Customer Service Assistant
Resume:
Gladyss
Houston, TX *****
!
!
Delanoche
****************@*****.***
Career Goal Seeking a position in a renowned company to add value to my experience and also brighten the
path to my career goals while utilizing my exceptional interpersonal and organizational skills
efficiently.
!
Experience Waitress and Secretary, Rosemary’s Kitchen – November 2013 - February 2014
• Greet guests and accompany them to their tables
• Check regularly with guests to make sure that they are enjoying their meals
• Take necessary action to resolve any complaints
• Inform patrons of each day specials
• Suggest menu items when requested by the customer
• Ensure order quality and quantity prior to serving
• Keep a constant eye on the table to gauge needs and fulfill them immediately
• Accept payment in cash and credit card
• Answer phone calls and schedule appointments
• Take record of all expenses, receipts, invoices, and file them
• Calculate hours, payroll, and taxes of employees.
!
Assistant Teacher, Children’s Universe – September 2013 - November 2013
• Maintain daily open communication with parents
• Maintain confidentiality
• Maintain a safe and healthy environment
• Arrange a classroom environment in accordance to program goals and philosophy
• Keep all appropriate records such as records, attendance and time sheets.
• Keep accident reports
• Meet all applicable licensing regulations
• Meet the emotional, social, physical and cognitive needs of each child
• Prepare monthly plan charts
• Plan both long and short range activities in accordance with curriculum objectives
!
Food Service & Cashier, Splashtown Water Park – May 2013 - August 2013
• Greeted and communicated with customers regarding orders and questions they may have
had.
• Request and record customer orders, and compute bills using cash registers, and
sometimes pencil and paper.
• Perform personnel activities such as supervising and training employees.
• Communicating with Supervisor, notifying them of issues or other problems.
• Handling and moving objects, dealing with trucks and shipments.
• Monitor surroundings to detect problems.
• Perform general physical activities such as lifting, carrying, walking, and standing for at least
5 hours.
!
!
University of Texas at Austin – 2012 - 2013
Education
Finished one full year at the University of Texas at Austin, but due to personal issues, family
ordeals and financial instability, was unable to continue to attend that school.
!
Fast Learner Ability to catch on quick and efficiently
Skills
Communication Good written and verbal presentation skills with proper grammar and a good
speaking voice.
Computer Skills Average typing speed of 72 WPM with 98% accuracy, and experience with
Word, Excel, and Powerpoint.
Interpersonal Skills Able to get along well with co-workers, and respect supervision.
Flexible Willing to try new things and am interested in improving efficiency on assigned tasks.
Attention to Detail concerned with quality, and only satisfied with work that is orderly and
attractive. Ensure tasks are completed correctly and on time.
Customer Service Routinely handled as many as 500 customers a day (10,000 per month),
and have yet to receive any complaint on personal service and was also awarded "Employee of
the Month" award in second month of employment.
Reliable Excellent attendance record, honest, and trustworthy.
CPR Certified certified to perform CPR in response to breathing and cardiac emergencies.
!
References Juan Resendez 281-***-**** Employed at Northside Lexus
Juanita Villegas 832-***-**** owner of Rosemary’s Kitchen
Crystal Faz 832-***-**** former coworker at Children’s Universe Daycare
Contact this candidate