SHAVONDRA BARNES

**** ***** ****** **

HOUSTON, TX 77073

281-***-****

acdibc@r.postjobfree.com

Career Objectives

Interested in a Collection or Recovery Specialist so that I can utilize my skills.

Summary of Qualifications

1 year Janitoral

2 years Patient Care Specialist

9 plus years Recovery Specialist

Work History

Niche Home Health Services Inc., Houston, Texas

Patient Care Assistant

Sep 24, 2010 - Aug 21, 2012

Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Checked patients' pulse, temperature, and respiration. Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert.

Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

FMA Alliance, Houston, Texas

Recovery Specialists

Jun 23, 2010 - Sep 27, 2011

Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. Located and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advised customers of necessary actions and strategies for debt repayment.

Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Confered with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Located and monitored overdue accounts, using computers and a variety of automated systems.

Answered customer questions regarding problems with their accounts.

McLemore Building Maintenance, (Temp), Houston, Texas

Janitor

Dec 19, 2009 - Feb 13, 2010

Cleaned buildings, restrooms, kitchen areas in the plant industry. Provided cleaning services to office buildings.

United Recovery Systems, Houston, Texas

Recovery Specialist

Dec 04, 2004 - Aug 07, 2009

Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. Located and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advised customers of necessary actions and strategies for debt repayment.

Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Ventus Capital, Houston, Texas

Recovery Specialist

Jul 19, 2004 - Dec 03, 2004

Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. Located and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advised customers of necessary actions and strategies for debt repayment.

systems. Answered customer questions regarding problems with their accounts.

Surpas, Houston, Texas

Collector

Mar 01, 2001 - Mar 01, 2004

Contacted customers regarding there debt's and outstanding balances. Resolved customers collection problems.

Education

Professional Career Institute, Houston, Texas

1 year college, technical or vocational school

Major:Medical Billing

Aquilla Wyatt, Houston, Texas

High School Diploma/GED

Computer Skills

EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Word Processing Software (Word, WordPerfect, etc)

Language Skills

English

Additional Skills

Customer clerical work, Outside and General Collections.

TWIC Card Holder

Driver's License

Class C - Standard Driver's License

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