Manager Quality Assurance
Resume:
Jeff Gorman
North Ridgeville, OH *****
***********@*****.***
QA Management
Summary
Best described as a change agent who excels in communicating and presenting capital
proposals to customers and suppliers. Highly proficient in formulating processes,
designing instructions and scripting technical information. Disciplined in integrating
technology to achieve QA standards. Certified Six Sigma Black Belt.
Career
MULTILINK, INC. (a metal fabricating and CATV power supply company), Elyria, OH
Facilities Manager & Continuous Improvement Manager (2012-13)
Responsible for managing manufacturing site and improvements covering more than
100,000 square foot facility. Collaborated with QA Manager to design and implement the
Quality Assurance program. Led the Power Design Engineering Group.
• Applied Six Sigma methodology and CPI initiatives, saving more than $200,000.
• Transformed business group through introduction of leading-edge technology.
NANOCHEM TECHNOLOGIES, Elkhart, IN
Operations Manager (2010-11)
Managed production facility with 80 employees and promoted a team strategy that
empowered staff to make in-process decisions. Implemented safety guidelines covering
entire facility operations.
• Implemented Lean Quality tools that enhanced manufacturing threefold and reduced
headcount.
• Implemented OSHA and EPA regulations for effective waste disposal.
AKZO NOBEL PAINTS, LLC (formerly Glidden Company), Multiple locations
Process Technology Manager for North America (2008-10)
Co-managed Technical Services. Responsible for designing automated processes
covering North America and training personnel. Worked with suppliers to setup
specifications on raw materials. Liaised with manufacturing sites on hazardous waste
disposal.
• Served on corporate Raw Material Rationalization and Formula Consolidation teams
that reduced core materials from 348 to 36, and stand-alone formulas from 490 to 80.
(Estimated cost savings was $150-to-$180 million annually.)
• Completed three Six Sigma Black Belt projects that saved $3 million annually.
• Improved and tracked all corporate quality metrics for NA facilities.
• Introduced and coordinated New Product Introductions (NPIs) for NA facilities.
• Provided Stage Gate management of major projects within the supply chain.
2
Jeff Gorman
Career continued
Quality Assurance Manager (2000-08)
Led quality initiatives for three manufacturing sites, and supervised 12 QC Technicians.
Conducted assessments of lab employees and provided specialized training. Authorized
final approvals on shipments. Directed reviews of on non-conforming products.
• Recipient of the North American Quality Award (link to picture of award).
• Successfully completed a Black Belt project that reduced laboratory staffing 40%.
• Successfully completed a Black Belt project to reduce batch QC testing time from 24
hours to less than 2.2 hours.
Specifics
• Use of APQP, PPAP, Risk Assessment, Auditing (Internal/External), Capital
Expenditure Request writing, Procedure writing, Quality Process and
implementation training.
• Internal Corrective Action, Customer Corrective Action, Supplier Corrective Action
implementation and management.
• Familiar with ISO 9001 tenants.
• Use of all “Lean” manufacturing tools. (5S, DFMEA, Poke-Yoke, Kanban, etc)
Education
BOWLING GREEN STATE UNIVERSITY, Huron, OH
KENNEDY WESTERN UNIVERSITY, Wyoming
LORAIN COUNTY COMMUNITY COLLEGE, Elyria, OH
Completed numerous courses toward BBA degree.
ICI PAINTS NORTH AMERICA, Strongsville, OH
Certified Six Sigma Black Belt (2003)
Link to professional references
Contact this candidate