office on program projects

Consulting

Experience

Association of Performing Arts Presenters New York, New York

Tradeshow Floor Manager

APAP produces an annual 5 day conference with 4,000+ partic ipants, a 400+ booth

tradeshow, exhibits, meetings, workshops and performance showcases.

Provided onsite management of tradeshow floor

Practiced a high level of problem solving skills

Served as a key decision maker and liaison between the participants and vendors

Intercepted problems with notable customer service

Onsite Tradeshow Floor Manager:

o January, 2004 - 2009

Education Certified Meeting Planner - 2005

Savannah College of Art and Design, Savannah, Georgia – 1997

Professional

Associations Meeting Professionals International (MPI)

Association of Sales Professionals (ASP)

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