Customer Service Data Entry

TERESA M. HENSLEY

**** ***** *****, *** *******, TX 78245 210-***-**** **********@*****.***

JOB OBJECTIVE

To become established and grow within a successful company, allowing me to use my many years of customer service experience in such a way that it benefits both myself and my employer.

WORK EXPERIENCE

Medera Apartments: 10/13 - 1/14 Position Held - Shuttle Operator/Front Desk

Operated shuttle bus transporting college students to and from school. Performed pre and post trip inspections, monitoring for maintenance issues. Maintained a strict schedule adherence. Assisted with front desk duties of payment acceptance, phone intake and data entry. Held clear and open communications with staff and students in order to correct service and scheduling conflicts in a timely manner.

Home Instead: 8/13 - 10/13 Position Held - Home Health Aide/Caregiver

Assisted seniors in maintaining their independence through daily activities such as bathing, toileting, dressing, meal preparation and transportation. Performed light duty cleaning services in homes and facilities where clients reside. Provided companionship by participating in family events, shopping, and entertainment.

South Texas Blood & Tissue Center: 9/09 - 1/11 Position Held - Tech II - Supervisory

Responsible for evaluating donors to determine donation suitability, the collection of quality blood products, providing care and professional customer service for the donors. Ensured accurate data entry and filing of medical histories while following HIPPA regulations. Drove mobile staff to scheduled blood drives within the service area and maintained an awareness of any safety issues regarding the operation of the vehicles.

Shekinah Radiance Academy: 9/07 - 8/09 Position Held - Bus Operator/Office Assistant

Designed and implemented bus routes to ensure timeliness and safety. Worked closely with school officials, parents and students enforcing rules of the road and school policies. Monitored bus for operational issues and scheduled maintenance appointments. Assisted office manager with inbound and outbound calls, data entry and filing.

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