Sales Management

Domonique R. Bolden

***** * **** **. *** **** Southfield, MI 48075

810-***-**** / ******.**@*****.***

CAREER SUMMARY

Provides full lifecycle recruiting, screening/assessment and in depth behavioral

interviewing. Expert through the hiring process, on-boarding, training, career coaching,

and employee relations management for various types of industries and skill sets.

Implement strategic recruiting techniques to include a variety of resources such as

internet, internal and external databases, and employee referrals.

TECHNICAL SKILLS:

Proficient in MS Outlook, Microsoft Word, Excel, PowerPoint, KSN – Kelly Staff Net;

Knowledge of Bullhorn and Microsoft Publisher software.

EDUCATION

MICHIGAN STATE UNIVERSITY, Lansing, Michigan

Bachelor of Arts, May 2012

Major: Communications

PROFESSIONAL EXPERIENCE:

Kelly Services, Troy, Michigan

Service Coordinator, June 2013 – Present

• Facilitate the new employee hiring process with customer hiring managers. This

includes managing the order life cycle, providing on-boarding status reports,

researching and resolving payroll and billing issues, and reporting as needed

• Coordinate various processes to support field and temporary employees. These

include payroll support, billing, invoicing, billing of screenings, customer

requirements, on-boarding etc.

• Provide direct and indirect support to new and existing temporary employees. This

includes managing the on-boarding life cycle, educating the temporary employees on

company policies and processes (e.g., timekeeping), researching and resolving payroll

and issues, and coaching and counseling as necessary. Participate in projects as

needed.

• Develop process improvements to ensure effective assisting of field and temporary

employees. Participate in projects as needed based on business/customer demands.

Branch Administrator, August 2012 – February 2013

Staffing Supervisor, February 2013 – June 2013

• Provide full lifecycle recruiting, screening/assessment, behavioral interviewing,

hiring process, on-boarding, training, career coaching, and employee relations

management for various types of industries and skill sets.

• Implement strategic recruiting techniques to include a variety of resources such as

internet, internal and external databases, and employee referrals.

• Develop accounts successfully through strong communication and interpersonal

skills, dedication to client, and consistent commitment to customer excellence.

• Perform human resource duties such as monitoring and analyzing employee

absenteeism, conducting performance reviews, soliciting employee feedback,

investigating and managing customer/employee complaints, making decisions

regarding termination of employees, and managing co-employment issues.

• Ensure compliance with regards to background & drug screening, and bill rate mark-

ups.

• Conduct quality control calls, executed order extensions, documented order activity in

front office systems and managed service disruptions.

• Review and manage internal reports, manage quality initiatives, and complete

company requested reports and address aged billing issues

• Diligently identify business opportunities by referring new leads to upper

management.

MICHIGAN STATE SOUTH COMPLEX FACILITIES, Lansing, Michigan

Student Supervisor, March 2009 – January 2012

• Responsible for assuring that all daily/nightly tasks were completed

• Worked in a team as both a leader and contributing member

• Partnered with management to resolve issues, concerns and implement suggestions

INTERNSHIPS

WALMART, Lapeer, Michigan

Intern, Management In Training Program, June 2011 – August 2011

• Shadowed all department managers to gain a better understanding of the critical

elements of the management role

• Assisted in managing each department of the store

• Identified process improvement to increase customer satisfaction and operational

efficiency

• Prepared and presented final project to Sr. Human Resources leadership

COCA COLA ENTERPRISES, Flint, Michigan

Intern, Customer Sales Project, June 2010 – August 2010

• Project focus was to audit and determine the root cause of dropped sales for over

600 customers from the previous year

• Traveled independently and with Sales Representatives to various locations to

audit equipment

• Engaged with business owners to evaluate total customer satisfaction with

products and service

• Enhanced and built new sales displays to optimize sales of Coca Cola products

HONORS/ACTIVITIES

President, Flint Community Schools Student Senate, 2005-2008

Contact this candidate