Quality Assurance Training

Bradley W. Turner

*** ********* ***. ******** ********* 37066

865-***-**** . ************@*******.***

MANUFACTURING MANAGEMENT PROFESSIONAL

Areas of Expertise: Total Quality Management . Process Improvement .

Production Operations . Cost Reduction

Team Building . Training Program Development . Kaizen Techniques .

Lean Manufacturing . Tier 1& Tier 2

Dedicated professional with a proven record of experience, promotions, and

achievements for improving quality, building and training efficient teams,

reducing costs, and overseeing production operations for a multi-million

dollar automobile parts manufacturer. Experience applying in-depth

knowledge of and experience with a diversity of manufacturing

management/quality principles. Earned recognition and achievements for:

. Improving productivity and employee performance through staff

retraining/motivation, quality control, designing new and restructuring

processes to improve production flow and reduce waste/costs.

. Developing curricula and setting up training programs for new hire

associates.

. Serving as Quality Circle Team Leader and Member, making Quality

Circle Presentations, and winning awards.

. Creating/delivering comprehensive process improvement and overall

performance presentations to executives across the United States,

Canada, Mexico, Japan and China.

. Developed Kaizen tools that are still being used today and have been

benchmarked and used throughout the world.

. Consistently exceeding production quotas, quality standards, and

customer expectations.

. Earned recognition for developing and implementing facility-wide

quality programs, processes and procedures that were instrumental in

the company securing new business with two large new accounts.

Professional

Experience

Kyowa America, Portland TN,

August 2013 - February 2014

Quality Manager

. Oversee all aspects of Quality throughout the manufacturing

floor.

. Lead all inspections of incoming and out going material and

products.

. Assist Corporate and Human Resources in delivering viable

information that has direct impacts on the team concerning, to name a

few but not limited to, changes in schedules, benefits, time off, etc.

. Maintain all employee records.

. Ensure daily goals and expectations are met by Quality staff.

. Currently leading efforts for a new product launch and

preparing for another one. Leading all APQP and PPAP efforts for

Toyota.

. Develop initiatives to reduce scrap, increase quality and

increase productivity. Work directly with representatives of other

divisions and support services to ensure success.

. Meet with and work directly with our customer, Toyota, support

their efforts and address any issues they may have which could

include, delivery, defects, production, new product launch, etc. at

three separate locations through-out the U.S.

. Conduct myself in a professional manner at all times on and off

property.

. Ensure all requirements of the ISO standard are being met plant

wide.

Triumph Aerostructures/Vought

Aircraft, Nashville TN, April 2012 - August 2013

Program Supervisor

- Airbus Leading Edge D-nose

. Provide support to a team consisting of 25 - 45 aircraft

mechanics.

. Improve productivity and employee performance through updates

and changes to the process, monitoring of daily outputs, reviewing

defect and productivity rates, new and recurring training modules.

. Assist Management and Human Resources in delivering viable

information that has direct impacts on the team concerning, to name a

few but not limited to, changes in schedules, seniority listings,

benefits, time off, etc.

. Maintain all employee records.

. Develop initiatives to reduce scrap, increase quality and

increase productivity. Work directly with representatives of other

divisions and support services to ensure success.

. Adhere to all guidelines, rules and regulations set forth by

Triumph Aerostructures/Vought Aircraft and hold the associates

responsible to do the same.

. Conduct myself in a professional manner at all times on and off

property.

Bradley W.

Turner

Page 2

VEHICLE M.D., Knoxville,

TN, October 2009 - 2011

Owner - Operator

. Perform various types of work and repairs on automobiles and

trucks that include, but not limited to, oil changes, brakes,

diagnostic checks, plug and wire replacement, belt replacement, gasket

replacement, etc.

. Follow guidelines that are set forth by the Tennessee Dept of

Transportation, E.P.A. and Automotive Service Excellence

Certifications.

. Travel to client's homes or business to perform repairs as we

are a mobile mechanic service.

. Always present ourselves in a professional manner.

. Maintain vehicle records of all of our customer's vehicles and

provide our customers with a maintenance schedule.

. Adhere to all business related regulations for taxes, insurance

and licensing.

. Budget for all expenses; parts, tools, travel expenses, etc.

BRIGGS INDUSTRIES, Knoxville, TN,

November 2008 - October 2009

(Bathtub, sink, lavatory and toilet manufacturer)

Quality Assurance Manager

Hired to work directly with the Plant Manager to develop and implement

quality initiatives as part of a comprehensive strategy for turning around

this underperforming company with 80 employees at the Knoxville facility.

Oversee all aspects of quality assurance for the entire facility in a metal

forming and stamping environment and supervise a staff of quality

inspectors.

. Performed an initial analysis of existing quality procedures

that had not been updated since 1986 and completely rewrote/redeveloped

the quality manual into a comprehensive, 52 section manual covering

every aspect of quality throughout the entire facility as well as set

and control department budgeting.

. Created and implemented visual aids throughout the plant to

ensure compliance by all employees with quality assurance procedures as

well as wrote Job Instruction Sheets and Standard Operating Procedures

and Policy.

. Designed and established quality assurance check stations

throughout each phase of the manufacturing process to reduce the

potential for quality defects.

. Implemented new criteria for foreign material and established

tolerances to reduce defective products from being shipped to

customers.

. Established a quality assurance check system and quality lab for

inbound raw material as well as first and last piece checks that

incorporated visual and diagnostic testing to approve materials for

production and shipping.

. Earned recognition for developing and implementing facility-

wide quality programs, processes and procedures that were instrumental

in the company securing new business with two large new accounts.

. Worked directly with companies such as Lowes Home Improvement,

Associated Packaging, International Paper, Lakeway Container and Ecko

Plastics to name a few, on new packaging and testing.

. Oversee the Customer Service Dept. as well as set up outside

repairs for homeowners and businesses alike.

. Oversee all Warranty Claims and approve payouts when needed.

. Maintain certificates, update changes and adhere to standards

set by IAPMO, CSA and ASME.

DENSO MANUFACTURING, Maryville, TN,

September 1997 - March 2008

(Multi-million dollar automotive parts manufacturer)

Quality Assurance Group Leader / Trainer / Quality

Circle Team Leader / Coordinator

Established a history of career growth and achievements in areas including

process improvements, quality assurance, internal communication, problem

resolution, and implementing directives that drove revenues, cut costs, and

enhanced overall operations. Managed all aspects of shift operations,

including staff supervision & scheduling (up to 35 employees), production,

safety, process improvement, quality assurance, visual inspections,

manpower planning, budget administration and performance tracking.

Quality Assurance:

. Supervised and delegated assignments to 10 employees in the 200%

Inspection Group, 12 associates on the Job

Rotation Crew and 10 associates on Final Assembly Production.

. Reported directly to the Senior Director of Quality regarding any

quality issues with printed circuit boards.

. Led final inspection processes to ensure quality of products prior to

installation into automobile's instrument cluster.

. Identified, corrected, and reduced quality issues with products from

approximately 28 to one to three annually.

. Quality Inspector as well as operator, programmer and set-up in

Injection Molding and Paint Dept Inspector,

programmer and set up.

. Worked with hydraulic and electric injection molding machines,

Allen Bradley software and Star Automation.

. Worked with Quality and Process Engineers on new product

launches, APQP and PPAP, as well as line set up

and construction using hand motion analysis to ensure

associates are within ideal working ranges.

Bradley W.

Turner

Page 3

Training:

. Selected to develop the entire training program for all processes

through out plant for the quality department.

. Created the training curriculum for the department and wrote the Job

Instruction Sheets outlining job requirements.

. Training was implemented into the facility-wide new employee training

program and was adapted for specific needs of each production line such

as Wave, Through Hole and Surface Soldering, Line Analysis, Defect

Identification and Inspection.

. Set up the training area within the facility with work stations and

inspection training modules with an $85,000 annual budget for

materials, tools, and equipment.

Kaizen (Process Improvement):

. Served as the Kaizen Team Leader/Quality Circle Leader for nine years

and managed teams on 15 different projects.

. Trained and facilitated associates on the eight steps of Kaizen and

presented projects in local, national, and global competitions; won

awards eight out of nine years.

. Developed and implemented processes that eliminated 500,000 pounds of

waste and saved $350,000 annually.

. Developed and implemented improvements in energy conservation that

removed 1.5 million pounds of plant's CO2 emissions; project won Silver

Award in Japan in International Competition, Letter of Recognition from

TVA, and Energy Conservation Award from the American Society of Quality

at International Competition in China; project was implemented in

plants in Japan, Mexico, China, and Bulgaria as well as several plants

in North America.

. Reduced "in-process" defects by 100% that saved $205,000 in material

costs.

. Earned recognition for generating over $2.0 million in savings

through process improvements over nine years.

. Competed in 17 Denso competitions, local - 9 first place, 6 second

place, 1 third place, 1 fourth place

. Competed in 8 NAQCC competitions, North America. (Mexico, USA,

Canada) - 4 first place, 2 second place

. Competed in 5 ASQ competitions, 4 National Events, 1 International

Event - 1 Energy Conservation Award, 1 fourth place.

. Competed in 2 International competitions in Japan - 1 Silver Award.

. Competed in 1 Honda Suppliers Convention.

KNOX COUNTY SHERIFFS DEPT.,

October, 1989 - September, 1997

Correctional Officer, Patrol Officer, Training Officer,

Transportation Officer

Correctional Officer:

. Supervised inmates, responsible for safety and security of inmates as

well as the other correctional officers.

. Made sure that the inmates were fed and given their medications, if

needed, on time and the correct amounts.

. Escorted inmates to and from the in house medical dept.

. Escorted inmates to and from court hearings.

Patrol Officer:

. Responsible for the safety and security of the citizens of Knox

County.

. Enforced all laws in accordance with Tenn. Code Annotated.

Training Officer:

. Responsible for the training of newly hired correctional officers.

. Responsible for training the members of the Special Operations

Response Team, (S.O.R.T.)

. Trained on use of Hand Held Stun Devices, Stun Shields, Hand to Hand

Combat, Crowd Control/Use of Riot Gear, Armored skills with the Glock

pistol and Hostage Negotiator.

Transportation Officer:

. Responsible for transportation of inmates to outside medical

appointments, funerals, medical emergencies, court hearings, etc.

. Responsible for all transports involving high escape risk inmates,

long haul transport (over-night), high media profile, penitentiary

transport and special needs inmates.

Bradley W.

Turner

Page 4

Education / Computer Skills /

Training

. Graduate, Holston High

School, Knoxville, TN

. Computer Skills: Microsoft Office

(PowerPoint, Excel, Word, Access)

. Completed extensive training through

Denso and KCSD in areas including:

- Managing Conflict - Team Building

- Solder Training

- ISO14001 - AS9001

-

ISO9001/TS16949

- EEO/Sexual Harassment - Information Security

- Interpersonal

Communications

- Training Associates - Safety & Health

- Kaizen

Coordinator

- Statistics for Quality - Quality Control

Tools - Kaizen Circle

Presentations

- Hazcom - Lockout Tag out

- Hazardous

Waste

Affiliations

Active Participant, Boy Scouts of America

Little League Baseball Coach, Little League Football Coach

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