Customer Service Administrative Assistant

Μ Α ΡΙΕ Τ. ΣΙΛΚ

* * * ****** **** ε τ Νορ ωοοδ, ΜΑ. 0 2 0 6 2 Ηοµε 7 8 1 7 6 9 2 4 8 1 Χελλ 7 8 1 6 5 4

* * * * * σιλκ1 2 ψαηοο.χοµ

ADMINISTRATIVE ASSISTANT

Certified accomplished professional with a diverse background handling numerous

administrative duties. Highly dependable, stays ahead of deadlines, significant knowledge of MS

Office Suite, and flexible at a moment notice.

SUMMARY SKILLS

Access QuickBooks PowerPoint

• • •

Ordering Supplies Customer Service Outlook

• • •

Data Entry Employee Training Process

• • •

Improvement

Record Retention Excel / Lotus Notes • Word

• •

Attention to detail • Relationship • Team Player

•

Telephone usage Management • Interpersonal Skills

•

• Problem Solving

PROFESSIONAL EXPERIENCE

PROFESSIONAL DEVELOPMENT COLLABORATIVE INC. Canton, MA 2012 - Present

Senior Administrative Assistant

Update database, create excel spreadsheets, data entry, research information and send out

emails. Post flyers of upcoming events, process hospitality functions for customer, work on

committees to plan for the upcoming year’s projects.

.

COLLINS SURGICAL Brockton, MA 2011

Internship, Medical Assistant

Researched documents for claims, sent out bill payments, process invoices of multiple

providers, pulled medical invoices to be paid, and filed all paid medical invoice receipts.

TRAVELERS OF MASSACHUSETTS Norwood, MA 2000 -

2011

Mailroom Coordinator / Office Assistant

Supported file management and imaging needs for the 11 members of the Auto Processing Unit;

Responsibilities have been expanded over time from one to three desks ( mail room, auto

processing, and index-scanning.)

• Scanned > 300 records daily into TriTek Capture Plus; performed daily batches into IBM

File Net system to support the companies conversion from paper to electronic records

and effectively reduce costs associated with an upcoming office relocation; audited

images to ensure readability.

• Reduced amount of paper usage by 50% in the office by scanning and imaging all

documents for the processing units.

• Maintain daily mail and airborne documentation for 5 units in the office by open, date

stamp, and distributed in a timely manner.

• Developed and executed a monthly office supply recycling program to save > $1000

since 2003. Tracked and reordered department supplies providing ample supply while

adhering to budgets.

• Looked after acquired agencies policies, mailed out information to policy holders, logged

information into database, and process cancelations of policy holders.

• Coordinated file room reorganization to address limited space and improve access to

files.

• Led mailroom and scanning/indexing unit for a couple of months on my own with the

ability to keep things running smoothly.

• Trained new employees on all office operations in the processing unit.

• Supported auto processing unit by sending out policy jackets and buyers’ guides to policy

holders within a 24 hour time period; and by verification tracking log of customers

requesting cancellation.

TRAVELERS INSURANCE Middleboro, MA 1994 -

2000

Claims Support Specialist

Maintained up-to date files, attached correspondence as appropriate. Updated and closed files

as requested. Prepared closed files for shipping and storage through Iron Mountain.

• Appointed by management to identify productivity improvement opportunities and led

quarterly brainstorming meetings for the six-member team; send out committee minutes;

tracked results.

• Extremely effective at researching and locating files for audits.

• Selected to serve as the department’s primary point of contact to distribute, track and

retrieve files used during subrogated claims investigations and audits; followed up to

ensure outstanding documents were returned and properly filed.

• Supported Case Managers on special projects when needed to enhance productivity in

the office.

PROFESSIONAL ASSOCIATIONS

TOASTMASTERS INTERNATIONAL CLUB #3926 2002 - Present

Positions included: Sergeant of Arms, Vice President of Marketing, Treasurer, and

currently

Vice President of Membership

Toastmasters International empowers people to achieve their full potential and make their

dreams realities. Through our member clubs, people throughout the world improve their

communication and leadership skills and find the courage to change.

Achieved Competent Toastmaster (CTM) in 2006 (CL) 2011

EDUCATION

Sullivan and Cogliano Training Center Brockton, MA

Certificate of Completion QuickBooks Intermediate

Certificate of Completion Microsoft Office Proficient Program

MASSASOIT COMMUNITY COLLEGE Brockton, MA

Courses towards Associates’ in Business Administrative Program

ACADEMY OF LEARNING USA INC, Attleboro, MA

Certificates in Microsoft Word level 1 & 2, Excel level 1 & 2, PowerPoint, Access; Basic

Computerized Office Skills (With Honors) Customer Service

MIDDLESEX COMMUNITY COLLEGE Burlington, MA

Certificate of Completion Business and Clerical Support Skills

Contact this candidate