Customer Service Training

JEANNIE CITERMAN-KRAEGER

314-***-**** (c) Orange Village, OH

44122

*********@***.***

www.linkedin.com/in/jeanniecitermankraeger

COMMUNITY RELATIONS

Training and Volunteer Management

Experienced not-for-profit professional with successful training, community

relations, volunteer management, development and special event management.

Strong verbal and written communications skills

Community Outreach Public Speaking and Volunteer Recruit &

Presentations Motivate

Collaborative Problem Training and Curriculum Placement, Orientation

Solving Design and Training

Program Management Group Instruction Retention and

Recognition

Budget Plan. & Special Event Management Donor Stewardship

Implement. &Management

Communications Marketing Customer Service Skills

PROFESSIONAL EXPERIENCE

LiveSpecial Coordinator 2013 -

Present

National Council of Jewish Women/ Cleveland, OH

. Present and market website to general public, educators, senior and

health-related organizations

. Coordinate, recruit and train volunteer committee, including health

fairs, phone-a-thons and deliveries

. Update website changes and communicate with potential additions

Consultant 2012 - 2013

Fedora Network, Cleveland, OH

. Established parameters of curriculum and training design

HandsOn Central Ohio, Columbus, OH

. Produced and presented training for community classes, in-line with

strategic initiatives

. Launched semester of community training classes, coordinating with pro-

bono instructors

VISTA, Community Engagement & Training 2012 -

2012

HandsOn Central Ohio, Columbus, OH

. Produced and presented training for community classes, in-line with

strategic initiatives

. Launched semester of community training classes, coordinating with pro-

bono instructors

. Researched and produced spreadsheet of corporate partnerships and

potential community engagements

VISTA, Skills-Based Volunteer Manager, Intern & Volunteer Services

2011 - 2012

Points of Light, Atlanta, GA

. Created positions, wrote position-descriptions, recruited,

interviewed, placed, oriented, trained, motivated and recognized

Skills-Based Volunteers for internal SBV program

. Wrote and managed collateral materials, including Desk-Reference

. Designed, publicized, and coordinated monthly staff engagement events

with community partners

. Coordinated community capacity building project in a United Way funded

Community Opportunity Zone; and provided training to community

leadership committee with partner agency in a low-wealth community

Retail Staffing Analyst

2011 - 2011

DomPatCi Management Solutions at Home Depot, Atlanta, GA

. Interviewed by phone over 35 candidates daily, using "Situational

Interview Guides" in screening and recruiting on behalf of Home Depot,

to identify appropriate candidates for retail positions

. Partnered with store leaders, staffing managers and consultants to

ensure staffing processes are managed in consistent and effective

manner

Interim Development Director 2008 -

2009

St. Louis Psychoanalytic Institute, St. Louis, MO

. Developed, created and implemented major special events - exceeding

budget goal by 10-15%; bringing 10% more attendees, recruiting

committee chairs, committee members, soliciting sponsors, auction

items and event volunteers for agencies

. Coordinated numerous fundraising special events annually, garnering

$30,000 - $150,000; as well as one to-two donor recognition events

annually

Grant Writer 2006 -

2008

Life Skills, St. Louis, MO

. Researched and wrote 35-to-75 grants annually, garnering new grants of

$2,000 to $150,000; establishing strong relationships with community

partners

. Researched and wrote 75+ grant proposals, for development and

programming departments at an agency providing services to

developmentally and physically challenged teens and adults.

. Achieved a 50% return level, including a new $150,00 grant for

advocacy funding

. Co-chaired internal organization campaign as well as internal United

Way Campaign, generating 97% participation rate

. Supervised 75 volunteers at golf tournament, garnering over $250,000

Director of Development 2005 -

2006

Family Support Services, O'Fallon, MO

. Researched and wrote 35-to-75 grants annually, garnering new grants of

$2,000 to $150,000; establishing strong relationships with community

partners

. Developed, created and implemented major special events - exceeding

budget goal by 10-15%; bringing 10% more attendees, recruiting

committee chairs, committee members, soliciting sponsors, auction

items and event volunteers for agencies

. Coordinated numerous fundraising special events annually, garnering

$30,000 - $150,000; as well as one to-two donor recognition events

annually

Development Associate 2003 - 2005

Jewish Federation of St. Louis, St. Louis, MO

. Managed $2 Million Annual Campaign for Women's Division

. Supervised and trained Women's Division Board and committee's

regarding individual solicitation directions, phone-a-thons and

planned gifts

. Directed a training initiative targeting future female leaders in the

St. Louis community

. Achieved 99% participation rate on both internal J-Fed campaign and

United Way campaigns

Director of Development 2001 -

2003

The Miriam Foundation, St. Louis, MO

. Managed membership, volunteers, fundraising and marketing efforts, as

well as staff, for foundation

. Directed scholarship funds for children with learning disabilities

. Coordinated Gala netting 10% over budgeted net

. Produced two Membership and Special Donor Recognition events annually,

resulting in 7% increase in attendance and interest in planned giving

. Wrote and received five new grants for Miriam School equipment

Director of Development 2000 -

2001

Talking Tapes/ Textbooks on Tape, St. Louis, MO

. Led resource and marketing development of organization serving

physically and mentally challenged

. community, with clients across the country

. Established first Gala special event, recruiting committee chairs,

solicited sponsors, auction items and event volunteers

. Researched and wrote grants which established strong relationships

with community partners

. Produced quarterly newsletter, annual reports, fact sheets and other

collateral items

Director of Development 1998 -

2000

Harris House Foundation, St. Louis, MO

. Solicited individual, business and corporate gifts, including an

"expansion campaign" garnering over $200,000

. Coordinated three fundraising special events, garnering $75,000,

$35,000 and $12,000 annually; along with producing two donor

recognition events annually. Recruited event chairs, event committee

members, soliciting sponsors, auction items and event volunteers for

agencies

. Researched and wrote 50+grants annually

. Wrote quarterly newsletters, annual report, brochures as well as

increasing visibility thru media relations and community relations

Director of Volunteer Services & Community Relations

1988 - 1997

Metropolitan St. Louis Psychiatric Center, St. Louis, MO

. Recruited, interviewed, placed, trained, supervised and evaluated 150

individual and group volunteers, writing volunteer job descriptions

. Coordinated government affairs activities, working with local and

statewide office holders to forward educational outreach efforts for

local hospital

. Planned, coordinated and executed annual volunteer and staff

recognition events

. Managed community relations and advocacy activities, working with

local and state-wide office holders and state staff to forward

educational outreach efforts for local facility

VOLUNTEER & COMMUNITY SERVICE

Fedora Network - Volunteer and Trainer Coordinator

Points of Light - National Leadership Faculty - Volunteer

Junior League of Cleveland - Co-Chair Advocacy and Training Council Member

National Council of Jewish Women, Cleveland Section - Member

PROFESSIONAL MEMBERSHIPS

Association of Leader in Volunteer Engagement (AL!VE), National Membership

-

Training & Advocacy Committee

Forum for Volunteer Administrators (FVA), Cleveland, OH -

Board and Training Committee

EDUCATION

Southern Illinois University, Edwardsville, IL

. Coursework towards Masters, Public Administration/ Policy Analysis

Stephens College, Columbia, MO

. Bachelor of Arts, Fashion Merchandising; Minor in Psychology &

Business

Contact this candidate