Project Manager Management
Resume:
Veena Natarajan
Obj***
****.******@*****.***
San Francisco Bay Area, CA
PROFESSIONAL SUMMARY
• An experienced Project Manager with over 5 years of experience in project management,
and over 10 years of experience in IT.
• Certified Scrum Master from ScrumAlliance
• Handled multiple roles like Project Manager, Scrum Master, Business Analyst, and Release
Manager at different projects.
• Managed all aspects of project execution – Scope, Budget, Schedule, Resource, Risk and Issue
Management, Communication, Quality, Customer relationship and Vendor Management
• Managed complex integration projects in a fast paced, constantly changing dynamic
environments.
• Work cross-functionally in highly matrix organization, interfacing closely with product
management, business units and in-house and external design and engineering teams
• Worked with channels and business teams to scope out deliverables, and planned timelines,
costs, and development resources.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as
GAP analysis (AS-IS & TO-BE scenario), Project Charter, Business Requirement Document
(BRD) and Functional Requirement Document (FRD).
• Skilled in Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity
Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS
Visio and Rational Rose.
• Functional knowledge in banking, payments, credit processing/risk, retail commerce and
industrial device intranet, railroad and transportation fields.
• Strong understanding of IT technologies including Networking, Infrastructure, Database &
Programming Languages, Mobile.
• Hands on experience in Agile JIRA, Mingle, Visio, MS Project, Maximo, Jenkins CI, HP
Quality Center
EXPERIENCE
Bank of America, San Francisco, CA Dec 2011 - current
Bank of America mobile banking platform is a fast growing technology platform for customer
transactions. Led several cutting edge and innovate mobile banking solutions such as “friend pay” feature,
mobile check deposit, and cash back features, mobile pay-on-demand device payments. Responsible for
leading $1.5M ecommerce project in the implementation of BofA retail offer portal integrating BofA
retail merchants offers to BofA customers..
Role: Agile Project Manager
• Initiated Agile process and set up Agile environment to transition smoothly from Waterfall to
Agile.
• Evangelized Agile benefits and practices to Business Units, project teams and project
management organization
• Handled multiple web service projects.
• Scheduled project planning meetings, daily stand-ups, demos, backlog refinement.
• Collaborated with business owners for requirements analysis, project charter, project
deliverables
• Produced project artifacts such as GAP analysis documents, Business Requirement Document
(BRD), Function Requirement Document (FRD).
• Created self-organizing and collaborative teams
• Worked with the other agile teams, scrum masters and product owners to ensure alignment
and act towards common goal.
• Built and maintained relationships with technology vendors, outsourced partners, technical
teams, members of business and management.
• Facilitated and collaborated with cross functional teams (eg UX, Production Operations)
• Used Apache Maven for builds and Hudson/Jenkins CI for continuous integration.
• Managed change requirements, scope change during iteration
• Proactively detect and evaluate issues/risks when business objectives and requirements are at
odds with technical actions and decisions.
• Has experience in securing acceptance and approvals from PMO, Architects, and Business
Stakeholders and Executive Leadership teams.
• Tracked metrics like team workload, issue queue, task time completion
• Reported project status to PMO, Stakeholders and business teams
• Managed fraud and detection team and handled Technology Compliance activities
• Adopted quality-oriented practices such as continuous integration and static code analysis
in order to increase team productivity.
• Co-ordinate a geo-graphically diverse teams across US coasts and offshore teams in India
• Managed project budgets, expense report tracking and timesheet management
American Express, Phoenix, AZ Feb 2011 - Dec 2011
Multiple projects were handled while consulting for American Express. mEngage is the gateway into the
value of American Express membership via the mobile device. mEngage presents a personalized content
to customers including both offers and benefits deemed relevant based on eligibility and implicit
preferences. MYCA project launched the credit card management through customer’s mobile devices. It
handled addition, deactivation, card fraud detection on various mobile platforms such as iOS, Android,
Blackberry and WinCE.
Role: Project Manager
• Managed a 10+ team of developers and QA implementing mobile offers and deal platform for
American Express customers
• Facilitates Project Planning, Requirements Analysis, Development schedule, Release
Planning, Stand-Ups and Touchpoint meetings, Stakeholder Demos and Project Reviews.
• Liasoned with IT vendors,other scrum teams and functional team to promote collaboration on
aligned goals
• Used JIRA Reports, Planview, Fieldglass to report metrics on issues, schedule, cost and
communicate to Program office and stakeholders.
• Used Hudson CI for continuous integration.
• Code commits into perforce was automatically pulled and build was generated using Apache ant.
• Communicate status reports and metrics to PMO, stakeholders and teams
• Removes impediments/blockers in order to keep teams highly productive
• Identifies and manages dependencies with other internal or external teams
• Managed the teams with cultural/geo-diversity and multi-vendor resources
• Mentored team members on Agile/Scrum best practices.
• Helped team choose stories in a sprint, segmenting stories into appropriate size tasks, ensures
that team does not over commit.
• Maintained key internal stakeholder relationships (Senior Leaders, LOB project and program
leads, etc. and production leadership).
• Involved in software design discussions of business teams requirements and existing American
Express product development standards
• Work with other development managers and PMO to continuously improve our software
development process.
• Organized learning and development sessions for PMO on latest project management models
and practices.
Equifax, Atlanta, GA Jun 2007 - Jan 2011
Equifax’s Small Business Enterprise suite of products addresses the critical issue faced by small business
financing and trade credit on how to accurately assess the risk level of their small business customers and
applicants, without the information on how they paid their loans, leases, and credit cards. Small Business
Enterprise suite of products made small business lenders and credit grantors to feel confident about their
credit decisions.
Role: Project Lead
• Facilitated cross function teams collaboration leading through design sessions
• Involved in GAP analysis, project task scheduling, effort estimation
• Improved development processes by implemented PMI practices like PDCA (Plan-Do-Check-
Act) Cycle and Continuous Improvement.
• Led design planning sessions and design walk through with SME and Business
• Responsible for existing systems to process mapping and high level design,
• Tracked project metrics like defect queue report, tasks turnaround, team workload through HP
Quality Center.
• Communicated project status to Senior management and Business Stakeholders
• Identified team's cross program application dependencies and potential downstream impact in
order to improve release coordination and quality of the release deliverable
• Involved in test planning and test execution of web-services and field testing of mobile apps
TOMRA Systems Jan 2007 - Jun 2007
TOMRA is a leading global provider of advanced solutions enabling recovery and recycling of
materials. PHA is a materials handling smart device that enables the user to work offline on any data
that is independent of server. The application while running offline will cache data in its local SQL
Mobile database.
Role: Project Lead
• Managed the full project lifecycle of the project – scoping, technical design, development
schedule, UAT testing, release planning, production support
• Facilitated collaboration with Hardware vendors, IT Infrastructure and Networking, Plant
Operations teams to ensure alignment of goals
• Built strong business partnership with business users and management for successful
implementation of the project
• Planned and led UAT testing activities with high number of business user participation and
multiple on-field testing sites.
• Ensured constant engagement of PMO and Stakeholders through project status meeting, email
reports, participation in planning sessions and launch rooms.
• Used Maximo to track the progress of the development tasks and issues.
• Implemented in house data grid framework, which saved the project $30,000 annually in buying
off-market solution.
• Pro-actively identified risks and impediments and implemented solutions to ensure continued
productivity of development teams
• Designed and documented software class design standards, client application design standards
based on DRY method and OO Design patterns
• Mentored the team on best practices in development and user interfaces
BNSF, Offshore - India Aug 2004 - Dec 2006
BNSF operates one of the largest railroad networks in North America. The track measurement group at
BNSF is entrusted with the responsibility of maintaining the tracks by running special track measurement
trains on the tracks, collecting data and inspecting the rail for defects. BNSFGEO automates the process
for minimal manual operation through a laser system residing in close contact with the tracks.
Role: Program Analyst
• Implemented software design process for all major releases
• Involved in the effort estimation, resource planning and project communication
• Refactoring and optimization of the existing code base
• Intensively and tightly integrated testing of C++ modules to high degree of system's availability
and railroad safety
• Responsible for design and implementation of a Socket Interface Module for gathering real time
data of tracks fed by the electronic devices on train. Responsible for code review and mentoring
the team members in implementing the enhancements.
• Designed COM component interface using inheritance to add service-specific functionality
SKILLS SUMMARY
Methodology and Frameworks: Agile, Scrum Methodology, Test Driven Development (TDD),
Continuous Integration (CI)
Retail, Banking, Credit History and Credit Card Processing. Industrial
Domain Verticals internet and device integration, Transportation and Operations
Management
Agile, Rational Unified Process, Waterfall, Rapid, Prototyping, RUP,
SDLC Methodologies:
SWOT, Cost/Benefit
JIRA, Mingle, Microsoft Project, Microsoft Visio, MS Office, MS
Project Tools
Sharepoint
Objective C, Cocoa, iPhone SDK, C Language, C++, VC++, C#.
MFC, ASP.NET, OOP, Java, .NET, J2SE, J2EE, COM, SOA, XML,
Technology UML, Web Services, REST, SOAP., Eclipse, IBM RAD, IBM Rational
Rose, Perforce, Subversion, Visual Source Safe, Hudson/Jenkins CI,
SQL (MS-SQL SQL Server 2005. SQL CE, DB2, Oracle).
PROFESSIONAL CERTIFICATION
• Certified Scrum Master (CSM) from Scrum Alliance
• Infosys Project Management Certificate from Infosys Technologies
• Cisco Certified Network Associate (CCNA) from Cisco Networks
EDUCATION
• Bachelor of Engineering (B.E) in the field of Computer Science and Engineering from
Bharathidasan University, Tamil Nadu, India
CONTACT
• Email: ****.******@*****.***
• Phone: +1-510-***-****
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