Business Intelligence, Reporting, Excel, SSRS, ERP, Business Systems
Resume:
David H. Gaines
Bartlett, TN 38135
E-Mail: ********@*****.***
Mobile 901-***-****
Summary Of Experience
Seasoned leader with over thirty years' experience in various business processes
concentrating in the area of Operations Management. Focused on delivering
strategic IT solutions that align with corporate strategy through development
and execution of business plans and implementation of processes to ensure
quality, performance, and standardization of systems and reporting tools.
Utilizes strong analytical and interpersonal skills combined with a hands-on
leadership style to drive results and promote team growth. Visualizes the big
picture to guide planning strategy, while maintaining focus on the details to
ensure the successful implementation of projects and business strategy
alignment.
Broad-based Competencies
Strategic and organizational planning
System selection and implementation
Communication and presentation skills
Staff recruitment and development
SSRS Experience
Project Management
IT procedures and internal control
Sox Compliance
Extensive Systems Experience
Data Warehouse Development
Analytics and Problem Solving
Crystal Reports
Report Builder 3.0
Excel Expertise including PowerPivot
Employment History
Elvis Presley Enterprises, Inc., Memphis, TN
IT Director, 2006 - 2014
Created an IT department based on proper separation of duties and focused on
quality of service and maintaining a SOX compliant environment. Reduced
downtime and eliminated the risk of data loss.
Implemented inventory POS system and developed a custom integrated Cycle Count
program. Decreased physical adjustment by more than $400,000.
Managed the implementation of the royalty licensing system that incorporated
product development, reducing time from proposal to production.
Directed the implementation of the food and beverage POS system and cost
management reports to support the system.
Directed the implementation of the ticketing and access control system for
admission to Graceland and other attractions.
Directed the implementation of the internal network and email systems.
Created integrations between the ticketing system and Great Plains that
streamlined A/R.
Interfaced POS and Great Plains for A/P and revenue reporting, resulting in the
delivery of improved reporting of Cost of Sales and invoice matching.
Led the project and drove the completion for certification by Trustwave to be
PCI DSS Compliant for all four POS systems used at Graceland
Implemented mobile POS for off-site events, saving $11,000 in capital
expenditures while increasing the efficiency and delivering the ability to sell
anywhere.
Managed the implementation of free WiFi for guests at the hotel and RV park,
increasing guest's perceived value of their stay.
Directed the creation of wireless network, connecting all areas, making
operations more flexible.
Consultant - SOX Compliance, 2005 - 2006
Audited environment and developed policies and procedures based on COBIT
framework.
Created strategy for an IT department.
Gyrus ENT (formerly Smith & Nephew), Bartlett, TN
Senior/Group Manager - IT Operations, 2003 - 2005
Restructured and managed the IT department.
Established a vision for the global integration of all locations. Cooperated
with the international divisions to improve data communications and established
a direct-to-customer supply chain system for the company's German subsidiary.
Replaced the old phone system with a payback of less than two years, with
ongoing savings of $90,000 per year.
Formulated the standard for RFPs, focusing on needs and value.
Developed FDA compliant Software Validation protocols for software upgrades.
IT Operations Supervisor, 2001 - 2003
Coordinated the transition of IT operations from Smith & Nephew, including
establishing the disaster recovery plan.
Project lead on the implementation of QAD MFG/Pro.
Reduced the cost of telephone services by $60,000 per year.
Manufacturing Systems Administrator, 2000 - 2001
Liaison between IT and Manufacturing.
Developed a lead time improvement system.
Prioritized all IT projects.
Marketing Forecast Analyst II, 1996 - 2000
Analyzed all sales forecasts and performed statistical analysis on actual versus
forecast.
Developed method for calculating safety stock.
Production Planner, 1991 - 1996
Planned various areas of manufactured and purchased goods.
Utilized MRP and Just-in-Time theories and developed several tools that
prioritized production.
Lead on the implementation of BPCS and SAP.
Conwood Company, L.P., Memphis, TN
Inventory Control/Cost Accounting Supervisor, 1983 - 1990
Supervised a Master Scheduler, two Planners and three Cost Accountants.
Implemented AMAPS and developed the Standard Costing system.
Approved all changes to the database.
Cost Accountant, 1979 - 1983
Maintained ledger and controlled cost from Raw Materials through Finished Goods.
Prepared monthly Cost of Goods Manufactured and Sold statement.
Budgeting, Auditing and Cost Analysis.
Software Applications
CounterPoint SQL POS
Digital Dining POS
OverView - OmniTicket
Micros Fidelio Opera PMS
Microsoft Dynamics Great Plains
Dependable Rights Manager
QAD MFG/Pro
SAP
BPCS
COPICS
AMAPS
Cognos Analyst
Business Objects
Crystal Reports
Report Builder
Microsoft Excel
Microsoft Word
Microsoft PowePoint
Community Service
House Volunteer at Ronald McDonald House Memphis, 2009 - present
working front desk each Sunday night
volunteering at special events for fundraising
organizing and hosting events for the families
Honor and Awards
House Volunteer of the Year, Ronald McDonald House Memphis, 2011
Businessperson of the Year, Phi Beta Lambda, 1981
Certifications
CIERP, CIBRES, 2001 Certified Implementer of Enterprise Resource Planning
Training Certificates
Cultural Change, Team Building Training and Leadership Development, Saturn
Consulting Services, 1999
First Things First, Stephen R. Covey, 1998
Advanced Management Course, AMA, 1990
Education
Bachelor of Business Administration, Accounting, University of Memphis, August
1987
Associate, Computer Accounting Technology, State Technical Institute at Memphis,
June 1979
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