Medical Office Manager
Resume:
Sarah Ortiz
*** *. ******** ***. ? Muskegon, MI *9440 ? 231-***-**** ?
**********@***.***
SUMMARY
Medical practice management professional with 15 years of comprehensive
experience including:
? staff recruitment and retention, conflict management, change
management
? department supervision of front and back office staff
? strong foundation in improvement methods to ensure patient and
employee satisfaction
? management of monthly budget, accounts payable/receivable, and
payroll processing
? extensive experience in management of an EHR system
? excellent organizational skills, self-motivated, detail oriented,
eager to learn and empower others
PROFESSIONAL EXPERIENCE
Ob Gyn Associates/Women's Health Center, Mercy Health Physician Partners,
Muskegon, MI
Clinic Manager III, 2003 - Present
? manage all aspects of a multi-physician ob/gyn practice and office
logistics including physician/
employee/patient scheduling, billing, insurance, physician
contracting, payroll and reconciling
practice financials for accountants
? balance daily close against employee batches
? EHR maintenance including provider preference modifications
? maintain physician continuing medical education program
? ensure state and corporate regulatory policies and procedures are
implemented into daily office
practices, training staff as needed (i.e., HIPAA, CLIA)
? supervise front office and medical staff of 16 - 20 employees.
Conduct department meetings and
performance evaluations. Responsible for recruitment, hiring,
training, and discipline
? responsible for renewing and maintaining records for physician's
federal and state licensures (i.e.,
DEA, MI controlled substance, state medical license)
? act as liaison between physicians, employees and patients
? proficient in Microsoft Office Suite, NextGen Scheduling,
Allscripts EHR, Quickbooks Pro, API
Payrollmation, Lawson Supply Chain Management program.
? manage employee benefits and 401(k) with accountants
Lakeshore Rehab Center/West MI Sports Medicine Clinic, Muskegon, MI
Practice Manager, 1999 - 2003
? managed two clinic sites and supervised 10 employees in a medical
office setting specializing in
physical and occupational therapy
? responsible for clinic accounts payable and receivable
? collaborated with accountant to maintain an accurate financial
record of sites
? managed and performed all aspects of billing, from charge entry to
collections
? managed computer operating system and EHR
? responsible for hiring, discipline, and termination of staff
Visiting Nurse Association, Muskegon, MI
Clinical Secretary II, 1995 - 1999
? responsible for data entry and typing for all management, nursing,
and therapy staff
? assisted with ICD-9 and CPT coding
? performed computer system maintenance including caregiver laptop
troubleshooting/maintenance
and internal computer interface
? performed receptionist duties as needed
EDUCATION
Baker College, Muskegon, MI
Associate of Business Degree, Major: Management, March 2012
Ross Medical Education Center, Muskegon, MI
Medical-Dental Administrative Assistant Certificate, November 1994
TRAINING
Mercy Health Physician Partners/Vital Smarts
Crucial Conversations Training Course, March 2014
PROFESSIONAL AFFILIATONS
Medical Group Management Association of Michigan, 2004 - 2013
AWARDS/RECOGNITION
Mercy Health Physician Partners Associate Engagement Award, 2011
"Best in Class" performance for organizational effectiveness,
recognition/career advancement,
supervisory/management, coworker performance/cooperation, outcome
variable
Contact this candidate