Customer Service Sales
Resume:
ANTHONY R. WILLIAMS
Cleveland Heights, Ohio 44121
PROFILE: CUSTOMER SERVICE/ SALES PROFESSIONAL
Proven organizational and interpersonal communication skills to build rapport and positive
relationships with customers, clients and the public. Ability to identify and meet customer needs
and expectations.
Comprehensive experience in all aspects of customer service, sales support and general office
functions, can handle multiple priorities and perform effectively with co-workers.
Handle customer inquiries and complaints; file maintenance and data entry/ retrieval; skilled at
troubleshooting in high-pressure environments.
EMPLOYMENT
2009 to 2010 Call Center Customer Care Associate /Teletech
• Effectively handle and resolve customer complaints.
• Resolve billing issues. Up grade and cross sell services.
• Troubleshoot
2004-2008 Loss Mitigation Analyst, Associated Real Estate Counseling Services, Inc.
• Communicated effectively with financial institutions, courts, and realtors and conducted
presentations to investors marketing company products and services. Negotiated repayment
agreements with financial institutions, obtaining trust and maintaining integrity of the company
while promoting customer relations.
• Researched foreclose and property title information, marketed and distributed residential property
information to increase business. Assisted Director with lease option program, negotiated
contractual agreements with investors and assisted potential homeowners with various programs.
2003-2004 Service Counselor/ Dispatcher, Ohio Motorists Association (AAA)
• Greeted customers and answered up to 150 calls per day in a high volume call center environment,
utilizing first call resolution skills to resolve problems of customers in need of emergency roadside
assistance.
• Performed data entry and dispatched service calls to approved AAA affiliates, utilized computer
database system to updated and edited member services.
2000-2002 Front Desk/Customer Service/Night Auditor, Marriott Hotels
• Handled all aspects of customer check-in/out, reservations and staff supervision. Effectively
identified and resolved problem situations in a professional manner.
• Processed transactions, secured payment for motel occupancy and special accommodations.
Performed daily auditing procedures and updated inventories.
PRIOR EXPERIENCE
2000-2002 Mortgage Loan Assistant, The Leader Mortgage Company- US Bank, Cleveland, Ohio
Customers Communication Specialist, The Leader Mortgage Company, Cleveland, Ohio
1998.1999 Sales Consultant, AT&T Wireless, Cleveland, Ohio
1996.1998 Customer Service Representative, Progressive Insurance Company, Cleveland, Ohio
1993-1996 Deferred Compensation/Annuities Representative, Nationwide Insurance, Columbus, Ohio
1975-1993 Marketing Representative, Huntington Bank, Columbus, Ohio
EDUCATION
The Ohio State University – Finance and Marketing
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