Sales Customer Service
Resume:
KELLY J. DILAURO
** **** **** *** *** Vegas, NV *9183 702-***-**** **************@*****.***
“ Ke ll y is we ll org a n i z ed, ef fi c i en t an d ex t rem e ly com p et e n t . She ha s ex cel le n t ra p p o rt wi t h pe op le an d ha s
a ki n d an d tho u gh t f u l na t ur e wh en de a li n g wi t h cu s t om e rs . Ot he r do ct o rs an d st a f f res p on d fa v o ra b le to
Ke ll y ’ s ma r k et i n g an d ap p ro a ch of t en s eek i n g af t e r her ad v i ce an d tr a i n in g . ”
Dr. Pa t ri c i a Beck s t e a d, BS, D. C .
I am interested in a position with your company and believe my qualifications and previous work experience provide a solid fit to your
needs.
My attached resume will reflect a polished professional with proven successes in Management, Sales and Operations. I am highly
organized with attention to detail and accuracy. I am an analytical yet creative individual with proven multi-tasking skills. I have solid
business acumen and have been credited with co-founding and running 3 nutritional companies, and I possess solid interpersonal skills as
well as excellent communications skills with all levels of management. I have had many significant accomplishments throughout my career,
some of which are noted on my resume. I’ve had the unique opportunity of being a business owner and know what it takes to run things
smoothly and efficiently. I’m confident I would provide similar results with your organization.
I would welcome the opportunity to speak with you regarding the position’s responsibilities as well as your organization’s plans and goals
going forward. We could discuss my resume, background and history in greater detail at that time. I can be reached at the phone number
and / or email address listed above and on my attached resume.
Sincerely,
KDiLauro
Kelly J. DiLauro
KELLY J. DILAURO
53 Glen Park Ave Las Vegas, NV 89183 702-***-**** **************@*****.***
Profile
Seeking an office support/marketing opportunity with a solid, ethical company where my skills as a leader and interpersonal
techniques shine.
Ke y Sk i ll s
Marketing & Social Media Skills AR/AP/Insurance Billing Records Management
Team building & Supervision Spreadsheet & Database Creation Meeting & Event Planning
Report & Document Preparation Development & Training Policies & Procedures Manuals
Office Management
Ex p e ri e n c e
Always Better Care Home Health & Hospice, Las Vegas, NV 2012 to Current
Office Manager/Marketing Coordinator
Manage all aspects of business day including but not limited to: Supervising over 17 employees, Administrative, Billing,
Personnel Issues, Human Resources, Payroll.
Act as liaison between referral sources and over 50 physician offices, patients and field personnel.
Manage all aspects of billing, A/R and A/P, payroll and ensured legal compliance of Medicare regulations and
created a 92% compliance audit.
Eliminated the need to hire new team members by cross training and performing dual roles in operations and
marketing, with an savings estimate of $110k in 2013’s annual budget.
Respond promptly and proactively to all requests, meeting all deadlines.
Dedicated Woman & Extreme Labs, Inc., Las Vegas, NV 2004 to 2014
Operations Manager
Manage all aspects of business day including but not limited to: Supervising over 25 employees, Administrative, Billing,
Personnel Issues, Human Resources, Payroll, Quarterly Accounting Preparation.
Act as liaison between customers and field personnel nationally increasing customer retention by 32%.
Handle all customer services; complaints and promotions to ensure a positive shopping experience. Reduced
complaints by 58% by implementing education and customer service techniques.
Worked as liaison between partners, vendors, external accounts and over 160 stores.
Manage client services, sales, buying, inventory, accounting, marketing, warehouse, employing and training.
Prepare monthly sales summaries and reports. Increased sales by 61% by adding new sales force, product for
women, and new marketing campaigns.
Wellness Institute of Nevada, Henderson, NV 1994 to 2004
Director of Operations/ Marketing Coordinator
Develop and implement office management processes and procedures that drive efficiency.
Chiropractic Health Information Management (Patient Records, Documentation, HIPAA, Billing, Coding and Report
Writing).
Human Resource Management (Hiring, Training, Job Descriptions, Staff Management/Monitoring, Employing Policy
Manual, Office Policy Manual, Office Procedure Manual, Dismissing).
Incorporated massage therapy into practice to bring in additional income of $60k per year.
Financial Management (A/R, A/P, Check Coding and Reconciliation).
Marketing Management. Internal and External (Social Media: Schedule, Effectiveness, New Trends).
Created company website, built and developed a strategic marketing plan.
Glick Dental Group, Solon, OH 1987 to 1990
Dental Assistant
Treatment Coordination Financial Agreements Scheduling patients, doctors and staff Managing recall procedures and
necessary follow ups with patients Managing communication and relationships among the staff in the office Developing
performance goals for the practice and other relevant budgeting Ensuring the practice is following policies and processes as
set forth and in compliance with relevant state and federal regulatory bodies, and regulations set by insurance companies
Phones Billing Insurance OSHA X-Rays Packing Temp Creation 4-Handed Dentistry.
E d u ca t io n
Cleveland State University, Cleveland, OH May 1993
Bachelors of Business Administration-Marketing
Social Media Sites that I have created and
manage:
Personal Website creation
www.facebook.com/dedicatedwomaninc www.dedicatedwoman.com
www.twitter.com/dedicatedwoman www.extremelabs.net
www.linkedin.com/dedicatedwomaninc www.dr4gals.com
www.meanirishwife.blogspot.com www.freedomfrommenopause.com
www.sinsitysisters.net
www.thelangegroup.com
www.lunarcow.com
www.facebook.com/lunarcow
www.facebook.com/balancinghormonesnaturally
www.facebook.com/alwaysbettercare
Contact this candidate