Customer Service Manager
Resume:
Daniel Monroe, Jr.
Charlotte, NC 28212
*********@*****.***
Highly motivated and goal-driven, my ideas and work ethic have greatly
improved the efficiency and production of my previous employers. I'm adept
at managing time and coordinating multiple tasks, with the ability to be
self-sufficient or work effectively with a team. I enjoy solving problems,
learning and adapting to new responsibilities and tasks.
EMPLOYMENT: Navilyst Medical/Angiodynamics, Glens Falls, NY
Shipping Material Handler, 2009-2013
. Picked, packaged and processed large volumes of orders for shipping
to customers.
. Received and stocked large shipments of medical supplies.
. Performed inventory transfers, re-stocking and cycle counts.
. Implemented a bay replenishment program to make picking orders more
organized and efficient.
. Designed and executed an organization plan that vastly increased the
amount of warehouse storage space; decreased the quantity of lost
products; and increased the ease and efficiency of all duties
performed throughout the entire warehouse.
. Used order pickers, sit-down forklifts, RF units, Oracle software
and Fed Ex/UPS shipping software, daily
Skidmore College-- Saratoga Springs, NY
Professor's Assistant, 2005-2008
. Assistant to Jill Linz, Associate Professor of Physics.
. Arranged various lab experiments for physics classes.
. Graded coursework and exams for the General Physics and Sound and
Music classes.
. Tutored students enrolled in General Physics and Sound and Music
classes.
Six Flags, Queensbury, NY
Food Warehouse Manager, 2006-2007
. Worked consistently and effectively in a fast-paced environment.
. Lead a team of four workers in completing essential duties of the
food warehouse.
. Monitored warehouse inventory and filled large food-supply orders
for all 32 stands within the park.
. Received, stocked, and delivered daily product deliveries to stands
throughout the park.
. Interacted positively with supervisors, managers and park guests.
Whippoorwill Motel & Campsites, Lake George, NY
Assistant Manager, 2005
. Managed the front desk at both motel and campsite offices.
. Received and documented guest reservations via telephone and email.
. Performed all check-in and check-out transactions at both offices
simultaneously.
. Maintained supply inventories for offices, guest rooms and
campsites.
. Provided customer service to all motel and campsite patrons,
promoting positive interactions and resolving customer complaints when
necessary.
EDUCATION: Skidmore College, Saratoga Springs, NY
Bachelor of Arts in Physics, with Honor, 2008
. Coursework included: Calculus I, II & III, Linear Algebra,
Differential Equations, General Physics I and II, Modern
Physics, Mechanics, Quantum Mechanics
ACTIVITIES: Physics Club
AWARDS: Sigma Pi Sigma Honor Society member
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