Customer Service Health Insurance

SUSAN W. TREADWELL

*** ******** ******* *******, **. 01040

***********@*****.*** (H) 413-***-**** (C) 413-***-****

Amherst Woodworking & Supply, Inc., Northampton, MA (1998–2013)

Office Administrator

IT AREAS OF EXPERTISE

*Equipment maintenance *Anomalies identification *Software configuration *Patches installation

KEY QUALIFICATIONS

15+ years’ experience in desktop support field

A+ Certified

Microsoft Server experience

Excellent computer software and hardware installation skills

Skilled repairing and troubleshooting Windows-based PCs computer hardware and peripherals

Well versed in installing windows, software, applications, antivirus and patches

Expertise in Microsoft Windows XP, Vista, 7 and 8

Working knowledge of active directory security and policies

Experience in backup and image management software

Working knowledge of networking devices and printers

Laptop repair experience

Mobile device knowledge & experience

Wireless connectivity proficiency

Systems & network support, advice and training to users

Strong attention to detail, good organizational skills, customer service capability

Outstanding communication skills relating with team members and employees

Personnel/Human Resources/ Benefits

Negotiated health insurance renewals and annual enrollment.

Administered 401K eligibility and enrollment, loans, annual census, and 5500 filing.

Enrolled and administered disability insurance & Section 125 membership.

Guided claims management with Workers Compensation insurer and employee.

Office Administration

Managed customer accounts and collections: determined customer credit capacity; terms; and

compiled credit information; determined approach in collection of past due accounts.

Organized, compiled, and maintained governmental reporting requirements including:

IFTA (International Fuel Tax Agreement) filing quarterly forms

NY State Highway use tax filing quarterly forms

US Commerce Department annual survey

MA Health Insurance annual compliance filing

(p.1)

Amherst Woodworking & Supply, Inc., Northampton, MA (1986 - 1998)

Office Manager

Job Management, Architectural Billing & Requisition

Credit Department - inquiry, approval & setup of charge accounts

Personnel Policy & Benefits

Advertising & recruitment. New employee orientation & Job descriptions

Health Insurance, Disability Insurance, 401K, Flex Benefits, Section 125 compliance

ERRISA, POP, FMLA, LOA, COBRA

Desktop Computer maintenance & repair

ACCPAC logistics & procedure,Accounting software administration

Telephone System programming, Phone & DSL service

Insurance certificates, Auto Insurance Claims, Vehicle Registration

Workers Compensation & Loss Control, Management of claims, injury reports, investigations

CERTIFICATIONS

CompTIA A+

Management Certification Programs

OSHA Safety Programs

MEMBERSHIPS

Employers Association of Western MA

Architectural Woodworking Institute (AWI)

Wood Products Manufacturers Association

(Susan Treadwell, p. 2)

Contact this candidate