Insurance Office
Resume:
SANDRA L. LACOSS
Hobart, Indiana 46342
*********@*****.***
Innovative, competent professional seeks to utilize extensive experience
and proven capabilities
in office administration to benefit a progressive and well respected
organization.
HIGHLIGHTS OF QUALIFICATIONS
* Results-oriented individual with high degree of energy and aptitude for
paying close attention to detail while
handling several projects at once.
* Possess extensive experience and background in office administration
encompassing administrative, secretarial,
supervision, computer data entry, and insurance billing/coding.
* Advocate of team building, cross training, and employee empowerment.
* Disciplined and well organized in work habits, with ability to function
smoothly in pressure situations.
* Confident and composed in interactions with individuals at all levels.
* Adhere to high standards of work ethic. Loyal, dependable, and
conscientious.
* Computer Experience - Microsoft OfficeSuite, Word, Outlook, and Excel.
PROFESSIONAL EXPERIENCE
PREMIER DENTAL GROUP, Merrillville, Indiana (9/12 - Present)
Front Desk Receptionist
- Contribute to all areas of office administration including but not
limited to signing patients in and out,
answering phones, scheduling appointments and processing charts for
new patients.
- Verify insurance data and update medical information concerning
patient treatments.
- Maintain accounts receivable, perform collection procedures, and
submit all electronic claims.
- Knowledgeable of all insurance plans; working closely with patients
concerning their treatment plans and
financing options.
HEALTH PARTNERS, Michigan City, Indiana (4/11 - 12/11)
Optician
- Analyzed client's optical prescription to determine the lens
specifications required.
- Determined the client's lens prescription utilizing lensometer and
client's eyeglasses.
- Provided recommendations regarding specific lenses and frames which
fit the client's needs.
- In addition, fixed damaged lenses.
- Monitored inventory and purchased various optical products.
- Billed insurance and collected all monies.
NOVA MED SURGERY CENTER, Merrillville, Indiana (1/09 - 10/09)
Receptionist
- Ensured efficient operations of office; greeting/registering
patients, answering multi-line phone system,
scheduling/confirming patient appointments, and checking patients in
for surgical procedures.
- Accountable for inputting patient demographics into Next Gen data
base paying specific attention to
detail.
- Involved daily in preparing patient charts and filing of medical
records and pertinent documents.
- Experienced in insurance pre-certification and verification.
- Posted daily charges, billed patients, and collected patient co-
pays, deductibles, and account balances.
- Performed follow-up calls on overdue bills as well as insurance
companies.
- Directly responsible for end-of-day reports.
- Interfaced with patients resolving any issues and/or concerns with
their insurance.
Sandra L. Lacoss - Page Two
DESCHAMPS EYECARE, Merrillville, Indiana (4/91 - 12/08)
Office Manager (12/01 - 12/08)
- Managed daily activities of busy ophthalmology office; providing
management support and training to 4
employees.
- Experienced in interviewing, placement, and evaluation of personnel.
- Instrumental in implementing and conducting daily staff and team
meetings.
- Accountable for billing, final collection letters, inventory
control, and ordering.
- Proficient in evaluating, troubleshooting, and resolving major
problems.
Receptionist (4/91 - 12/01)
- Contributed to all areas of office administration;
answering/screening incoming calls, scheduling
appointments, typing correspondence, and filing.
- Directly responsible for insurance precertification, collecting
patient co-pays/deductibles, posting daily
charges, and billing.
- Filed insurance claims and performed collection procedures.
- Monitored inventory and ordered office supplies.
- Accountable for end-of-day reconciliation with daily reports.
RELATED COURSES AND SEMINARS
Have completed numerous seminars/courses throughout the years including:
Medical Terminology
Anatomy & Physiology
Accounting I
AFFILIATIONS
Indiana Horse Rescue
Independent Cat Society
Contact this candidate