Customer Service Manager
Resume:
ANNABELLE SHAMBLIN
***** *** *******, ********, ** 91355
*****.********@*****.***
IMMEDIATE FOCUS:
I’m looking for a career oriented position in an environment that values and rewards competence,
efficiency, and pride in a job well done. I’m highly detail oriented, and have topnotch computer and
interpersonal skills. My primary requirements are a consistent, fulltime schedule and the potential for
advancement. Ability to perform some work from home would allow for a more flexible schedule. I have
a bachelor's degree in literature and linguistics, and experience in sales and advertising.
Specialties: Administrative and clerical duties, data entry and maintenance, billing and accounting,
medical reimbursement, medical coding, ICD-9/ICD-10, CPT, HCPCS, medical office management, MS
Office applications, Quicken, QuickBooks, graphic design, web design, E-Commerce, Desktop Pub,
Informatics
02/2013 – Current Department of Public Social Services
1615 Plummer St. Chatsworth, California 91311
In Home Supportive Services Provider
*Provide necessary services to individuals who require care and support to live autonomously and safely
in their own homes.
*Management of behaviors destructive to self and others.
*Coordination of health care services.
*Spanish language skills.
11/ 2008 – 11/2012 Dr. Linda Shamblin, Asheville, NC Office Manager
*Prepare and submit claims for reimbursement to Medicare, Medicaid and private insurers.
*Prepare and maintain aging reports, manage accounts receivable, and perform collections activities.
*Maintain office schedule and all correspondence via phone, email with patients.
*Maintain patient records and perform all data entry, typing, creation of minor documents, records of
service, reports, etc.
*Transcribe clinical reports, patient histories, exam data and discharge summaries.
*Perform related clerical duties, such as word processing, filing and faxing, record maintenance,
proofreading, editing, as well as managing incoming and outgoing calls.
*Proof documents for content and grammar where forensic reports are required by courts.
*Frequent interaction with insurance companies as patient liaison, verifying coverage, obtaining prior
authorizations and educating patients regarding their insurance coverage.
1/2008 – 10/2011 Self-employed in E-commerce, Online Sales
*Creation, maintenance and operations for an online store through which inventory was distributed to
customers via drop-shipping.
*Manage advertising, branding, product placement and promotions for an online website and Ebay based
business.
*Maintenance of all accounting, logistics and data resources for this business.
12/2002-7/2003 Client Logic, Asheville, NC (IT Services) Tech Support Agent
*Telephone troubleshooting for clients of Bellsouth. Under demanding deadlines and time constraints
successfully managed to solve simple to complex technical problems.
*Developed familiarity with a broad range of software platforms, multitasking skills, and problem solving
strategies while maintaining strong customer relations.
3/2002-11/2002 Blockbuster Video, Asheville, NC (Retail) Customer Service Representative
*Counter and floor sales, customer assistance, stocking, organizing inventory.
*Created positive customer relations in which I was instrumental in making problems disappear.
8/2000 - 5/2001 The Fresh Market, Asheville, NC (Retail) Florist
*Designed ready-made and custom floral arrangements; designed and packaged gift baskets.
*Helped customers insofar as flower selection and delivery.
EDUCATION / CERTIFICATIONS:
*Bachelor’s Degree, University of North Carolina at Asheville, NC, 2006
Major: Literature
Honors: Cum Laude – Distinction in major
*Medical Billing Certification Program, Kaplan University, 2009
*Certified Medical Reimbursement Specialist (AMBA) 2012
*Member in good standing of the AMBA 2012
*Member in good standing of the AAPC 2012
TECHNOLOGY SKILLS:
MS Office Suite, Office Manager, Versa, Most EMRS platforms, JAVA, Quark Express, GIMP, Net
Objects Fusion, HTML, Adobe Photoshop, QuickBooks, Website and Logo Design (Graphic Arts), C++,
Visual
Basic, Unix, Mac OS
MISCELLANEOUS:
Literature, knitting, sewing, cooking, family activities and volunteer assignments
Contact this candidate