Customer Service Manager

Judy A. Davis

Ph: 678-***-****

**********@*****.***

Objective: To obtain a position that will enable me to utilize seven years of a wide range of administrative and

office support skills.

Employment History:

Alpharetta Psychiatric Services - Office Manager/Biller Roswell, Georgia March 2012 - April 2012

Apex Behavioral Associates - Office Manager/Biller Smyrna, Georgia April 2004 - October 2011

Morris & Schneider, LLC - File Clerk Atlanta, Georgia August 2001- Nov. 2003

Jane’s Billing & Consultant - Billing Specialist Marietta, Georgia February 2000 - June 2001

Skills:

Knowledge of Microsoft Office

Knowledge of operation of standard office equipment

Knowledge of filing and record keeping

Knowledge of basic office management

Communication skills - written and verbal

Planning and organizing

Prioritizing

Problem assessment and problem solving

Information gathering and information monitoring

Attention to detail and accuracy

Flexibility

Adaptability

Customer service

Teamwork

Responsibilities:

Answer and transfer inbound phone calls

Medical billing and coding (electronic and paper)

Claims denial management

General clerical duties including photocopying, fax and mailing

Maintain electronic and hard copy filing system

Retrieve documents from filing system

Maintain electronic billing

Handle requests for information and data

Resolve administrative problems and inquiries

Open, sort and distribute incoming mail

Maintain office supply inventories

Coordinate maintenance of office equipment

Education:

Acadian High School

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