Customer Service Manager
Resume:
Laurynda Northway 515-***-**** ****************@*****.***
Leaburg,OR 97489
March 31, 2014
Dear Potential Employer:
My name is Laurynda Northway and I am inquiring about the Reentry Coordinator position you have posted on Craigslist. I have also included a copy of my resume and references. I currently reside near Eugene, OR however I am moving back to the Des Moines area around or before May 20th and would love to secure a position before moving back.
I believe I would be a great candidate for this position because I have a lifetime of Ministry experience and a passion encouraging people who have life circumstances that have brought them down. I have volunteered at the Eugene Mission that houses over 500 homeless and the Dream Center that provides social service needs for the needy in our area. I also completed my Critical Incident Stress Management courses and will be certified soon.
In May of 2013 I graduated from New Hope Christian College with my Bachelors of Science. My major was Interdisciplinary Studies and most of my college career was focused on Early Childhood Education, Business Management and Ministry Leadership.
In everything that I do I strive for excellence and do my work to the best of my ability. I have a strong work ethic and I am determined to be a success at whatever I do.
I have owned my own business as a child care provider and a construction business for the last ten years both of which have been very successful and won awards. I am moving back to Iowa and I look forward to working for someone else again.
I believe my best qualities are that I am a people person – I just love people! I have a high regard for great customer service, a passion for helping people to realize their full potential, I am highly organized, self motivated, creative and I am a loyal hard worker always willing to go above and beyond to get the job done.
Thank you so much for your time and consideration.
Sincerely,
Laurynda S. Northway
Laurynda Northway
4/1/2014
_
89857 Greenwood Dr. Leaburg, OR 97489
****************@*****.***
Objective
My objective is to obtain an administrative position where I can use my diverse skills and background to contribute to the success of my employer.
Education
New Hope Christian College – Eugene, OR
May 2013
Bachelors of Science Degree
Dean’s List
Des Moines Area Community College–Des Moines, IA
August 2008 to August 2009
Dean’s List
Institute of Theology by Extension-Des Moines, IA
December 2007
Certificate in Christian Ministries
Roosevelt High School-Des Moines, IA
May 1991
High School Diploma
experience
Owner Handy Guy LLC- Des Moines, IA and Eugene, OR
May 2003 - present
Scheduling construction jobs
Estimating and invoicing using Quickbooks
Book keeping
Customer service
Working on the jobsite in all aspects of building and remodeling commercial and residential improvement projects.
Manage home sales and rental properties
Owner Gentle Journeys Child Care and Early Education-Des Moines, IA
January 2006 – September 2009
State Registered – First Aid/CPR, Mandatory reporting, and safe home
Childnet Certified – State registered, Childnet classes, 4 visits from Child Care Resource and Referral
Program for Infant and Toddler caregivers Certified
Food Program participant
Provide a save, loving and educational environment for children birth to 12 years old
Book keeping – daily food and monetary reports
Teaching
Cashier, Head Cashier, Inventory Manager Home Depot-West Des Moines and Des Moines, IA
June 2004 – January 2006
Cashier – Knowledge of all departments, running a cash register, and customer service
Head Cashier – Supervise all cashiers, loaders, and customer service employees, scheduling, merchandising, and daily reports
Inventory Manager – Complete daily inventory reports, order merchandise, and customer service
Assistant Property Manager Windsor Pointe/Brighton Park-Ames, IA
February 2004 to June 2004
Show and lease apartments
Advertizing in the community
Various paperwork pertaining to the Section 42 application process – applications, questionnaires, employment verification, student verification, income and asset verification, and any notices or communication with residents
Creating flyers and various information packets for the residents and community outreach
Daily rent roll reports
Cleaning as needed
Property Manager (On Site) Walters Management Deer Run Apartments-Indianola, IA
July 2003 to December 2003
Show and lease apartments
Clean and rent out vacant apartments
Collect rent and attend to all administrative duties
Walk and clean the entire property daily
Attend to maintenance requests
Co-Owner All Iowa Moving
July 1987 – February 2004
Scheduling moving jobs
Moving furniture and hauling trash
Managing rental properties
Managing second hand store
Book keeping
Billing
Cashier, Head Cashier, Credit Manager, and Community Events Coordinator Lowe’s Home Improvement Warehouse- West Des Moines, IA
May 1998 to December 2002
Cashier – Knowledge of all departments, running a cash register, and customer service
Head Cashier – Part of the management team overseeing all front end activity, cashiers, loaders, and customer service. Training all front end employees, handling money for cashiers, stocking/pricing merchandise, doing physical inventory counts, and assisting wherever needed in the store.
Community Events Coordinator – Organize and teach all Lowe’s Kids Clinics and How-to Clinics in and outside of the store, organize and coordinate the Lowe’s Heroes project each year, and plan any other events that the store participated in.
Assistant Store Manager Musicland Group Inc. A Best Buy company-Des Moines, IA, West Des Moines, IA, and Deerfield, IL
October 1991 to October 1998
Customer Service – helping find what they are looking for, ringing them up at the cash register
Hiring, training, and scheduling employees
Creating displays and artwork for all merchandising needs
Stocking, alphabetizing, and checking in inventory
Daily administrative reports
Waitress Yakutat Fishing and Hunting Lodge-Yakutat, Alaska
June 1995 to October 1995
Serve food and beverages to 50-100 guests
Cleaning cabins and rooms
Bartending
Nanny Cookie, Michael, Jason and Marni Center-Deerfield, IL
February 1993 to June 1995
Care for 2 children
Prepare meals and daily housekeeping
Provide a loving and supportive environment for the entire family
Volunteering
2013-2014 Eugene Christian Homeschool Co op
2009-2014 Eugene Mission
2004-2014 – First Church of the Open Bible Des Moines, Iowa and Calvary Open Bible, Eugene, Oregon. All children’s programs, drama, choir, adult education, and worship team
2009-Present – Eugene Dream Center, Springfield, OR
2007-2009 – Women4Him Conference, Des Moines, IA
2003-2007 Covering Kids and Families of Iowa Task Force
2006 – Home Depot Volunteer project at Orchard Place
1998-2004 – Lowes Heroes
Additional Training and Certificates
May 2013 Open Bible Associate Pastor Credential
February, 2012 Group Crisis Intervention Certificate
February, 2012 Individual Crisis Intervention and Peer Support Certificate
March, 2012 Pastoral Crisis Intervention Certificate
March, 2012 Critical Incident Stress Debriefing Certificate
April, 2012 Greif following Trauma Certificate
April, 2012 Strategic Response to Crisis Certificate
May, 2010 Honor pin for academic achievement New Hope Christian College
May, 2009 Child Development Category B
December, 2007 Standard First Aid Certified
December, 2007 Bloodborn Pathogen Certified
December, 2007 CPR – Adult, child and Infant Certified
November, 2008 Heartsaver CPR
July 2006, CCR&R Information Workshop Series
September, 2006 Childnet Module 1: A more professional you
January, 2007 Childnet Module 2: Creative learning spaces
October, 2006 Childnet Module 3: The growing child
October, 2006 Childnet Module 4: Activities for early learning
October, 2006 Childnet Module 5: Keeping the peace
November, 2006 Childnet Module 6: It’s your business
November, 2006 Childnet Module 7: Reducing health risks
November, 2006 Childnet Module 8: What’s cooking
December, 2006 Childnet Module 9: We all belong
December, 2006 Childnet Module 10: Invest in yourself
August, 2008 Childnet Certification
September, 2006 Program for infant and toddler care certificate
November, 2007 Child and adult care food program certificate
October, 2007 Promoting healthy children certificate
Summer, 2008 Deans award for high scholastic achievement Des Moines Area Community College
Summer, 2008 Provost award for scholastic achievement Des Moines Area Community College
November, 2007 Certificate of Christian Ministry
January, 2001 Credit Manager of the Year Lowe’s
January, 2002 Credit Manager of the Year Lowe’s
Skills
Computer
Skilled with Microsoft office applications such as word and excel
Cash register
Skilled with most hand and power tools
Multi line phone operations
QuickBooks
Business References
Charlotte Decker – All Iowa Moving – 515-***-****
Howdy Cole – 541-***-****
Windsor Pointe/Brighton Park Apartments – 515-***-****
Walters Management – 515-***-****
Lowe’s Home Improvement Warehouse – 515-***-****
Home Depot – 515-***-****
Cookie and Michael Center – 847-***-****
Maureen Nixon – 515-***-****
Marcia Church – 515-***-****
Yakutat Lodge – 1-800-YAKUTAT
Musicland – 952-***-****
Personal References
Julia Roberts, Nurse and children’s Pastor – 515-***-****
Greg Roberts, Media director Open Bible National Office – 515-***-****
Bre Downing, Pastor – 541-***-****
Curt Arne, Pastor – 515-***-****
Kernel John Simmons, Mentor – 541-***-****
Trudy Kutz, Professor New Hope Christian College – 541-***-****
Deanna Turillo, Pastor and Head of Eugene/Springfield Dream Center – 541-***-****
Contact this candidate